Collections Coordinator

Jobtailor; Missoula (MT); Hybrid; USD 35,000 - 45,000; Full time

Job summary

Jobtailor in Missoula, MT is seeking a detail-oriented Accounts Receivable/Customer Service specialist to handle inbound and outbound calls and emails, post and reconcile payments, and notify about past-due accounts. You will document interactions and work with diverse teams to resolve billing issues.

Ideal candidates will have AR/billing knowledge, strong communication, and experience with multiple computer systems.

Qualifications

• High School Diploma or GED required.
• Prior call center experience preferred.
• Prior office experience preferred.
• Successfully pass a background screening.
• Legally authorized to work in the United States.
• No visa sponsorship or STEM OPT extensions provided.
• Provide reliable internet when working remotely or in a hybrid position.
• Basic understanding of billing and accounts receivable.
• Effective verbal and written communication.
• Computer efficiency and ability to work with multiple computer systems.
• Ability to prioritize and multitask effectively.
• Problem-solving and decision-making skills.
• Dependability.
• Ability to sit, talk, hear, stand, walk, reach, bend, and lift up to 20 pounds, with reasonable accommodation as needed.

Responsibilities

• Handle inbound and outbound calls and emails from participants, care providers, and other departments regarding account statuses and inquiries.
• Post payments and reconcile payments daily for client responsibility, guarantor accounts, and other monies owed to CDCN.
• Send notifications for past-due accounts.
• Record interaction notes and vital document details in the appropriate format.
• Sort daily mail.
• Work directly with participants, case managers, care providers, and program operations staff.
• Apply basic billing and accounts receivable knowledge to resolve issues.
• Participate in professional development and training activities.
• Coordinate workflow while prioritizing and multitasking.
• Comply with applicable legal requirements, standards, policies, and procedures.
• Provide customer service to internal staff, external participants, care providers, and other parties.
• Work with multiple computer systems, including CXone, Excel, Office, U2, Solomon, Waystar, SharePoint, and DocuWare.

Skills

Customer Service

Accounts Receivable

Billing Knowledge

Call Center Experience

Microsoft Office

Effective Communication

Problem-Solving

Multitasking

Prioritization

Dependability

Education

High School Diploma

GED

Tools

CXone

Excel

Office

U2

Solomon

Waystar

SharePoint

DocuWare

Job description

• Handle inbound and outbound calls and emails from participants, care providers, and other departments regarding account statuses and inquiries
• Post payments and reconcile payments daily for client responsibility, guarantor accounts, and other monies owed to CDCN
• Send notifications for past-due accounts
• Record interaction notes and vital document details in the appropriate format
• Sort daily mail
• Work directly with participants, case managers, care providers, and program operations staff
• Apply basic billing and accounts receivable knowledge to resolve issues
• Participate in professional development and training activities
• Coordinate workflow while prioritizing and multitasking
• Comply with applicable legal requirements, standards, policies, and procedures
• Provide customer service to internal staff, external participants, care providers, and other parties
• Work with multiple computer systems, including CXone, Excel, Office, U2, Solomon, Waystar, SharePoint, and DocuWare

Requirements

• High School Diploma or GED required
• Microsoft Office experience preferred
• Prior call center experience preferred
• Prior office experience preferred
• Successfully pass a background screening
• Legally authorized to work in the United States
• No visa sponsorship or STEM OPT extensions provided
• Provide reliable internet when working remotely or in a hybrid position
• Basic understanding of billing and accounts receivable
• Effective verbal and written communication
• Computer efficiency and ability to work with multiple computer systems
• Ability to prioritize and multitask effectively
• Problem-solving and decision-making skills
• Dependability
• Ability to sit, talk, hear, stand, walk, reach, bend, and lift up to 20 pounds, with reasonable accommodation as needed

Core Competencies

Demonstrates proficiency in customer service, billing, and accounts receivable processes while effectively managing communication and workflow in a fast-paced environment. Capable of utilizing multiple computer systems to support operational efficiency and compliance with legal standards.

Highest-signal resume keywords

• Customer Service
• Billing Knowledge
• Accounts Receivable
• Microsoft Office
• Call Center Experience

ATS Optimization Keywords

Hard Skills

• Billing
• Accounts Receivable
• Payment Reconciliation
• Document Management
• Data Entry

Soft Skills

• Effective Communication
• Problem-Solving
• Dependability
• Multitasking
• Prioritization

Certifications & Qualifications

• High School Diploma
• GED

Industry Keywords

• Legal Compliance
• Customer Interaction
• Case Management
• Operational Standards

Tools & Technologies

• CXone
• Excel
• Office
• U2
• Solomon
• Waystar
• SharePoint
• DocuWare