Collateral and Post Closing Specialist

Servbank; Phoenix (AZ); On-site; USD 60,000 - 75,000; Full time

Job summary

Servbank seeks a Collateral Post Closing Specialist to manage mortgage collateral throughout the servicing lifecycle. You will handle collateral administration, lien releases, AOM, and MERS work while coordinating with clients, custodians, and attorneys to resolve discrepancies.

You will maintain records, assist with audits, and support cross-department collaboration to ensure timely and accurate collateral-related activities.

Qualifications

• High school diploma or GED required.
• Mortgage servicing or collateral documentation experience preferred.
• Familiarity with mortgage collateral, MERS, title and assignment, or lien release processes preferred.
• Proficiency with Microsoft Excel, Word, and Outlook.
• Strong written and verbal communication skills.
• Strong organizational skills and attention to detail.
• Ability to research and resolve complex loan-level documentation issues.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.
• Strong customer-service orientation when working with internal partners, clients, and third parties.

Responsibilities

• Maintain assigned queues, inboxes, reports, and exception inventories.
• Track deficiencies and document resolution activity.
• Assist with training and support of team members and third-party support staff as needed.
• Communicate recurring issues and exceptions to management.
• Partner across Default and other Servbank departments to resolve collateral, lien release, MERS, AOM, and chain-of-title issues.
• Other duties as assigned.

Skills

Written communication

Verbal communication

Organizational skills

Attention to detail

Time management

Education

High school diploma or GED

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Description

The Collateral Post Closing Specialist supports the management, movement, research, reconciliation, and resolution of mortgage collateral throughout the servicing lifecycle. The position performs functions across collateral administration, lien release and paid-in-full processing, and assists with MERS, Assignment of Mortgage (AOM), and chain-of-title activities.

The role works with internal business partners, subservicing clients, document custodians, attorneys, prior servicers and lenders, title and release vendors, and other third parties to obtain required documentation, resolve exceptions, maintain accurate records, and support timely completion of collateral-related activities.

All employees of Servbank are expected to provide quality customer service and maintain high ethical standards when serving our clients.

About Servbank

Founded in 1994, Servbank is a banking institution with local roots and national reach. We were built on a foundation of community-orientation, which ensures that no matter who we serve, we do so with the human touch that marks the gold standard of service. We work with individuals, businesses, and communities, so that whether you’re a student, a homeowner, a small business owner, or a community leader, we can help you fulfill your goals. Come create excellence with Servbank.

Collateral Administration

• Request original collateral from document custodians for loan modifications, CEMAs, foreclosures, repurchases, and other servicing needs.
• Track, reconcile, and maintain records of collateral received, released, and shipped.
• Review collateral packages and documentation for completeness and identify missing or deficient documentation.
• Research and resolve collateral inquiries and exceptions.
• Perform collateral reconciliations and applicable reporting.
• Coordinate the return of recorded modifications and trailing documents to clients and/or custodians.
• Communicate discrepancies and documentation needs to internal teams, clients, attorneys, prior servicers, and custodians.

Lien Release and Paid-in-Full Administration

• Support and oversee timely lien release processing in coordination with third-party release vendors.
• Review loan-level lien release exceptions and determine necessary curative actions.
• Perform chain-of-title research and assist with correction of identified deficiencies.
• Work with clients, prior lenders, custodians, and other parties to obtain documents required to complete releases.
• Coordinate the ordering and closeout of custodial files for paid-in-full loans.
• Prepare applicable GSE collateral release documentation and facilitate document release.
• Monitor vendor exceptions, questions, and corrections through completion.
• Assist with lien release audits, reporting, and corrective-action activities.
• Research and respond to lien release inquiries and escalations.

MERS, Assignment of Mortgage, and Chain of Title

• Assist with daily, weekly, and monthly MERS reporting and resolution of identified exceptions and warnings.
• Assist with validation of MIN-level transactions and MERS portfolio data.
• Support incoming and outgoing MERS transfers through applicable TOS/TOB processes.
• Perform loan-level research to identify and correct MERS data discrepancies.
• Assist with MERS reconciliations and internal and external audits.
• Support AOM requests related to Default, service transfer, and other business activities.
• Research chain-of-title issues and assignment exceptions.
• Coordinate with internal partners, clients, vendors, and other parties to obtain documentation or corrections necessary to resolve assignment and title issues.
• Assist with AOM-related research and processes involving assignments back into MERS and MIN reactivation when applicable.

Operational Support

• Maintain assigned queues, inboxes, reports, and exception inventories.
• Track deficiencies and document resolution activity.
• Assist with training and support of team members and third-party support staff as needed.
• Communicate recurring issues and exceptions to management.
• Partner across Default and other Servbank departments to resolve collateral, lien release, MERS, AOM, and chain-of-title issues.
• Other duties as assigned.

Requirements

• High school diploma or GED.
• Mortgage servicing or collateral documentation experience preferred.
• Familiarity with mortgage collateral, MERS, title and assignment, or lien release processes preferred.
• Proficiency with Microsoft Excel, Word, and Outlook.
• Strong written and verbal communication skills.
• Strong organizational skills and attention to detail.
• Ability to research and resolve complex loan-level documentation issues.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.
• Strong customer-service orientation when working with internal partners, clients, and third parties.

EEO Statement

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.