Collections Representative (Collector) - Dallas

Stellantis Financial Services US; Dallas (TX); Hybrid; USD 26,174 - 33,062; Full time

Benefits offered by this job

401(k) match

Health insurance

Performance-based bonus

Flexible work schedule

Tuition reimbursement

Job summary

A leading financial services provider is hiring a Collections Representative in Dallas, TX, responsible for the collection and resolution of delinquent auto loan accounts. The ideal candidate will have at least 2 years of collections experience and a high school diploma. The role requires effective communication and problem-solving skills, with the flexibility to work in a hybrid environment. Additional benefits include health insurance, retirement plans, and performance bonuses.

Qualifications

• Minimum 2 years of collection-related experience.
• Reliable transportation and living within a commutable distance of Dallas, TX.
• Understanding of Fair Debt Collection Practices Act.

Responsibilities

• Collect current and past-due payments from customers by telephone.
• Update customer information and document conversations accurately.
• Maintain delinquent rates at or below objectives.

Skills

Customer service skills

Problem solving

Communication skills

Time management

Education

High school diploma or GED

Tools

MS Excel

MS Word

Job description

Collections Representative (Collector) – Dallas

2 weeks ago – Be among the first 25 applicants.

Stellantis Financial Services (SFS) is the new captive finance company for one of the world's leading automakers and a mobility provider with iconic brands including Abarth, Alfa Romeo, Chrysler, Citroën, Dodge, DS Automobiles, Fiat, Jeep®, Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall, Free2move and Leasys. Our exciting growth provides opportunities to advance your career as we successfully lead products and services from a small to midsize company in just a few years. Join our world‑class team and culture and contribute to our core mission which is enhancing our customer's experience.

Salary & Benefits

• Pay Rate: $19‑$24/hour based on experience/skills
• Start Date: Our next onboarding class is set to begin January 5, 2026
• Potential bonus: Performance‑based monthly bonus
• Supplemental pay: Referral bonus
• Flexibility: High performing associates can create their own work schedule on a weekly basis
• Hybrid Work Arrangement: Work from offices with breathtaking views when not working from home
• Dress: Comfortable casual work environment
• Other Languages: Spanish-speaking skills are valued and rewarded but not required

Benefits

• Retirement plan – 401(k) match
• Health insurance (medical, dental, prescription drug, vision) and savings/spending accounts
• Virtual office visits
• Employee Assistance and Wellness Programs
• Company‑provided life and disability insurance
• Supplemental insurance (life, critical illness, auto, pet, identity theft and legal services)
• Tuition reimbursement
• Paid Time Off (holidays, vacation flex and sick days)
• Vehicle discounts for loans or lease

Position Summary

Responsible for the collection and resolution of delinquent auto loan accounts. Utilizes telephone, automated dialer, and written correspondence in a fast‑paced goal‑oriented collections department. Provides customer service regarding collection issues and available collection programs. Accountable for reducing delinquency for assigned accounts.

Essential Job Duties and Responsibilities

• Confers with customers by telephone in an attempt to collect current and past‑due payments, determines the reason for delinquency, and updates customer information.
• Confirms account holder by following safeguards procedures on every call.
• Documents conversations and arrangements accurately in the collection system.
• Adheres to collection standards of conduct policy on all accounts including third parties.
• Treats all contacts in a courteous and professional manner.
• Reviews customers’ files and offers programs to qualified customers to minimize delinquency.
• Uses established procedures to make effective use of extensions and due dates to resolve delinquent accounts.
• Utilizes collection skip tools to locate accounts leading to resolution.
• Recommends accounts for repossession or legal action.
• Maintains delinquent rates at or below objectives.
• Meets daily and weekly production goals (calls and dollars collected).
• Compliance with all company policies and procedures.
• This position involves regular access to specified personal information of consumers, including, but not limited to, Social Security numbers and dates of birth.
• All other duties assigned.

Qualifications and Competencies

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Experience: Minimum 2 years of collection‑related experience.
• Education – requirements and/or certifications: High school diploma or GED.
• Must have reliable transportation and live within a commutable distance of Dallas, TX.

Preferred Qualifications

• Moderate computer knowledge of MS Excel and MS Word, including keyboard skills with minimum accuracy requirements.
• Ability to recognize problems, resolve or upscale as needed, including using a variety of talk‑offs to convince the customer to make a payment.
• Speak and listen effectively to customers via phone, and tolerate stressful interactions with customers.
• Multi‑task in a high‑energy standard office and/or home environment.
• Knowledge of and compliance with the Fair Debt Collection Practices Act, local, state, and federal collection laws.

Physical Requirements

Sitting for long periods of time, standing, walking, close vision for computer work, speaking, hearing, lifting and/or moving up to 10 lbs. Reasonable accommodation will be reviewed upon request.

Stellantis Financial Services, Inc (SFS) is an equal opportunity employer and is committed to providing its employees an environment that is free of harassment, discrimination, and intimidation. It is the policy of SFS to comply with all applicable employment laws and regulations and to provide equal opportunity for all qualified persons and to not discriminate against any employee or applicant for employment because of race, color, religion, sex, age, national origin, disability, pregnancy, sexual orientation, veteran status, gender identity or expression, change of sex, and/or transgender status or any protected status. Candidates must possess authorization to work in the United States. This policy applies to recruitment and placement, promotion, training, transfer, retention, rate of pay and all other terms and conditions of employment. Employment and promotion decisions will be based solely on merit, ability, achievement, experience, conduct and other legitimate business reasons.