Collateral Processor Senior - Retail Bank Operations

PNC Financial Services Group, Inc.; United States; On-site; USD 38,000 - 75,000; Full time

Benefits offered by this job

Medical/prescription coverage

Dental and vision options

401(k) with company match

Pension and stock purchase plans

Paid holidays and vacation

Job summary

PNC Financial Services Group, Inc. is seeking a Senior Collateral Processor to support Retail Bank Operations with in-office work across Pittsburgh, Cleveland, or Miamisburg locations.

The role emphasizes processing collateral actions, reviewing records, and coordinating with partners to ensure accurate, complete transactions. Ideal candidates have an Associates degree with 3+ years of related experience, strong attention to detail, and clear communication.

Qualifications

• Requires Associates degree and related experience or product knowledge.
• Strong attention to detail and ability to follow procedures.
• Ability to communicate clearly with internal/external partners.

Responsibilities

• Review title binders for unreleased liens.
• Verify public records online.
• Process collateral actions including perfections, continuations and releases.
• Coordinate with internal/external partners to route documents to complete transactions.
• Provide responses to inquiries and help train new team members.

Skills

Attention to detail

Effective communications

Multi-priority management

Business knowledge

Documentation

Education

Associates

Job description

Position Overview

The scope of Retail Bank Operations is impressively broad and encompasses a wide range of critical functions. These include managing the cash needs for our branch and ATM networks, printing and mailing important bank documents, and handling both inbound and outbound collections for home lending, automobile, and card services. Additionally, Retail Bank Operations focuses on loan mitigation and investor operations, developing process improvement and automation opportunities, overseeing the daily processing of cash and check deposits, bill payments, and executes strategic quality management functions. At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued, and have an opportunity to contribute to the company’s success. As a Collateral Processor Sr within PNC's Retail Bank Operations organization, you will be based in Pittsburgh, PA, Cleveland, OH, or Miamisburg, OH. Schedule: Monday - Friday 7:00am -4:00pm EST. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance.

• Review title binders to determine if there is an outstanding unreleased lien
• Verify public records through county websites and offices
• Release / terminate Uniform Commercial Code (UCC)
• Calculate formulas for determination of monetary amount of release for investment lines of credit
• Ability to read and understand legal descriptions and exhibits on mortgages/deed of trust
• Ensure state and county requirements are met for release of mortgage
• Must be able to prioritize requests and escalations
• Clear communication with requestors through email and phone services
• Protect the banks interest in collateral

Job Description

Utilizing standard procedures, executes complex or escalated collateral processing activities. May have specific responsibility for specialized product or functional area.

• Processes collateral activities, including perfections, continuations and releases, in accordance with established policies, procedures and regulations.
• Partners with internal and/or external business partners to route communications, documents or other action items to complete transactions.
• Identifies and may resolve exceptions and escalates appropriately.
• May interact with customers.
• Ensures the appropriate materials and documentation are available to complete transactions.
• Supports training of new team members.
• Provides responses and documentation to inquiries and ad hoc requests.
• Completes research.
• Provides feedback on workflow and work received.
• Reviews transactions and related documents.
• Verifies work processes to ensure completeness, accuracy and conformance to established service levels and applicable policies and procedures.

PNC Employee Expectations

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

For nearly 160 years, PNC has strived to make a meaningful impact for our employees, customers, communities, and shareholders. We believe our success and positive reputation are built on open and honest dialogue, an unwavering focus on smart risk management, relationship-based customer service and community investments. Our inclusive workplace allows our employees to be heard, valued, and developed to do their best work. Being a great place to work means we are making a lasting difference for everyone we serve. PNC’s total rewards package includes things like time off, benefits, learning and career development, wellness programs, recognition and much more.

Preferred Skills

• Business Administration
• Corporate Finance
• Documentations
• Economic Policy
• Investment Management
• Legal Operations
• Real Estate
• Trading Strategies

Competencies

• Accuracy and Attention to Detail
• Decision Making and Critical Thinking
• Effective Communications
• Flexibility and Adaptability
• Managing Multiple Priorities
• Operational Functions
• Problem Management Process
• Products and Services
• Standard Operating Procedures

Work Experience

Roles at this level typically require an Associates or equivalent degree as well as related experience or product knowledge to accomplish primary duties. Typically requires 3+ years experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Education

Associates

Certifications

No Required Certification(s)

Licenses

No Required License(s)

Language Assessments

No Required or Preferred Language Assessments

Pay Transparency

Base Salary: $37,500.00 – $75,000.00 Salaries may vary based on geographic location, market data and on individual skills, experience, and education.

Benefits

• medical/prescription drug coverage (with a Health Savings Account feature)
• dental and vision options
• employee and spouse/child life insurance
• short and long-term disability protection
• 401(k) with PNC match, pension and stock purchase plans
• dependent care reimbursement account
• back-up child/elder care
• adoption, surrogacy, and doula reimbursement
• educational assistance, including select programs fully paid
• a robust wellness program with financial incentives
• maternity and/or parental leave
• up to 11 paid holidays each year
• 9 occasional absence days each year, unless otherwise required by law
• between 15 to 25 vacation days each year, depending on career level
• years of service

To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at [e-mail]. Please include "accommodation request" in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.