COLLECTOR - Bilingual (Spanish)

Messerli Kramer, P.A.; Plymouth (MN); On-site; USD 27,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

HSA & FSA Accounts

401K with company contribution

Paid time off

Paid holidays

Life Insurance

Employee Assistance Program

Onsite parking

Onsite gym

Flexible Scheduling

Job summary

Messerli Kramer, P.A., a Twin Cities law firm with a long-standing reputation, seeks a bilingual Collector in Plymouth, MN to recover debts while preserving a positive consumer experience. The role requires English/Spanish fluency, strong communication, and the ability to meet targets; you will handle calls, negotiations, and data entry in a professional office setting.

This full-time position offers a competitive wage, a monthly bonus potential, and a suite of benefits including health,

Qualifications

• High school diploma required.
• 1-3 years of collections or call center experience preferred.
• Fluent in English and Spanish.
• Strong communication and negotiation skills.
• Proficient with MS Office.

Responsibilities

• Communicate with consumers via phone; inbound and outbound calls.
• Basic skiptracing.
• Negotiate debt repayments per standards.
• Enter data accurately into databases.
• Maintain confidentiality of consumer files.

Skills

Fluent English

Fluent Spanish

Excellent communication

Organized and goal-oriented

Call center experience

Negotiation skills

MS Office

Education

High school diploma

Tools

MS Office

Job description

Description

NO WEEKENDS

Veterans Strongly Encourage to Apply

$19.73/hour base, plus monthly bonus:

$600 starting monthly Bonus Guarantee while on Training Ramp Up Plan, equates to $23.19/hour

After Training Ramp Up, Average Collectors earn between $1,200-$2,400 in monthly bonuses, equates to ~$30.11/hour

High Performing Collectors earn between $3,000-$6,000 or more in monthly bonuses, equates to ~$45.69/hour

Summary

Messerli Kramer, a trusted Twin Cities law firm since 1965, is looking for a full-time Bilingual (English/Spanish Speaking) Collector to join our team in Plymouth, MN. The Collector position will recover outstanding debts on client accounts by creating a positive consumer experience while negotiating to satisfy the debt quickly and responsibly. Looking for individuals driven to meet and exceed goals to maximize their bonus potential.

Essential Functions And Duties

• Communicating with Consumers via phone, taking inbound and making outbound calls
• Basic skiptracing
• Negotiating repayment of debts according to firm/client standards
• Maintaining a professional demeanor and supporting a positive Consumer Experience in all interactions
• Accurately enter data into database & tracking system
• Review consumer files, keeping confidentially at the highest level

Benefits & Perks Include

• Medical, Dental, & Vision Insurance
• HSA & FSA Accounts
• 401K, with 4% company contribution (after 1 year of service)
• Paid time off (17 days per year)
• Paid holidays off (7 days per year + a floating holiday)
• Company Paid Life Insurance
• Employee Assistance Program
• Building amenities include: Free parking, onsite restaurant, & onsite free gym
• Flexible Scheduling

Collections Bonus

Collectors are eligible for a monthly bonus based off their performance metrics. Collectors must work a full calendar month following the two (2) weeks in training to be eligible. Bonuses are paid on the second pay period of the following month.

Requirements

Required Education & Experience:

• High school diploma
• 1-3 years of collections experience, call center experience (telemarketing or customer service), sales, retail, or other related experience preferred, but not required
• Fluent in English & Spanish

Competencies

• Excellent communication and people skills
• Organized, self-motivated, and goal-oriented
• Ability to manage stressful situations while maintaining composure
• Ability to be confident and engaging as well as polite and compassionate
• Attention to detail and ability to reason and think quickly when negotiating
• Working knowledge of MS Office

Work Environment And Physical Demands

This role operates in a professional office setting, routinely working with standard office equipment. Generally, due to the nature of this office position, the person in this role would be required to talk and hear, sit or stand for long period of time, and use their hands and fingers, to handle and feel. Occasionally required to walk, reach with arms and hand, climb or balance, and to stoop, kneel, or crouch. Regularly required to lift and/or move up to 10 pounds, occasionally lift and/or move up to 25 pounds. Vision abilities required by the job include close vision.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and to meet job requirements.

All applicants must pass a criminal background and drug screening before commencing employment with Messerli & Kramer, P.A.

Wage Disclaimer: The starting wage for this position is $19.73/hour. The wage range for this position is $19.73/hour to $25.00/hour + monthly bonuses.

About Us

The Collection Division of Messerli Kramer, located in Plymouth, Minnesota, is one of most respected law firms in the legal collections industry. Practicing in nine states and supported by nearly 290 employees within our division, we are a leader in our field and large by industry standards. As a well-established firm, we have built a reputation for consistency, reliability, and long-term client partnerships—making us a stable, long-term employer. Our approach is rooted in treating consumers with respect and dignity, working collaboratively to find realistic solutions that help them resolve debt and move forward, while still achieving successful outcomes for our clients. This people-first philosophy is a core part of our culture and something we are proud to stand behind.

Reference Titles

Customer Service Representative

Account Manager

Accounts Receivable

Call Center Representative

Salary Description

$19.73/hour