Collections and AP Coordinator

Hawthorne Lane; Maryland; Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Free parking

Hybrid work (1 remote day/week)

Job summary

Hawthorne Lane is seeking a Collections and AP Coordinator to support the firm’s financial operations. You will balance client communication, account management, and problem-solving in a collaborative, detail-focused environment.

The role involves managing receivables, resolving past-due accounts, and partnering with internal teams. After training, the position allows remote work one day per week, with a metro-friendly office and free parking.

Qualifications

• At least three years of collections/accounts receivable or billing experience.
• Experience in legal or professional services preferred; PCS certification stands out.
• Proficient with Excel and billing/accounting systems.
• Strong communication, organization, and analytical skills.

Responsibilities

• Manage accounts receivable, review balances, track payment status.
• Communicate with clients to discuss balances and arrange payments.
• Coordinate with internal teams on collection priorities and progress.
• Document collection efforts and client interactions in internal systems.
• Prepare client billing materials and account summaries.
• Review activity to identify discrepancies and correct records.
• Assist with payment tracking, reconciliation, and reporting.
• Analyze data to identify trends and opportunities to improve collections.
• Provide backup support to accounting and assist with other projects.

Skills

Collections experience

Persuasive communication

Organizational skills

Analytical thinking

Service orientation

Excel proficiency

Education

PCS certification (preferred)

Tools

Billing/accounting systems

Excel

Job description

As a Collections and AP Coordinator, you will play an essential role in supporting the financial operations of a respected law firm. This position is ideal for someone who enjoys balancing client communication, account management, and problem-solving while working in a collaborative and detail-focused environment. You will be responsible for helping maintain healthy accounts receivable, partnering with internal teams, and engaging with clients to resolve outstanding balances through thoughtful communication and effective follow-through. The ideal candidate has at least three years of experience and brings confidence, professionalism, and experience navigating high-volume collections processes.

Key Responsibilities:

• Manage accounts receivable activities, including reviewing outstanding balances, tracking payment status, and supporting timely resolution of past-due accounts.
• Communicate directly with clients to discuss account balances, answer billing questions, coordinate payment arrangements, and identify solutions.
• Partner with internal stakeholders to review collection priorities and provide updates on account activity and payment progress.
• Maintain accurate documentation of collection efforts, account notes, and client interactions within internal systems.
• Prepare client billing materials, account summaries, and financial documentation to support accurate invoicing processes.
• Review account activity to identify discrepancies, resolve issues, and ensure accurate financial records.
• Assist with payment tracking, reconciliation efforts, and reporting to support the firm’s accounts receivable operations.
• Analyze account information and assist with identifying trends, outstanding issues, and opportunities to improve collection efforts.
• Provide backup support to the accounting team and assist with additional financial projects as needed.

Why You’ll Love Working Here:

• Warm, collaborative firm culture.
• Office location is easily accessible via metro and provides free parking.
• Following the initial training period, this role is approved to work remotely one day a week.

What We’re Looking For:

• Collections experience. You bring at least three years of collections, accounts receivable, or billing experience, ideally within a legal or professional services environment. Candidates with a PCS certification will stand out!
• Persuasive. You communicate confidently and professionally while working with clients to resolve outstanding balances and achieve collection goals.
• Organized. You manage multiple accounts, deadlines, and priorities while maintaining accuracy and attention to detail.
• Analytical. You are comfortable reviewing account information, researching discrepancies, and identifying solutions.
• Service-oriented. You approach client interactions with professionalism, patience, and a commitment to positive outcomes.
• Tech-savvy. You have experience using Excel, billing/accounting systems, and can quickly adapt to new technology.

The salary listed reflects the anticipated compensation range for this position. Actual compensation will be determined based on relevant experience, qualifications, location, business considerations, and internal equity. Final offer amounts are determined at the employer’s discretion.

Essential to Hawthorne Lane's success is our ability to attract talent from a range of backgrounds. Our network reflects the diverse community around us, and we believe in a workplace where everyone feels valued and empowered to succeed. Applicants will not be discriminated against on the basis of race, color, creed, religion, sex, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.