Collection Specialist

Tobii Dynavox; United States; Remote; USD 38,000 - 60,000; Full time

Job summary

Tobii Dynavox is seeking a Collection Specialist to support the revenue cycle by ensuring accurate and timely collections from third party payers, including Medicare and private insurers. You will work with insurance companies, clients, and internal teams to resolve issues and reconcile accounts.

Ideal candidates have a High School Diploma and 2+ years in medical billing or collections, with strong customer service, communication, and data management skills.

Qualifications

• High School Diploma.
• 2+ years in computer, accounting, collections, and high-volume medical billing and/or insurance claims processing experience.
• Knowledge of payment posting process in regard to contractual adjustments and refunds preferred.
• Knowledge of medical insurance claims procedures and documentation preferred.

Responsibilities

• Coordinate with funding consultants to address documentation questions.
• Preparation of correspondence, such as appeals, to fight for the payment of accounts, request different denial codes, etc.
• Review of posted payments for accuracy and investigate differences.
• Document in the system all verbal and written communication relative to collection actions and expected outcomes of overdue accounts.
• Follow up every 30 days with insurance companies, clients, SPLs, and vendors to ensure the payment of accounts.
• Alert the Manager of Collections of potential payment issues.
• Recommend adjustments/write-offs to the Manager of Collections and receive approval prior to reconciling accounts.
• Investigate refund requests related to accounts and complete refund paperwork for accounts that need to be refunded.
• Meet the expectations and goals for productivity and cash targets as set forth by management.
• Stay abreast of state, federal, and third-party funding regulations for assigned accounts ensuring billing and payment practices comply with third party payer requirements.
• Perform various other tasks as assigned.

Skills

Customer service

Oral and written communication

Teamwork

Data entry / data management

Research claim information online

Education

High School Diploma

Tools

MS Office (Word/Excel/Outlook)

Job description

Why join us?

We’re on a mission to empower people with disabilities to do what they once did or never thought possible. As the world‑leader in assistive communication solutions, we empower our customers to express themselves, connect with the world, and live richer lives.

At Tobii Dynavox, you can grow your career within a dynamic, global company that has a clear, impactful purpose - with the flexibility to also do what truly matters to you outside of work. What’s more, you’ll be part of a work culture where collaboration is the norm and individuality is welcomed.

As a member of our team, you’ll have the power to make it happen. You’ll solve challenges, deliver solutions and develop new, efficient processes that make a direct impact on our customers’ lives.

The Collection Specialist supports the effective management of the revenue cycle process and ensures the accurate and timely collection of sales to third party payers (including Medicare, Medicaid, Private Insurance, and other funding sources). The Specialist works with insurance companies, clients, and customers to resolve collection issues and reconciles accounts.

Key Responsibilities

• After an account is billed, the account becomes the Collector’sresponsibility.The Collector is responsible for:
• Coordination with the funding consultants to address documentation questions
• Preparation of correspondence, such as appeals, to fight for the payment of accounts, request different denial codes, etc.
• Review of posted payments for accuracy and investigate differences
• Document in the system all verbal and written communication relative to collection actions and expected outcomes of overdue accounts.
• Follow up every 30 days with insurance companies, clients, SPLs, and vendors to ensure the payment of accounts
• Alert the Manager of Collections of potential payment issues
• Recommendadjustments/write-offsto the Manager of Collections and receive approval prior to reconciling accounts
• Investigate refund requests related to accounts and complete refund paperwork for accounts that need to be refunded
• Meet the expectations and goals for productivity and cash targets as set forth by management
• Stay abreast of state, federal, and third-party funding regulations for assigned accounts ensuring billing and payment practices comply with third party payer requirements
• Perform various other tasks as assigned

Minimum Qualifications

Education and Experience

• High School Diploma
• 2 or more years of computer, accounting, collections, and high-volume medical billing and/or insurance claims processing experience
• Knowledge of payment posting process in regard to contractual adjustments and refunds preferred
• Knowledge of medical insurance claims procedures and documentation preferred

Communication Skills

• Strong customer service and interpersonal skills
• Oral and written communication skills
• Teaming skills

Technical Skills:

• Proficient in M.S. Office Word, Excel, and Outlook
• Able to research claim information via the internet
• Basic data and word processing skills

Other:

• Apply independent judgment and manage confidential information
• Ability to gather data and summarize information
• Time management and good organizational skills
• Excellent problem-solving skills
• Record management

Work Environment Skills

• Ability to work at a desk for prolonged periods of time
• Ability to work with interruptions in a fast-paced environment

Where we stand:

We believe diversity not only enriches our workplace culture, but also gives us a strategic advantage. Working with people from a variety of backgrounds and perspectives helps us all become better communicators, better problem solvers, and better human beings. Our differences make us stronger.

Tobii Dynavox values equality of opportunity, human dignity, and racial/ethnic and cultural diversity. Tobii Dynavox does not discriminate against individuals on the basis of race, color, sex, sexual orientation, gender identity, religion, disability, age, veteran status, ancestry, or national or ethnic origin.

Equal Opportunity Employer/AA Women/Minorities/Veterans/Disabled