Collections Account Representative - Boardman, OH

CCJ Automotive Ventures; Boardman Township (OH); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Competitive pay

Performance-based incentives

Paid training

Supportive team environment

Job summary

CCJ Automotive Ventures seeks a Collections Account Representative in Boardman, OH to enhance customer service in collections. You will engage with customers to assist them in managing their accounts while ensuring regulatory compliance. Positivity, problem-solving, and communication abilities are essential in this role.

The position offers competitive pay, performance incentives, and a supportive team environment. If you thrive in a goal-oriented atmosphere, your skills in teamwork and organization will be valuable here.

Qualifications

• Self-motivated with high energy.
• Ability to remain calm under pressure.
• Basic computer proficiency.

Responsibilities

• Build relationships with customers.
• Educate customers on credit.
• Contact delinquent customers to arrange payments.
• Maintain compliance with collections regulations.
• Document all customer interactions accurately.

Skills

Teamwork and collaboration skills

Problem-solving abilities

Communication abilities

Organizational skills

Job description

Collections Account Representative - Boardman, OH

Boardman, OH

CNAC/Byrider is seeking motivated, customer‑focused professionals to join our Collections team in Ohio and Pennsylvania. This role combines customer service, collections, operations, and administrative responsibilities to help customers stay on track with their accounts while delivering an excellent customer experience.

Responsibilities

• Build positive relationships with customers through active listening and problem solving
• Educate customers on establishing or re‑establishing credit
• Clearly explain how CNAC can assist customers with their financial goals
• Provide professional and respectful communication during all customer interactions
• Complete Introduction Calls within three days of vehicle sale
• Contact delinquent customers by phone and other approved communication methods to arrange payments
• Meet daily and monthly performance goals, including call activity and delinquency targets
• Maintain compliance with all local, state, and federal collections regulations
• Keep management informed regarding account status and collection progress
• Document all customer interactions accurately and thoroughly
• Assist with cashiering and branch support duties as needed
• Utilize proprietary collection software and related computer systems
• Maintain accurate account records and collection activity notes
• Review and work from management reports and collection dashboards
• Follow established operational procedures and reporting standards

Qualifications

• Strong teamwork and collaboration skills
• High energy, self‑motivation, and accountability
• Excellent problem‑solving and communication abilities
• Ability to remain calm and solutions‑oriented under pressure
• Strong organizational and time management skills
• Comfortable working in a goal‑oriented environment
• Basic computer proficiency and ability to learn internal software systems

Preferred Experience

• Previous collections, consumer lending, customer service, or call center experience preferred
• Experience working with delinquent accounts or payment arrangements is a plus

Communication & Math Skills

• Ability to read, write, and communicate effectively with customers and coworkers
• Ability to calculate percentages, interest, and payment‑related figures
• Ability to follow written and verbal instructions and apply sound judgment in standardized situations

Physical Requirements

• Ability to sit for extended periods of time
• Occasional standing, walking, bending, and lifting up to 25 pounds
• Ability to use a computer and phone systems throughout the workday

What We Offer

• Competitive pay
• Performance‑based incentives
• Paid training
• Supportive team environment

As set forth in CCJ Automotive Ventures’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.