Real Estate Collateral Servicing Manager

State Employees' Credit Union; Wake Forest (NC); Hybrid; USD 100,000 - 130,000; Full time

Benefits offered by this job

Hybrid work option

Job summary

State Employees' Credit Union is seeking a Real Estate Collateral Servicing Manager to safeguard security interests and oversee all real estate collateral documentation. You will supervise complex processes, perform audits, and drive efficiency improvements across the department.

The role requires deep knowledge of mortgage servicing, strong leadership, and the ability to partner with branches and attorneys. Hybrid work options and a collaborative credit-union environment are offered.

Qualifications

• Bachelor’s degree in a related field is required; additional 5+ years of experience can substitute for a degree.
• 5+ years in Mortgage servicing, collateral management, or related areas.
• Strong analytical, change management, and training abilities.

Responsibilities

• Oversee mortgage collateral processes incl. deed of trust satisfactions and subordination for second mortgages.
• Audit collateral workflows to ensure compliance and accuracy of the collateral vault items.
• Lead, train, evaluate, and develop a high-performing team to meet daily demands.
• Collaborate with senior management on process improvements and automation initiatives.

Skills

Leadership

Mortgage Servicing

Analytics

Project Management

Communication

Education

Bachelor’s degree in Business, Finance, Real Estate, Accounting or related field

Tools

Black Knight/ICE

GIS knowledge

Job description

## Real Estate Collateral Servicing ManagerApplylocations: Operations-Wake Forest Roadtime type: Full timeposted on: Posted Todayjob requisition id: JR-15829**If you are motivated and believe in the credit union philosophy of "People Helping People," join our team!**Position Overview:The Real Estate Collateral Servicing Manager is responsible for safeguarding the Credit Union’s security interest by ensuring the maintenance, compliance, and processing of all real estate collateral documentation. The manager provides direct oversight and routine auditing for daily workflows that protect real estate collateral integrity, including mortgage deed of trust satisfactions, partial deed release processes, internal and external subordination document analysis, collateral jacket creation, and successor in interest validation.The Real Estate Collateral Servicing Manager is also responsible for evaluating department efficiencies, researching opportunities for automation, and collaborating with senior management to implement process improvement projects. Additionally, the role acts as a vital cross-functional anchor, maintaining a highly trained, motivated staff to meet daily demands, monitoring various projects, and serving as the advanced subject matter expert to assist members, branches, and third parties (such as attorneys and title companies) with complex collateral inquiries.**Essential Responsibilities:*** **(30%) Core Collateral Servicing & Compliance Management:** Manage and oversee critical mortgage collateral processes, including deed of trust satisfactions, internal and external subordinations for second mortgages, collateral jacket creation/maintenance, and successor in interest validation and compliance. Ensure strict compliance, security, and maintenance of the collateral vault and all associated real estate collateral documentation through routine audits. Prepare and review complex partial deed release requests with the VP of Mortgage Collateral and Loan Servicing Support, ensuring executed documents are processed efficiently and timely.* **(25%)** **Team Leadership, Training, & Performance Management:** Maintain a cohesive, highly trained, and motivated staff to meet daily departmental demands while promoting member satisfaction and retention. Complete formal employee evaluations, provide routine performance feedback, manage career path progression, recommend promotions, and track time and attendance. Oversee department training, monitor ongoing training needs, and assist with developing specialized training tools. Delegate management tasks to Specialists and maintain strict oversight of their execution.* **(20%) Process Optimization, Projects, & Strategy:** Continuously evaluate department efficiencies, research opportunities for process improvement or automation, and actively support changes geared toward growth. Participate alongside senior management in project preparation, documentation, implementation, tracking, and maintenance to achieve operational solutions. Maintain, update, and ensure the ongoing accuracy of department manuals and standard operating procedures.* **(15%) Member, Operational, Departmental Collaboration and Support**: Assist members, branches, internal operating departments, vendors, and third parties (such as attorneys and title companies) with complex questions regarding real estate collateral documentation and processes. Collaborate with Post Closing Services, Escrow, and Loan Account Servicing to perform collateral maintenance. Provide advanced-level knowledge and mortgage loan collateral support to support other operational areas and branches.* **(10%) Vendor and Third-Party Oversight:** Monitor third-party vendor performance and service level agreements (SLAs) to ensure performance aligns with the Credit Union’s standards and philosophy.**Required Education & Experience (Knowledge, Skills, & Abilities):*** Bachelor’s degree in Business, Finance, Real Estate, Accounting or related field. Additional 5 years of relevant experience can be considered in lieu of degree.* 5 years of experience in Mortgage or Loan Servicing, Collateral Management, GSE guidelines, and Project Management.* Must have expert knowledge of loan servicing procedures.* Strong analytical skills with the ability to perform root-cause analysis and implement corrective action plans.* Must have ability to lead change management, communication and training activities related to major organizational changes to ensure that impacted business units are prepared and can adopt the changes as they relate to new ways of working, technology adoptions, and process changes.**Preferred Education & Experience (Knowledge, Skills, & Abilities):*** Bachelor’s degree in Business, Finance, Real Estate, Accounting or related field. Additional 7 years of relevant experience can be considered in lieu of degree.* 7 years Mortgage/Loan Servicing Experience. Black Knight/ICE experience.* Minimum 1-year previous leadership experience.* Knowledge of GIS principles and concepts and the ability to read and interpret GIS model data and geospatial maps utilizing linear and/or coordinate referencing systems. Ability to analyze and assess the impact of easements, rights-of-way, and takings from project maps and infographics on real estate collateral.* Experience with, and knowledge of, lien recording requirements in states within the Credit Union’s lending footprint.* Knowledge of collateral documentation and storage requirements for all pledge pools including the Federal Home Loan Bank of Atlanta (FHLBA) and Federal Reserve Bank in Richmond (FRB).* Knowledge of Credit Union origination/underwriting procedures.**Job Environment & Physical Requirements:*** Office setting with hybrid possibility (based on performance)* Must be able to comprehend and carry out verbal and written instructions.* Must be able to comprehend phone calls.Must be able to lift 5 pounds.SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law.***Disclaimer****State Employees' Credit Union reserves the right to fill this role at a higher/lower level based on business need.*