Collection Agent - Full Remote (Greece)

Employers from Greece; United States; Remote; USD 29,000 - 43,000; Full time

Benefits offered by this job

Competitive compensation, meal Vouch./

monthly bonus programs

Cutting-edge IT equipment

Private health insurance

Career and talent development tools

Mentoring, coaching, annual learning

Employee referral bonus

Job summary

Quant Master Servicer S.A. in Greece is seeking a Collection Agent to mitigate risks by pursuing overdue payments and reducing exposure to bad debt. This 100% remote role provides training, guidance, and tools to succeed, with a focus on debtor communication, repayment plans, and policy compliance.

If you enjoy communication and problem solving, this role offers growth in a dynamic financial services environment and exposure to Greece’s NPL market.

Qualifications

• Proven experience in collections or banking is an asset.
• Strong communication and negotiation skills are essential.
• Ability to work remotely and manage tasks independently.
• Good command of English, both written and spoken.
• Bachelor's degree considered an asset.

Responsibilities

• High-quality inbound/outbound communication with bank debtors.
• Identify customer needs and payment ability.
• Agree on repayment plans in accordance with policy.
• Ensure compliance with regulatory requirements and anti-bribery policy.

Skills

Negotiation

Communication

English proficiency

Education

Bachelor's degree preferred

Tools

CRM/IT tools

Job description

at Quant Master Servicer S.A.

Quant Greece is a Fitch-rated, independent domestic NPL servicer managing c.€10bn across all asset classes, offering coherent E2E debt management solutions to financial constituents and institutional investors in Greece.

Do you live outside Attica? Are you ready to make an impact in the finance industry? As a Collection Agent you will play a vital role in mitigating risks by actively pursuing overdue payments, and thereby reducing the company's exposure to bad debt.

Whether you have prior experience or are just starting your career, we provide full training, guidance, and the tools you need to succeed. If you enjoy communicating and helping clients find solutions, this role is for you.

A day in the life of a Collection Agent will include:

• High-quality inbound/outbound communication with bank debtors;
• Identification of customer’s needs and payment ability;
• Agreement on a repayment plan of customer's debt, in accordance with the corresponding policy;
• Ensuring that all activities and duties are carried out in full compliance with regulatory requirements and supporting the continued implementation of the Group Anti-Bribery and Corruption Policy.

Requirements

• Permanent residence outside Attica;
• Proven professional experience in a similar position in the banking sector or in Financial Servicer will be considered an asset;
• Strong communication and negotiation skills;
• Results orientation, accountability and self-drive to deliver a consistently strong performance;
• Comfortable working in a challenging environment and on deadlines;
• Ability to work independently and effectively in a remote environment;
• Good command of English;
• Bachelor’s degree will be considered an asset;
• Efficient computer skills and the ability to multitask.

Benefits

Your Life @ Quant

This is a 100% remote position, designed for professionals based across Greece (outside Attica).

As a #Qmember, you will live out every day in a truly human-centred culture, based on mutual respect, trust, and cooperation. Your performance and commitment to our shared goals will be recognized, and there will be great opportunities to ensure your career growth.

Find out more about #LifeatQuant qualco.group/life_at_qualco_group

Your benefits

Join the #Qteam and enjoy:

• Competitive compensation, Meal vouchers, and monthly bonus programs.
• Cutting-edge IT equipment.
• Private health insurance.
• Career and talent development tools.
• Mentoring, coaching, personalized annual learning, and development plan.
• Employee referral bonus.

At QUANT, we value diversity and inclusivity. Your race, gender identity and expression, age ethnicity, or disability make no difference in Quant. We want to attract, grow and retain the best people based only on their ability and behavior.

Disclaimer: QQuant collects and processes personal data in accordance with the EU General Data Protection Regulation (GDPR). We are bound to use the information provided within your job application for recruitment purposes only and not to share these with any third parties. For more details on the processing of your personal data during the Recruitment procedure, please be informed in Recruitment Notice, before the submission of your application.