Collections & Credit Support Specialist

Mill Steel Co.; Grand Rapids, Northern (MI, KY); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Team oriented environment

Pet friendly environment

Hands on business experience

National Best & Brightest Companies To

Job summary

Mill Steel Co., headquartered in Grand Rapids, MI, is seeking a detail-oriented Credit & Collections Coordinator to support the credit team. The role emphasizes data entry, account follow-up, and high-volume outreach for collections.

The ideal candidate will be organized, comfortable with calls, and eager to grow skills in accounts receivable and credit support within a team-driven environment.

Qualifications

• 1–3 years of experience in collections, accounts receivable, customer service, or general office administration.
• Comfortable making high-volume outbound calls and communicating professionally with customers.
• Strong data entry skills with high accuracy and attention to detail.
• Proficiency in Microsoft Office (especially Excel), email, and general office software.
• Strong written and verbal communication skills.
• Ability to manage multiple tasks, stay organized, and follow through reliably.
• Basic understanding of billing or credit processes (helpful but not required).
• Positive attitude, willingness to learn, and comfort working in a fast-paced environment.

Responsibilities

• Perform daily data entry related to customer payments, account updates, and collection notes
• Conduct outbound phone calls, emails, and written outreach to customers to follow up on past-due invoices
• Provide clear, professional communication to request payment, confirm account details, and resolve basic billing questions
• Monitor assigned customer accounts to ensure timely payment and esc…
• Set up new customers in the system and support documentation collection (e.g., credit applications, tax forms)
• Assist with preparing reports, aging summaries, and account status updates for internal teams Work with Sales, Customer Service, and other departments to gather missing information or resolve simple discrepancies
• Maintain organized and accurate files, records, and communication logs
• Support departmental projects, process improvements, and system updates as assigned

Skills

Data entry accuracy

Outbound calling

Communication skills

Organization

Multi-tasking

Attention to detail

Tools

Microsoft Excel

Job description

Mill Steel Co., headquartered in Grand Rapids, MI, is seeking a detail-oriented Credit & Collections Coordinator to support the credit team. The role emphasizes data entry, account follow-up, and high-volume outreach for collections.

The ideal candidate will be organized, comfortable with calls, and eager to grow skills in accounts receivable and credit support within a team-driven environment.