Collection Specialist

Securityplus Federal Credit Union; Milford Mill (MD); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

401(k) match

Health insurance

Dental & Vision

Annual bonus

Monthly incentives

Job summary

Securityplus Federal Credit Union is seeking a Collections Specialist to proactively resolve delinquent accounts while assisting members with professionalism and care. You will make timely outreach calls, collect past-due payments, and discuss solutions such as loan modifications and payment plans.

In addition, you’ll monitor defaulted loans, support foreclosure-related processes, and maintain accurate tracking in spreadsheets to support audits and reporting.

Qualifications

• 2+ years in financial services with collections experience.
• Familiarity with FDCPA and compliance standards.
• Proficient with MS Office (Excel/Word) and strong communication.

Responsibilities

• Make timely outreach calls to correct delinquency and collect past-due payments.
• Assist members with solutions such as loan modifications, deferments, and payment plans.
• Monitor defaulted loans and support foreclosure-related processes.
• Maintain internal tracking systems and prepare reports for audits and decision-making.

Skills

Collections

FDCPA knowledge

Excel proficiency

MS Office

Communication skills

Attention to detail

Analytical thinking

Time management

Multitasking

Tools

Excel

Word

Job description

About Securityplus Federal Credit Union:

At Securityplus Federal Credit Union, we’re more than just a financial institution—we’re a community dedicated to making a lasting impact on our members' lives. With a mission of building lasting relationships and ensuring that households in our communities are financially healthy, we always put our members first. Our obsession with creating a member-centric culture drives everything we do, and we’re looking for a Collections Specialist who shares that passion.

Description

We’re a forward-thinking team that’s not afraid to innovate, push boundaries, and have a little fun while we’re at it. If you’re ready to help us grow and transform how we connect with our members, you might be the person we’re looking for.

About This Role

We’re looking for a Collections Specialist who will take proactive steps to resolve delinquent accounts while supporting members with professionalism and care. In this role, you’ll make timely outreach calls to correct delinquency, collect past-due payments, and encourage deposits.

Beyond collections, you’ll work with members to explore solutions such as loan modifications, deferments, payment plans, and referrals to trusted credit counseling partners. You’ll also assist in monitoring defaulted loans and supporting foreclosure‑related processes to help protect the credit union from loss.

If you're driven, dependable, and motivated to help members find solutions during financial challenges, this role is perfect for you.

Requirements

In this full-time non-exempt role, you’ll be responsible for:

Managing Bankruptcy and Legal Orders

Process bankruptcy notices and petitions received from the courts, and prepare reaffirmation agreements for bankrupt accounts. Handle external garnishments and child support orders from district and circuit courts, ensuring appropriate holds, blocks, cancellations, and warnings are accurately applied to impacted accounts and loan products.

Ensuring Legal and Regulatory Compliance

Stay up to date and in full compliance with federal and state laws governing legal accounts. Examine legal documents from courts, trustees, and attorneys, and take appropriate actions to protect the credit union’s interests. Maintain daily communication with courts, trustees, attorneys, and other legal entities to ensure consistent case progression and compliance.

Maintaining Accurate Credit Reporting

Thoroughly review and process credit disputes to ensure accurate and timely reporting to the credit bureaus. Uphold compliance with credit reporting regulations and provide appropriate documentation and responses to related inquiries.

Supporting Legal Collections Efforts

Work with credit union attorneys and collection agencies to resolve delinquent accounts. Research and prepare delinquent accounts for legal filing and suit referral. Accurately apply payments to accounts and support the collections process with precise financial handling.

Tracking and Reporting Activities

Maintain and update internal tracking systems and Excel spreadsheets to support the collections workflow. Ensure documentation is complete, organized, and accessible to support audits, reporting, and decision-making.

What You’ll Bring To The Table

• At least 2 years of experience in the financial services industry with a solid understanding of collections and financial regulations.
• Familiarity with the Fair Debt Collection Practices Act (FDCPA) and other relevant compliance standards is a plus.
• Proficiency with Microsoft Office tools, especially Excel and Word.
• Strong communication skills, with the ability to interact clearly and professionally with members, colleagues, and external partners.
• Exceptional attention to detail and accuracy in handling sensitive account data and legal documents.
• Well-developed analytical and problem-solving abilities with a commitment to finding member-centered solutions.
• Excellent organizational and time management skills with the ability to handle multiple tasks effectively in a fast-paced environment.

Mission-Driven Organization

Why You’ll Love Working at Securityplus:

You’ll be part of a credit union that’s all about helping our members and communities thrive.

Competitive Salary & Benefits Package

We offer a competitive salary and comprehensive retirement benefits, including a 401(k) with company contributions, health, dental, and vision coverage, along with the opportunity to earn an annual performance bonus and monthly incentives.

Opportunities for Career Growth

We value internal development and offer opportunities for career progression into new roles and other departments.

Work-Life Balance

We believe in work/life balance. No burnout allowed here!

Culture Of Fun And Collaboration

No egos, no endless meetings—just a team of passionate people who genuinely love working together to make a positive difference.

Reasonable Accommodations Statement

The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact Securityplus Federal Credit Union's Human Resources Department at 410.281.6200.

Physical Demands and Work Environment

This position involves typical office work such as the use of the PC, reviewing manuals and related office papers, the use of the telephone, fax, and photocopy machines. While performing the duties of this job, the employee is required to sit, occasionally stand, walk, reach, talk, and hear. The employee may occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.

Equal Employment Opportunity

Securityplus Federal Credit Union provides equal employment opportunities to all applicants and employees and strictly prohibits any type of harassment or discrimination in regard to race, religion, age, color, sex, disability status, national origin, genetics, sexual orientation, protected veteran status, gender expression, gender identity, or any other characteristic protected under federal, state, and/or local laws.

At-Will Statement

Your employment with Securityplus Federal Credit Union is on an at-will basis, meaning either you or the Company can terminate the employment relationship at any time, for any or no reason, and with or without cause or notice. As an at-will employee, your employment with Securityplus Federal Credit Union is not guaranteed for any length of time.