Collection Representative

Stellantis Financial Services; Phoenix (AZ); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Hybrid work arrangement

Performance bonus opportunities

401(k) match

Health insurance

Tuition reimbursement

Job summary

Stellantis Financial Services in Phoenix, AZ is seeking a Collections Specialist to manage delinquent auto loan accounts. You will communicate via phone and written correspondence, verify information, and work to reduce delinquencies within program guidelines.

The role requires at least 2 years in collections, a high school diploma or GED, and flexibility to travel up to 10%. Join a policy-compliant, customer-focused team with opportunities for growth and benefits.

Qualifications

• Minimum 2 years of collection related experience.
• Strong customer service orientation for handling collection issues.
• Ability to communicate clearly by phone and written correspondence.

Responsibilities

• Make calls to collect current and past due payments and verify account information.
• Document conversations and payment arrangements in the collection system.
• Adhere to collection standards and policies; offer approved programs to reduce delinquency.

Skills

Collections experience

Customer service

Phone communication

Education

High School Diploma or GED

Tools

MS Excel

MS Word

Job description

Stellantis Financial Services SFS is the new captive finance company for one of the worlds leading automakers and a mobility provider with iconic brands including Abarth Alfa Romeo Chrysler Citron Dodge DS Automobiles Fiat Jeep Lancia Maserati Opel Peugeot Ram Vauxhall Free2move and Leasys Our exciting growth provides opportunities to advance your career as we successfully lead products and services from a small to midsize company in just a few years Join our world class team and culture and contribute to our core mission which is enhancing our customers experience

Position Summary

Responsible for the collection and resolution of delinquent auto loan accounts Utilizes telephone automated dialer and written correspondence in a fast paced goal oriented collections department Provides customer service regarding collection issues and available collection programs Accountable for reducing delinquency for assigned accounts

Essential Duties and Responsibilities

Confers with customers by telephone in an attempt to collect current and past due payments determines the reason for delinquency and updates customer information Confirms account holder by following safeguards procedures on every call Documents conversations and arrangements accurately in the collection system Adheres to collection standards of conduct policy on all accounts including third parties Treats all contacts in a courteous and professional manner Reviews customers files and offers programs to qualified customers to minimize delinquency Use established procedures to make effective use of extensions and due dates to changes to resolve delinquent accounts Utilizes collection skip tools to locate accounts leading to resolution Recommend accounts for repossession or legal action Maintains delinquent rates at or below objectives Meet daily and weekly production goals Calls and dollars collected Compliance with all company policies and procedures This position involves regular access to specified personal information of consumers including but not limited to Social Security numbers and dates of birth All other duties assigned

Qualifications and Competencies

Required To perform this job successfully an individual must be able to perform each essential duty satisfactorily The requirements listed below are representative of the knowledge skill andor ability required Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions

Required Experience Minimum 2 years of collection related experience Education High School Diploma GED Additional Requirements Overtime required required on an as needed basis Travel 0 10 as required on an as needed basis Must have reliable transportation and live within a commutable distance to one of the following cities Atlanta GA; Dallas TX; Detroit MI; Houston TX; Phoenix AZ

Qualifications Preferred

Moderate computer knowledgeof MS Excel and MS Word softwareand keyboard skills including minimum accuracy requirements Ability to recognize problems resolve or escape as needed including using a variety of talk offs to convince the customer to make a payment Speak and listen effectively to customers via phone and tolerate stressful interactions with customers Multi task in a high energy standard office andor home environment Knowledge of and compliance with the Fair Debt Collection Practices Act local state and federal collection laws

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions While performing the duties of this Job the employee is regularly required to sit; use hands to finger handle or feel; reach with hands and arms and talk or hear The employee is occasionally required to stand; walk and stoop kneel crouch or crawl The employee must occasionally lift andor move up to 10 pounds Specific vision abilities required by this job include close vision

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions The noise level in the work environment is usually moderate

Work Schedule

This position requires the ability to work various shifts to accommodate business needs Typically between the hours of 8AM 6PM Monday through Friday and on weekends as needed Travel is required 10 of the time

Stellantis Financial Services Inc SFS is an equal opportunity employer and is committed to providing its employees an environment that is free of harassment discrimination and intimidation It is the policy of SFS to comply with all applicable employment laws and regulations and to provide equal opportunity for all qualified persons and to not discriminate against any employee or applicant for employment because of race color religion sex age national origin disability pregnancy sexual orientation veteran status gender identity or expression change of sex andor transgender status or any protected status Candidates must possess authorization to work in the United States This policy applies to recruitment and placement promotion training retention rate of pay and all other terms and conditions of employment Employment and promotion decisions will be based solely on merit ability achievement experience conduct and other legitimate business reasons

Salary and Benefits

At Stellantis Financial Services you can make a difference in a critical role within our high performing culture We offer career development opportunities competitive pay and a comprehensive benefits package including Pay Rate 1924hour based on experience and skillsStart Date Our next onboarding class is scheduled to begin September 14th 2026Potential Bonus Performance based monthly bonus opportunities Supplemental Pay Referral bonuses Flexibility High performing associates can create their own weekly work schedules Hybrid Work Arrangement When not working remotely enjoy office spaces with breathtaking views Dress Code Comfortable casual work environment Language Skills Spanish speaking skills are valued and rewarded but not required Benefits Include Retirement plan 401k matchHealth insurance medical dental vision and prescription coverage and savingsspending accountsVirtual office visitsEmployee Assistance and Wellness programs Company provided life and disability insurance Supplemental insurance options life critical illness auto pet identity theft and legal services Tuition reimbursementPaid time off holidays flexible vacation and sick timeVehicle discounts for loans or leases