Colleague Consultant - AR

SIG (Strata Information Group); San Diego (CA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health, Vision, Dental & LifeInsurance

Short & Long Term Disability

Paid Parental Leave

3 Weeks Vacation, Sick Leave & Paid H

401(K) with a 5% Employer Contribution

Pet Insurance

Job summary

SIG is seeking an experienced Ellucian Colleague Student Accounts Receivable Consultant to join our higher‑education technology team in San Diego, CA. You will lead implementation, troubleshooting, and process improvements for the Colleague module.

The ideal candidate has 5+ years of direct Colleague SAR experience at a college or university, strong communication skills, and the ability to train and guide client staff across billing, payments, refunds, and collections.

Qualifications

• Five+ years direct experience with the Colleague Student Accounts Receivable module at a college or university.
• Experience implementing the Colleague SAR module and guiding clients through billing, payments, refunds, and collections.
• Ability to troubleshoot both technical and functional issues within the Colleague module.
• Strong oral and written communication skills with a customer-service mindset.
• Experience developing reports to support student accounts (aging, billing summaries, reconciliations).

Responsibilities

• Provide Colleague implementation support including training, functional consulting, and technical support at client sites.
• Analyze student billing processes and optimize tools for efficiency and compliance.
• Collaborate with student accounts and financial aid staff to capture requirements and deliver aligned solutions.
• Stay current on Ellucian Colleague practices and student accounts technology.
• Propose and implement continuous improvements to maximize Colleague SAR utilization.
• Coordinate with internal teams and external stakeholders to deliver projects on schedule.

Skills

Colleague SAR experience

Colleague implementation

Troubleshooting

Client communication

Report development

Travel up to 25%

Training & coaching

Tools

Ellucian Colleague

Job description

Strata Information Group (SIG) is a trusted leader in higher‑education technology consulting, supporting colleges and universities with ERP/SIS modernization, digital transformation, CRM, cybersecurity, and strategic advisory services. As a long‑standing and deeply embedded partner within the higher‑education sector, SIG brings together technical depth, operational insight, and a culture rooted in integrity, collaboration, and exceptional client service. Our heritage is built on hands‑on expertise, genuine relationships, and a commitment to delivering value with humility and excellence—values that continue to define us as we scale.

Position Summary & Responsibilities:

SIG is currently seeking experienced professionals for full-time Ellucian Colleague Student Accounts Receivable Consultant opportunities. This role is ideal for seasoned professionals with a background in college or university student accounts, specifically as a Director, Assistant Director, Bursar, or consultant. The consultant will work directly with the Ellucian Colleague Student Accounts Receivable module, providing expertise in implementation, troubleshooting, and process improvement.

• Provide Colleague implementation support such as training, functional consulting, and technical support at client sites.
• Analyze current business processes related to student billing, payments, refunds, and collections. Make suggestions to utilize various technological tools to improve efficiency and compliance.
• Work closely with stakeholders, including student accounts and financial aid personnel, to understand their requirements, challenges, and objectives. Collaborate on solutions that align with institutional policies and regulations.
• Stay current on industry best practices and advancements in Ellucian Colleague and student account technology.
• Propose and implement continuous improvements to optimize the utilization of the Colleague Student Accounts Receivable module.
• Coordinate with internal teams and external stakeholders to ensure successful project delivery within defined timelines.

Required Qualifications

• Five or more years working directly with the Colleague Student Accounts Receivable module at a college or university.
• Experience implementing the Colleague Student Accounts Receivable module.
• Demonstrated expertise using Colleague to streamline student billing, payment processing, refund disbursement, and collections.
• Ability to troubleshoot technical and functional issues within the Colleague Student Accounts module.
• Exceptional oral and written communication skills and a proven customer service approach.
• Highly self-directed with solid problem-solving expertise.
• Experience developing reports to support student accounts, including aging reports, billing summaries, and payment reconciliations.
• Ability to communicate user requirements to the technical support team.
• Knowledge of how Colleague is used in a variety of institutional types.
• Up to 25% travel required

Pay and Benefits

• The salary range is $90,000 -$120,000
• Health, Vision, Dental & Life Insurance
• Short & Long Term Disability
• Paid Parental Leave
• 3 Weeks Vacation, Sick Leave & Paid Holidays
• 401(K) with a 5% Employer Contribution
• Pet Insurance

The listed salary range for this position is indicative and subject to adjustment based on the candidate's unique skills and location. Final compensation will be determined through mutual agreement between the successful candidate and SIG.

SIG is an Equal Employment Opportunity employer

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