Collection Specialist

Soleo Health Inc; United States; On-site; CAD 72,000 - 95,000; Full time

Benefits offered by this job

Competitive wages

401(k) with match

Referral bonus

Annual merit-based increases

Medical, dental, vision insurance

Disability and basic life insurance

HSA and FSA options

Paid time off

Job summary

Soleo Health is seeking a Collection Specialist to support medical accounts receivable for our specialty infusion pharmacy, working remotely (USA). The role emphasizes home infusion experience, timely collections, and strong customer service across payers and patients.

The position requires 1–3 years of collections experience, HCPCS knowledge, and proficiency with Word/Excel/Outlook. Competitive wages and comprehensive benefits are offered.

Qualifications

• Must have home infusion experience.
• 1–3 years of strong collections experience.
• High school diploma or equivalent; an associate degree in finance, accounting, or a related field is preferred.
• Knowledge of HCPCS coding and medical terminology.
• Excellent math and writing skills.
• Excellent interpersonal, communication and organizational skills.
• Ability to prioritize, problem solve and multitask.
• Word, Excel and Outlook experience.

Responsibilities

• Researches all balances on the accounts receivable and takes necessary collection actions to resolve in a timely manner.
• Researches assigned correspondence; takes necessary action to resolve requests.
• Routinely reviews and works correspondence folder requests in a timely manner.
• Makes routine collection calls on outstanding claims.
• Identifies billing errors, short payments, unpaid claims, cash application issues and resolves accordingly.
• Ability to identify potential risk, write offs and status appropriately and report and escalate to management on as identified.
• Researches refund requests received by payers and statuses refund according to findings.
• Documents detailed notes in a clear and concise fashion in Company software system.
• Identifies issues/trends and escalates to Manager when assistance is needed.
• Provides exceptional Customer Service to internal and external customers.
• Ensures compliance with federal, state, and local governments, third party contracts, and company policies.
• Must be able to communicate well with branch, management, patients and insurance carriers.
• Ability to perform account analysis when needed.
• Using portals and other electronic tools
• Ensure claims are on file after initial submission
• Identifies, escalates, and prepares potential payor projects to management and company Liaisons
• Write detailed appeals with supporting documentation
• Keep abreast of payor follow up/appeal deadlines
• Submits secondary claims

Skills

Home Infusion experience

Collections experience

Math skills

Writing skills

Interpersonal skills

Communication skills

Organizational skills

Prioritization & multitasking

Education

High school diploma or equivalent; associate degree in finance, accounting or related field preferred

Tools

Waystar

MS Word

MS Excel

Outlook

Job description

Soleo Health is seeking a Collection Specialist to support our Specialty Infusion Pharmacy and work Remotely (USA). Join us in Simplifying Complex Care

**Must have home Infusion experience**

• Competitive Wages
• 401(k) with a match
• Referral Bonus
• Annual Merit Based Increases
• Affordable Medical, Dental, and Vision Insurance Plans
• Company Paid Disability and Basic Life Insurance
• HSA and FSA (including dependent care) options
• Paid Time Off!

The Position:

The Collection Specialist is responsible for a broad range of collection processes related to medical accounts receivable in support of multiple site locations. The Collections Specialist will proactively work assigned accounts to maximize accurate and timely payment. Responsibilities include:

• Researches all balances on the accounts receivable and takes necessary collection actions to resolve in a timely manner
• Researches assigned correspondence; takes necessary action to resolve requests
• Routinely reviews and works correspondence folder requests in a timely manner
• Makes routine collection calls on outstanding claims
• Identifies billing errors, short payments, unpaid claims, cash application issues and resolves accordingly
• Ability to identify potential risk, write offs and status appropriately and report and escalate to management on as identified.
• Researches refund requests received by payers and statuses refund according to findings
• Documents detailed notes in a clear and concise fashion in Company software system
• Identifies issues/trends and escalates to Manager when assistance is needed
• Provides exceptional Customer Service to internal and external customers
• Ensures compliance with federal, state, and local governments, third party contracts, and company policies
• Must be able to communicate well with branch, management, patients and insurance carriers
• Ability to perform account analysis when needed
• Using portals and other electronic tools
• Ensure claims are on file after initial submission
• Identifies, escalates, and prepares potential payor projects to management and company Liaisons
• Write detailed appeals with supporting documentation
• Keep abreast of payor follow up/appeal deadlines
• Submits secondary claims

Schedule:

• Full time, Monday-Friday 9am-5:30pm, standard business hours - 40 hours per week

Requirements

• Previous Home Infusion and Acute/Specialty Infusion Pharmacy experience required
• High school diploma or equivalent; an associate degree in finance, accounting, or a related field is preferred.
• 1-3 years or more of strong collections experience
• Knowledge of HCPC coding and medical terminology
• CPR+ and Waystar systems experience preferred
• Excellent math and writing skills
• Excellent interpersonal, communication and organizational skills
• Ability to prioritize, problem solve and multitask
• Word, Excel and Outlook experience

About Us: Soleo Health is an innovative national provider of complex specialty pharmacy and infusion services, administered in the home or at alternate sites of care. Our goal is to attract and retain the best and brightest as our employees are our greatest asset. Experience the Soleo Health Difference!

Soleo’s Core Values:

• Improve patients’ lives every day
• Be passionate in everything you do
• Encourage unlimited ideas and creative thinking
• Make decisions as if you own the company
• Do the right thing
• Have fun!

Soleo Health is committed to diversity, equity, and inclusion. We recognize that establishing and maintaining a diverse, equitable, and inclusive workplace is the foundation of business success and innovation. We are dedicated to hiring diverse talent and to ensuring that everyone is treated with respect and provided an equal opportunity to thrive. Our commitment to these values is evidenced by our diverse executive team, policies, and workplace culture.

Soleo Health is an Equal Opportunity Employer, celebrating diversity and committed to creating an inclusive environment for all employees. Soleo Health does not discriminate in employment on the basis of race, color, religion, sex, pregnancy, gender identity, national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an organization, parental status, military service or other non-merit factor.

Keyword: accounts receivable, collection, specialty pharmacy, now hiring, hiring immediately