Collections Analyst

ResCare Community Living; Louisville (KY); On-site; USD 25,000 - 33,000; Full time

Job summary

PharMerica is seeking a patient account collections specialist to manage collection efforts for private accounts. You will handle inbound and outbound calls, explain billing, and pursue past-due balances using approved collection techniques.

Collaborate with pharmacy billing for accurate billing, assist with special projects, and ensure adherence to policies and regulatory requirements. Prior healthcare billing or AS400 experience is a plus.

Qualifications

• High School diploma or GED required.
• At least 1 year billing/collections experience.
• Data entry, MS Excel and Word basic computer skills.
• Healthcare billing/3rd party experience and AS400 experience preferred.

Responsibilities

• Manage collection efforts for patient-level accounts.
• Handle inbound and outbound calls to explain billing and collect on past-due accounts.
• Follow up on balances by applying approved collection techniques to resolve accounts.
• Collaborate with pharmacy billing to ensure accurate billing and resident information.
• Prepare and mail outbound collection letters for 90-day active/inactive accounts.
• Support Private Collections Manager and other team members on special projects.

Skills

Data entry

MS Excel

MS Word

Education

High School diploma / GED

Tools

AS400

Job description

Our Company

PharMerica

Overview

Responsible for the research, collection and/or resolution of an assigned account portfolio in accordance with PharMerica’s Collections Policy and Procedures and the Consumer Credit Protection Act of 1977.

Responsibilities

• Responsible for collection efforts of patient level accounts primarily for private accounts.
• Works with responsible parties, receiving in/out bound telephone calls, providing customer service through explaining why they are being billed and following-up on past due accounts using approved collection techniques.
• Works with internal and external customers to resolve assigned portfolio of accounts by collecting the balance due or by taking other action (write-offs, billing to another source, in-house collections or referral to attorney or collections agency, etc.) necessary to resolve account and relieve AR in a timely manner. Productivity records will also be maintained.
• Works with pharmacy billing associates in obtaining accurate billing and resident information and in re-billing and resolving unpaid claims through adjudication.
• Works with Private Collection Manager/Supervisor in researching pharmacy accounts requiring special attention, as indicated on Collection reports and taking all necessary action to collect money.
• Works with assigned pharmacy locations, nursing home accounts and individual customers in receiving inbound correspondence and mailing outbound collection letters for 90-day active/inactive accounts and discontinuation of service letters.
• Works with Private Collections Manager/Supervisor and other members of the management team on special projects as needed.
• Performs other tasks as assigned.
• Conducts job responsibilities in accordance with the standards set out in the Company’s Code of Business Conduct and Ethics, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards.
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Each essential function is required, although reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualifications

• Education/Learning Experience

Required: High School graduate, GED or equivalent experience

• Work Experience

Required: 1 year billing and/or collections experience

Desired: Third Party Billing or collections/billing experience in the healthcare industry; AS400 computer experience

• Skills/Knowledge

Required: Data entry, MS Excel and Word and basic computer knowledge

Desired: Medical billing and coding

• Behavior Competencies:
• Required: Communication, Problem Solving, Detail Orientation, and Teamwork

About our Line of Business

PharMerica, an affiliate of BrightSpring Health Services, delivers personalized pharmacy care through dedicated local teams, serving health care providers such as skilled nursing facilities, senior living communities, and hospitals. We also cater to individuals with behavioral needs, infusion therapy needs, seniors receiving in-home care, and patients with cancer. Operating long-term care, home infusion, and specialty pharmacies across the nation, we combine the personal touch of a neighborhood pharmacy with the resources of a national network. Our comprehensive solutions, backed by industry-leading technology and regulatory expertise, ensure accurate medication access, cost control, and compliance with best-in-class clinical standards. We are committed to enhancing resident health, reducing staff burdens, and supporting our clients' success. For more information, visit www.pharmerica.com. Follow us on Facebook, Twitter, and LinkedIn.

Salary Range

USD $18.00 - $24.00 / Hour