Collateral Management Specialist I

MidSouth Community Federal Credit Union; Macon (GA); On-site; USD 29,000 - 36,000; Full time

Job summary

MidSouth Community Federal Credit Union in Macon, GA, is seeking a Collateral Management Specialist (non-exempt, grade 8) to process DMV paperwork on consumer loans with collateral and ensure title perfection.

The role supports the Collections Department at the Mercer branch, handles insurance coverage records, may back up a Member Solutions Specialist, and requires 1–3 years of related experience and a high school diploma. Salary starts at $20.81–$26.00 per hour.

Qualifications

• 1–3 years of similar or related experience.
• High school diploma or GED.
• Strong interpersonal skills with confidential and discreet communication.

Responsibilities

• Process DMV paperwork on collateral loans and ensure title perfection.
• Maintain insurance coverage information and assist with delinquent accounts.
• Serve as backup Member Solutions Specialist to contact delinquent accounts and bring current.

Skills

Attention to detail

Empathy / Customer service

Adaptability

Professionalism

Time management

Education

High school diploma or GED

Job description

MidSouth Community Federal Credit Union is seeking to hire a talented individual who is driven by the desire to serve others in our Member Solutions Department.

Who Are We?

As the oldest locally-owned financial institution in Middle Georgia, MidSouth Community Federal Credit Union focuses on its members each day -- both external and internal. All team members recognize the importance of Helping People Afford Life and it is at the heart of what we do.

A Day In the Life as a Collateral Management Specialist

The primary role of a Collateral Management Specialist (non-exempt, grade 8) at MidSouth Community FCU is to process DMV paperwork on consumer loans with collateral, ensuring perfection of title on new loans, release of title on paid off loans, and servicing of requested changes on existing loans.

The Collections Department is a small team directly led by the Member Solutions Manager and housed at our Mercer branch in Macon, GA. This department is a busy environment that contacts delinquent accounts by phone and mail, then takes the appropriate action to bring current. As a Collateral Management Specialist, you will maintain an accurate list of insurance coverage information on collateral loans or a list of credit union provided collateral protection coverage. Additionally, you will serve as a backup Member Solutions Specialist by contacting delinquent accounts by phone and mail and taking appropriate action to bring current.

What Are We Looking For?

If you have worked in a collections department or otherwise in a financial institution that requires a high level of accuracy and attention to detail, this position may be perfect for you! It's also important to be courteous, compassionate, and empathetic.

In an ever-changing world of banking, we are looking for someone who is adaptable to change and willing to see a task through from beginning to end. Additionally, we are looking for a person who is able to effectively balance priorities, while maintaining a level of high professionalism and courtesy to all members.

• Experience: One to three years of similar or related experience.
• Education: A high school diploma or GED
• Interpersonal Skills: Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.

How is the Work Schedule?

The Collateral Management Specialist position is a full-time role, working 40 hours weekly.

Starting Pay

$20.81 - $26.00/hour

Are You Ready to Join Our Team?

Our recruiting cycle includes reviewing all applications, conducting phone interviews, and conducting face-to-face interviews. Once we review your application and resume, you will be contacted by phone if you are selected to move forward in our hiring process.

We will reach out to every applicant once the position is filled to inform you of the status of the position.

Note: This position has been posted for both internal and external applicants - meaning that current employees are eligible for this opportunity as well. If this position is filled internally, all external applicants will be notified, stating that fact.

Additional Notes

This position description is not all inclusive. The person hired for this role will be required to perform other duties as deemed necessary.

All external employment offers are subject to the satisfactory completion of reference, credit, drug, alcohol, and background checks.

POSTED 09/10/2026