Collections Analyst

Lansing Building Products, LLC; Richmond (VA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental, Vision

HSA with company contributions

401k with company match

Tuition Reimbursement & Training

Paid Vacation & Sick Days

Parental Leave

Health and Wellness program

Volunteer Time

Job summary

Lansing Building Products, LLC is seeking a Collections Analyst to support the Sales team by collecting past due amounts and resolving credit issues from branches and customers. The role involves negotiating payment plans, reviewing lien waivers, and coordinating with the Senior Credit Analyst to mitigate risk. Work is performed in an in-office environment with standard hours Monday through Friday, 8 a.m.

to 5 p.m. Some travel may be required.

Qualifications

• High school diploma required; bachelor's degree preferred but not required.
• Experience collecting past due amounts and handling credit-related inquiries.
• Ability to manage multiple accounts and deadlines.
• Strong problem-solving, decision-making, and attention to detail.
• Solid communication skills for internal and external partners.

Responsibilities

• Collect past due amounts for assigned accounts and negotiate payment plans.
• Follow up with sales teams and customers to resolve delinquencies.
• Review lien waivers for accuracy and reconcile with records.
• Gather project information with Sales and Senior Credit Analyst for risk mitigation.
• Issue demand letters and determine escalation to outside collections.
• Handle inquiries via calls and emails and maintain documentation.

Skills

Problem solving

Customer focus

High transaction volume

Multitasking

Attention to detail

Teamwork

Reconciliation

Communication

Excel & Word

Education

High school diploma

Bachelor's degree is a plus

Tools

Excel

Word

Job description

Lansing Building Products has supplied professional contractors with high-quality building products since its founding in 1955. Led by third generation President & CEO Hunter Lansing, we remain true to the family values and mission of Respect, Service, and Excellence in everything we do. Lansing has nearly 2,000 associates in 112 branches serving customers in 34 states, along with Home Office locations in Richmond, VA and Waltham, MA.

We exist to make a positive impact in people’s lives and are focused on delivering a best-in-class experience to our associates and our customers. As a growing company, we offer the opportunity to build a meaningful career, develop new skills, work alongside experienced leaders, and make a visible impact on our business and the customers we serve. We combine the resources and opportunities of a growing national organization with the personal connections and values-driven culture of a family business. For talented people who want to grow, contribute, and be part of something built to last, Lansing offers an opportunity to build more than a job—we offer a career with purpose.

Collections Analyst

The Collections Analyst is responsible for supporting the Sales team and protecting the Lansing brand through the collection of past due amounts for assigned accounts. The Analyst also resolves credit-related issues related to incoming phone calls and emails from Lansing branch Associates and customers.

Essential Functions

• For Assigned customer accounts, collect past due amounts, negotiate payment plans, effectively partner with the sales team for assistance and to keep them abreast of the status of concerning accounts. Daily follow up on open COD’s.
• Handle incoming phone calls and emails from Lansing Associates and customers to accept payments and resolve credit-related issues. Involves decision‑making on managing past due accounts, responding to billing questions, and reconciliation of accounting records with customers.
• Review of lien waivers for accuracy of legal language and reconciliation to accounting records.
• Partner with Sales and Senior Credit Analyst in gathering information related to large projects to assess and determine actions needed to mitigate risk
• Issue demand letters for overdue accounts and collect outstanding balances. Determine when to elevate account to outside collections.
• Other duties as assigned

Qualifications

• Strong problem solving/decision‑making skills.
• Strong customer focus.
• Ability to handle high transaction volume
• Ability to manage multiple tasks and meet deadlines
• Ability to work with a strong attention to detail
• Ability to work effectively in a team environment
• Ability to reconcile accounting records
• Communication Proficiency
• Basic proficiency with Excel and Word

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

This job operates in a professional, in‑office environment.

Physical Demands

This is largely a sedentary role, requiring use of typical office equipment such as a computer, phone, copier, check scanner, etc.

Position Type and Expected Hours of Work

This is a full‑time position. Days and hours of work are Monday through Friday, 8 a.m. to 5 p.m.

Travel

Some travel may be required for this position.

Required Education And Experience

• High school diploma.
• 2 years related experience
• Bachelor's degree is a plus, but not required

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A Career With Lansing Building Products Offers

• Coverage to support your overall well‑being: Medical, Dental, Vision, HSA with company contributions, Health Advocate and EAP
• Investment in your future: Competitive 401k, Employer Match of 50% up to 15% of salary
• Culture: A people‑first workplace focused on collaboration and growth.
• Work/Life Balance: Paid Vacation & Sick Days
• Growth/Development: Tuition Reimbursement & Training Programs

Other Added Benefits

• Company Paid Parental Leave
• Company Paid Life Insurance
• Short Term & Long‑Term Disability
• Paid Holidays
• Health and Wellness program
• Volunteer Time

Lansing Building Products is proud to be an equal opportunity workplace committed to building a diverse team of qualified individuals.