Collections Associate

hdsupply; Santee (CA); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

401(K) with company match

Paid Holiday, Vacation, Personal Time,

Job summary

HD Supply in Santee, CA seeks an accounts receivable specialist to contact customers, review terms, and post payments. You will document collection activities, monitor accounts, and help reduce delinquency per company policies.

The role requires an HS diploma or GED and 2–5 years in AR, with strong communication and problem-solving skills. No travel, stable team environment, and competitive benefits.

Qualifications

• HS diploma or GED; 2–5 years of experience in accounts receivable.
• Strong communication and documentation skills.
• Ability to resolve billing discrepancies and follow policy.

Responsibilities

• Contacts customers to collect overdue payments and reviews terms of sale.
• Receives payments and posts amounts to customer accounts.
• Documents financial status and collection activities; maintains records.
• Monitors accounts and applies collection reports; follows SLAs.
• Resolves payment issues and invoice discrepancies with customers.

Skills

Accounts receivable

Customer communication

Documentation

Dispute resolution

Education

HS Diploma or GED

Job description

Major Tasks, Responsibilities, and Key Accountabilities

• Communicates with customer to determine reason for overdue payment and review terms of sale, service, or credit contract.
• Receives payments and posts amount paid to customer account.
• Documents information about financial status of customer and status of collection efforts.
• Reviews and monitors assigned accounts and all applicable collection reports. to maintain up-to-date customer records.
• Maintains clear documentation of customer contact through the collection or dispute process. Ensures timely follow-up of open disputes is completed in accordance with service level agreements.
• Resolves internal and external customer non-payment issues, invoice discrepancies, and customer payments outside of approved terms.

Nature and Scope

• Refers complex, unusual problems to supervisor.
• Under general supervision, exercises some judgment in accordance with well-defined policies, procedures, and techniques. Work typically involves regular review of output by a senior coworker or supervisor.
• None.

Work Environment

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles. No travel required.

Education and Experience

HS Diploma or GED strongly preferred. Specialized skills training/certification may be required. Generally 2-5 years of experience in area of responsibility.

Job Summary

Responsible for contacting customers for the purpose of collecting outstanding accounts receivables on orders. Resolve customer billing problems and reduce accounts receivable delinquency.

For CA, CO, CT, D.C., DE, HI, IL, MA, MD, ME, MN, NJ, NV, NY, OH, RI, VA, VT, WA Job Seekers:

Pay Range

$21.54-$26.01 Hourly

Benefits

• Medical (with Prescription drug coverage), dental, and vision plans
• Health care and Dependent Care FSA (as applicable)
• 401(K) with company match
• Paid Holiday, Vacation, Personal Time, and Wellness Day
• Paid Sick Time
• Life and Accidental Death & Dismemberment Insurance
• Short and Long-term Disability Insurance
• Critical Illness Insurance
• Accident Insurance
• Whole Life insurance
• Commuter Benefits
• Tuition Reimbursement
• Employee Assistance Program
• Adoption and Surrogacy Assistance

Our Goals for Diversity, Equity, and Inclusion

We are committed to creating a culture that promotes equity, respect, and advocacy for every HD Supply associate. We value the diversity of our people.

Equal Employment Opportunity

HD Supply is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.