Collection Specialist I

Simmons Bank; Little Rock (AR); On-site; USD 31,000 - 46,000; Full time

Job summary

Simmons Bank in Little Rock, AR is seeking a Collection Specialist I to help manage a delinquent loan portfolio and set up payment arrangements. You will contact customers, process payments, and maintain accurate account notes.

The role emphasizes strong communication, adherence to policies, and the ability to work outside typical hours when needed.

Qualifications

• Excellent telephone and customer service skills.
• Good oral and written communication skills.
• Proficient in Microsoft Office products.
• Must maintain punctual and regular attendance.

Responsibilities

• Manages outbound and inbound calls to resolve delinquent non-real estate accounts and determine reason for delinquency.
• Processes, distributes, and posts consumer loan payments.
• Completes file maintenance on consumer loans.
• Processes telephone payments to corporate office for reconciliation.
• Counsels customers concerning financial obligations and offer suggestions and alternatives.
• Logs accurate notes of account status and collection efforts in the bank’s system of record.

Skills

Customer service

Phone skills

Microsoft Office

Communication

Punctuality

Education

HS Diploma/GED

Tools

MS Word

Outlook

Excel

Jack Henry Platform

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business.

The Collection Specialist I assists in maintaining a financially sound loan portfolio for the bank by making initial contact with delinquent customers to setup payment arrangements or settlements.

Essential Duties and Responsibilities

• Manages outbound and inbound calls to resolve delinquent non-real estate accounts and determine reason for delinquency.
• Processes, distributes, and posts consumer loan payments.
• Completes file maintenance on consumer loans.
• Processes telephone payments to corporate office for reconciliation.
• Counsels customers concerning financial obligations and offer suggestions and alternatives.
• Logs accurate notes of account status and collection efforts in the bank’s system of record.
• May be required to work hours outside of the typical 8-5 workday for collection efforts.
• Ensures that all departmental documents and activities are performed in compliance with applicable laws, regulations, policies and procedures as applicable to this position, including completion of required compliance training.
• Performs other duties and responsibilities as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to read, analyze and interpret financial report and/or legal documents.
• Ability to write simple correspondence.
• Education and/or Experience HS Diploma/GED No experience required.
• Specialized Training None.
• Computer Skills MS Word, Outlook, Excel, Jack Henry Platform.
• Certificates, Licenses, Registrations None.

Other Qualifications (including physical requirements)

• Must possess excellent telephone and customer service skills.
• Must have good oral and written communication skills.
• Must be proficient in Microsoft Office products.
• Must maintain punctual and regular attendance.
• Must present a friendly, professional image and conduct.

Skills Training

• Communication, Professional Telephone Skills, Customer Service, Critical Thinking

Equal Employment Opportunity Information

Simmons First National Corporation and its subsidiaries are committed to a policy of equal employment with respect to a person's race, color, religion, sex, ancestry, sexual orientation, gender identity, national origin, covered veterans, military status, physical or mental disability or any other legally protected classifications.

Since 1903, we’ve been putting people first by making a commitment to you.

Simmons Bank is the subsidiary bank for Simmons First National Corporation (NASDAQ: SFNC), a publicly traded bank holding company headquartered in Arkansas. Founded as a community bank, Simmons Bank has grown steadily to its current size of $28 billion in assets, with more than 3,000 associates located in Arkansas, Kansas, Missouri, Oklahoma, Tennessee and Texas.

Our growth has led to some amazing career opportunities, while our dynamic culture has been recognized by publications across our footprint.

Parallel to our growth, Simmons Bank’s community roots run deep – these are felt in the ways we seek to go the extra mile for our customers and communities through exceptional service and volunteerism, and in the strong career growth opportunities and wellness programs we offer associates.

Our team is characterized by collaboration, integrity and passion for all we do, high performance, and a commitment to personal and professional growth.