Collections Coordinator

Jackson Lewis P.C.; Omaha (NE); On-site; USD 40,000 - 53,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) retirement plan

Flexible spending account

Health savings account

Paid holidays

Vacation and sick time

Employee assistance program

Job summary

Jackson Lewis P.C. is seeking a Collections Coordinator in the Omaha area to oversee full-cycle accounts receivable and maintain strong attorney and client relationships. You will manage aging reports, coordinate with the revenue team, and develop proactive collection strategies in a fast-paced environment.

The role requires 3+ years in law firm collections, solid MS Office skills, and experience with Aderant/e-billing. A bachelor's degree is preferred.

Qualifications

• Bachelor’s degree in related field preferred.
• Minimum of 3+ years of law firm or professional services collections experience preferred.
• Demonstrated experience handling complex or high-value accounts receivable.
• Strong working knowledge of Microsoft Word, Outlook, Excel, Teams, and Windows-based environments.
• Excellent written and verbal communication skills with attorneys, clients, and carriers.
• Strong organizational skills and ability to manage multiple priorities independently.
• Collaborative, solution-oriented mindset with client service focus.
• Experience with Aderant and e-billing platforms preferred.

Responsibilities

• Manage the full-cycle accounts receivable process and serve as the primary point of contact for escalated or complex collection issues.
• Proactively review aging reports to identify past-due accounts and manage outreach to attorneys, clients, and insurance carriers.
• Partner with attorneys to develop and execute effective collection strategies and expedite payment resolutions.
• Review internal AR and collection policies to increase efficiency and reduce aging balances.
• Perform account reconciliations and resolve billing, payment, and application discrepancies.
• Adhere to firm AR write-off policies and monitor payment activity through e-billing portals.
• Maintain documentation of collection activity in the billing system.
• Monitor AR hotline and shared inbox for inquiries.
• Protect confidential information.

Skills

Accounts receivable

Communication skills

Organizational skills

Team collaboration

Attention to detail

MS Office proficiency

Aderant experience

E-billing experience

Education

Bachelor’s degree preferred

Tools

Microsoft Word

Outlook

Excel

Teams

Windows OS

Aderant

E-billing platforms

Job description

Focused on employment and labor law since 1958, Jackson Lewis P.C.’s 1,000+ attorneys located in major cities nationwide consistently identify and respond to new ways workplace law intersects business. We help employers develop proactive strategies, strong policies and business-oriented solutions to cultivate high-functioning workforces that are engaged and stable, and share our clients’ goals to emphasize belonging and respect for the contributions of every employee.

The Firm is ranked in the First Tier nationally in the category of Labor and Employment Litigation, as well as in both Employment Law and Labor Law on behalf of Management, in the U.S. News - Best Lawyers® “Best Law Firms”.

Job Summary

The Collections Coordinator will oversee the full-cycle accounts receivable process, including payment application, account reconciliation, and collections, while maintaining positive attorney and client relationships.

The Collections Coordinator is trusted to manage complex and high-value accounts, exercise sound judgment in sensitive collection matters, and work independently in a fast-paced environment. The candidate will be required to develop an understanding of assigned accounts receivable through regular meetings with the revenue team to support management of client portfolios and promote proactive collection practices.

Primary Responsibilities

• Manage the full-cycle accounts receivable process and serve as the primary point of contact for escalated or complex collection issues.
• Proactively review aging reports to identify past-due accounts and independently manage outreach to attorneys, clients, and insurance carriers.
• Partner closely with attorneys to develop and execute effective collection strategies and expedite payment resolution; demonstrate an understanding of client needs and recommend continuous improvement initiatives.
• Review internal accounts receivable and collection policies to increase efficiency and reduce aging balances.
• Perform account reconciliations and resolve billing, payment, and application discrepancies, including reconciliation of unallocated and retainer accounts.
• Adhere to and ensure compliance with firm accounts receivable write-off policies.
• Monitor invoice status and payment activity through e-billing and e-vendor portals.
• Maintain accurate and up-to-date documentation of collection activity, communications, and follow-up actions in Aderant based on feedback from attorneys, clients, and the billing department.
• Monitor and respond to the accounts receivable hotline and shared inbox.
• Protect and maintain highly sensitive, confidential, privileged, financial, and proprietary information.

Requirements

• Bachelor’s degree in Business Administration, Accounting, Management, or a related field preferred.
• Minimum of 3+ years of law firm or professional services collections experience strongly preferred.
• Demonstrated experience handling complex or high-value accounts receivable.
• Strong working knowledge of Microsoft Word, Outlook, Excel, Teams, and Windows-based environments.
• Excellent written and verbal communication skills, with the ability to professionally engage attorneys, clients, and carriers.
• Strong organizational skills, attention to detail, and ability to manage multiple priorities independently.
• Collaborative, solution-oriented mindset with a strong client service approach.
• Experience with Aderant and e-billing platforms strongly preferred.Proficiency with Microsoft Office, with an emphasis on Excel.

For NY/NJ the expected hourly wage for this position is between $29.21 and $38.37.The actual compensation will be determined based on experience and other factors permitted by law.

Jackson Lewis offers a competitive benefits package that includes:

• Medical, dental, vision, life and disability insurance
• 401(k) Retirement Plan
• Flexible Spending and Health Savings Account
• Firm-paid holidays, vacation and sick time
• Employee assistance program and other firm benefits

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We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status or any other characteristics protected by law.