Collections Agent

TaxRise; Irvine (CA); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Paid Time Off

401(k) with company match

Professional Development Program

On-site gym

Gaming lounge

Catered team lunches

Team outings

Job summary

TaxRise Inc. is seeking a Collections Agent to manage payment collections and resolve billing issues, supporting client satisfaction and financial success. You will communicate with clients, lenders, and internal teams to collect payments, intervene on delinquent accounts, and provide timely updates.

Ideal candidates are proactive, professional, and customer-service oriented. The role offers base pay of $22.00–$25.00 per hour (40 hours/week) with a monthly bonus potential of $1,200–$2,000, and

Qualifications

• High school diploma or GED required or equivalent experience.
• 2–3 years in collections, billing or high-volume customer service.
• Experience handling sensitive financial information discreetly and ethically.

Responsibilities

• Handle a high volume of inbound and outbound calls related to billing and collections.
• Pull and review past-due accounts and reach out to clients to collect payment.
• Provide lenders and internal teams with accurate and timely case updates.
• Resolve billing inquiries with a client-first approach.
• Follow up on payment arrangements and assist clients in bringing accounts current.
• Identify reasons for delinquency and escalate complex issues to management.

Skills

Customer service

Communication skills

Bilingual English/Spanish

Education

High school diploma or GED

Education/experience mix

Tools

Typing speed

Computer proficiency

Job description

At TaxRise, we don’t just provide tax relief services; we provide hope, stability, and solutions to individuals and families facing financial uncertainty. Our team is passionate about reshaping the tax resolution industry through innovation, empathy, and unwavering commitment to our clients.

Join us and make a tangible difference in people’s lives while growing your career with a team that values your contributions.

ABOUT THE ROLE

The Collections Agent plays a key role in supporting client satisfaction and financial success by managing payment collections and resolving billing issues. This position involves communicating with clients, lenders, and internal teams to collect outstanding payments, ensure early intervention on delinquent accounts, and provide timely case updates to clients.

Ideal candidates are proactive, professional, and solutions-driven with strong communication skills and customer service experience.

HOW YOU'LL BE REWARDED

At TaxRise, Inc., we believe in rewarding hard work and dedication! We offer our team members competitive hourly pay and the opportunity to grow professionally in a mission-driven environment.

• Base pay: $22.00 – $25.00 per hour (full-time, 40 hours per week)
• Average monthly bonus: $1,200 - $2,000 per month

WHAT YOU’LL DO

• Handle a high volume of inbound and outbound calls related to billing and collections.
• Pull and review past-due accounts and reach out to clients to collect payment.
• Provide lenders and internal teams with accurate and timely case updates.
• Resolve billing inquiries with a client-first approach.
• Follow up on payment arrangements and assist clients in bringing accounts current.
• Identify reasons for account delinquency and elevate complex issues to management.
• Ensure accurate and up-to-date client contact information.
• Regularly monitor and manage open accounts to identify outstanding debts.
• Record payments accurately and maintain organized records.
• Explain payment workout options within company guidelines.
• Maintain compliance with federal and state regulations related to billing and collections.
• Perform general office tasks and additional duties assigned by management.

WHAT YOU’LL NEED TO HAVE

• High school diploma or GED; or three years of related experience; or equivalent combination of education and experience.
• 2 to 3 years of experience in collections, billing or high-volume customer service.
• Experience handling sensitive financial information discreetly and ethically.
• Strong communication skills—verbal and written; bilingual in English and Spanish preferred.
• Solid computer proficiency and typing speed.
• Professional demeanor and a client-focused attitude.
• Ability to manage multiple tasks in a fast-paced environment.
• Strong time management, follow-up, and negotiation skills.
• Detail-oriented with a strong ability to problem-solve.
• Accounting, finance, or tax resolution industry background is a plus.

We understand potential comes in many forms. Even if you don’t check every box, we still encourage you to apply — we consider all qualified candidates.

WHAT WE OFFER

We believe in taking care of our team so they can take care of our clients. Here’s what you can expect as part of the TaxRise family:

• Medical, Dental, and Vision Insurance (starting after 60 days)
• Paid Time Off
• 401(k) retirement plan with company match
• Professional Development Program to support your growth
• Access to our on-site gym and gaming lounge
• Catered team lunches every Friday
• Fun and energizing quarterly company outings

ABOUT US

At TaxRise, our mission is simple yet impactful: to revolutionize the way taxpayers navigate their tax challenges. We believe in the power of lifting others up, and that's the driving force behind everything we do.

When you join us, you're not just becoming part of a company; you're joining a movement. We're a team that thrives on celebrating successes and making a genuine impact on people's lives.

We're proud to be the fastest-growing company in our industry, and we're on the lookout for exceptional individuals to help us continue our journey of transformation.

If you're ready to bring your unique talents and innovative spirit to a company where your work truly matters, TaxRise is the place to be. Join us and be part of a team that’s reshaping the future of tax resolution.

OUR COMMITMENT

At TaxRise, we’re proud to be an equal opportunity employer. We know that a world-class culture stems from the diversity and talent of our team. We provide equal employment opportunities (EEO) to all without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable law.

TaxRise is also committed to ensuring equal opportunity in employment for qualified persons with disabilities. If you require any reasonable accommodation throughout the recruiting process, please let your recruiter know.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in TaxRise’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.