Collection Officer

mercyagedcare; Richmond (VA); Hybrid; USD 49,000 - 63,000; Full time

Job summary

Mercy Health seeks a Collection Officer for the North Richmond Office with hybrid working options. You will manage timely collection of outstanding debt across multiple systems and sites, while ensuring compliance with funding models, privacy rules, and regulatory requirements to support revenue integrity and high-quality patient service.

Join a purpose-driven organisation with 10,000 dedicated staff. The role reports to the Billing & Receivables Manager, Health Services, and requires hospital

Qualifications

• 2+ years in a Collection Officer role within the hospital sector.
• Experience with iPM billing is highly desirable.
• High attention to detail and accuracy in work.
• Strong written and verbal communication skills.
• Understanding of privacy and collection guidelines.
• Customer service focus and commitment to quality.

Responsibilities

• Timely collection of outstanding debt across multiple systems and sites.
• Assist in ensuring compliance with funding models and regulatory requirements while supporting revenue integrity.

Skills

2+ years hospital collections

Attention to detail

Interpersonal communication

Privacy & compliance

Customer service

Tools

Microsoft Excel

Job description

Employment Type:Full-time, permanent

Hours:38 hrs per week, 7.6hrs per day, Mon-Fri

Location:North Richmond Office with Hybrid working available

Upload with Application:Resume & cover letter

Where there's life, there's Mercy.

Where there's care, there's You.

Through the battles and the breakthroughs,we'rethere. Where will you be?

For over a century, our incredible teams have provided care for people at every stage of life. Across our aged care homes,hospitalsand research facilities, and acrossnumerouscities and towns,we'reon a journey to keep growing our impact for the next hundred years.

As a for-purpose organisation with over 10,000 dedicated, compassionate people, we continue to offer more services and deeper care than ever before. With Mercy,you'llhave the chance to make an impact and gain experiencethat'shard to find elsewhere.

At Mercy Health,it'sall about taking what we have and making it better.

To do that, we need you.

Join us atMercy Health, andhelp our teams deliver even greater outcomes.

About the opportunity

TheGroup Billing and Receivables functionis a centralised Support Servicethat undertakesbilling andreceivableactivities across Mercy Health andcomprisesmultiple teams that support the Health Service and Health Ageing business streams.

Reporting to the Billing & Receivables Manager, Health Services, theCollectionOfficer is responsible fortimelycollection ofoutstanding debtors across multiple systems and sites in accordancewithAustralianhealthcare funding models. This role ensures compliance with Medicare, private health insurance, and regulatory requirements while supporting revenue integrity and delivering high-quality service to patients and stakeholders.

The role will also develop an understanding and oversight of all Collections functions performed by theGroupBillings and Receivables Team whilst providingguidance,supportand educationto otherteam members.As a centralised role, engagement will be via a common law contract rather than a Victorian health EBA.

Whatyou’llbring

It takes a special kind of person to work in healthcare or community services. If you are genuinely interested in helping others, thenyou’llfind you can build something here and find your place in a team of 10,000 hearts.

To thrive in this role, you will have:

• 2+ yearsofexperienceandknowledge ofperforming a similar Collectionofficerrole within the hospital sector.
• Experience with iPM billing is highly desirable
• A high attention to detail and commitment toaccurateworking.
• Well-developed interpersonal,writtenand verbal communication skills.
• Strictly understand privacyandcollection guidelines and compliance requirements.
• A strong customer service focus and a commitment to a culture of excellence and quality.
• Proficiency across the Microsoft suite of products to include Excel.

Please contact us if you would like to find out more or communicate any requirements to ensure we provide you with a fair andequitableinterview and selection process.

Ready to help us shape the future of healthcare?

Join us and make a meaningful difference in people’s lives - and your career.

We acknowledge the WurundjeriWoi-wurrung peoples, traditional Custodians of the Land in which our Head Office is based, on traditional lands of the Kulin Nation and recognise their deep connections to the land, sea, and culture.

We extend this acknowledgment to the many Traditional Lands that weoperateacross Australia and pay our respects to Elders past and present.

The team at Mercy Health is as wonderfully diverse as the patients, residents,clientsand communities we support.We'reproud to be recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA). Mercy Health strongly encourages applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, sexualities, genders,abilitiesand cultural backgrounds.