Collaboration Engineer-FT Days-ARMC

Adena Health System; Chillicothe (OH); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive compensation

Growth‑oriented culture

Community involvement

Job summary

Adena Health System in Chillicothe, OH seeks a Collaboration Engineer to support VoIP and Cisco collaboration environments. You will manage add/move/change/delete tasks and provide basic system administration for Cisco VoIP platforms.

The role requires 5–7 years of experience with Cisco Collaboration, CCNP/CCNA collaboration exposure, and strong customer-service skills. Growth opportunities and community impact are emphasized.

Qualifications

• Bachelor’s degree in computer technology or equivalent experience.
• Lean Six Sigma White Belt and ITIL certifications preferred.
• CCNP or equivalent certifications with CCS/CCNA collaboration exposure.

Responsibilities

• Provide basic VoIP network and Cisco collaboration support.
• Handle add/move/change/delete tasks for VoIP users/devices.
• Troubleshoot and document customer environments clearly.
• Engage with caregivers and technical teams to resolve issues.
• Participate in 24x7 on-call rotation and project work.

Education

Bachelor’s Degree in Computer Technology

Lean Six Sigma White Belt

ITIL Certification

Tools

Cisco VoIP

Cisco Route/Switch

Jabber

Job description

Collaboration Engineer – ARMC (DAY) FT

At Adena Health, professional roles shape the systems, strategy, and operational excellence that support patient care across Southern Ohio. These positions are a great fit for leaders and specialists who value purpose-driven work and community impact.

Job Description

Collaboration Engineer – ARMC (DAY) FT

At Adena Health, professional roles shape the systems, strategy, and operational excellence that support patient care across Southern Ohio. These positions are a great fit for leaders and specialists who value purpose-driven work and community impact.

Mission Statement:

“Called to serve our communities”.

Guiding Principle:

“Let all that you do be done in love”.

Vision:

To be the region's most trusted partner in healthcare.

Values:

Compassion, Excellence, Integrity, and Trust.

Position Highlights

Position:

• Salary: Based on YOE
• Work Life Balance: Full-Time | Day Shift
• Location/Department: Chillicothe

At Adena Health, professional roles shape the systems, strategy, and operational excellence that support patient care across Southern Ohio. These positions are a great fit for leaders and specialists who value purpose-driven work and community impact.

Why Adena?

• Community-centered decision making
• Leadership visibility and cross-functional collaboration
• Competitive compensation and benefits
• Growth-focused culture
• Opportunity to influence real healthcare outcomes

Does Adena offer growth opportunities?

Growth at Adena isn’t one-size-fits-all. It’s built through relationships, mentorship, and opportunity.

Caregivers are encouraged to explore career paths that fit their strengths and interests through:

• Emerging leader and leadership development programs
• Tuition assistance and education support
• Skill-building and lateral career opportunities
• Visibility with leaders who recognize potential early

What You’ll Do

Position Summary:

This position is responsible for supporting basic VoIP Network and Routing environments and providing basic system administration for Cisco VoIP environments. In addition to basic troubleshooting, this role is also responsible for add, move, change and delete activities for the VoIP and collaboration platforms.

Minimum Qualifications Required Educational Degree:

Bachelor’s Degree or 5yrs of equivalent experience Major/Area of Concentration: Computer Technology Preferred Education: Required Certifications, Credentials and Licenses: Preferred Certifications, Credentials and Licenses: CCNP or a combination of certifications, education and work experience Lean Six Sigma White Belt and/or ITIL certification Required Experience: 5-7 years’ work experience Preferred Experience: Cisco Collaboration support experience or CCNA Collaboration Experience with Cisco Collaboration Solutions, 3rd party integrations into Cisco Collaboration systems, Cisco Route/Switch, end user applications (CAD/CSD/ Finesse/CUIC, Jabber, etc.)

Strong Customer Service skills are required.

• Clearly and consistently communicates with caregivers and technical teams about the status and progress on issues.
• Generates & implements clear and consistent documentation of customer environments.
• Interacts directly with customers via phone, ticketing and in person.
• Applies analytical skills and technical knowledge to solve technology problems of moderate to high complexity.
• Uses knowledge of technology, products and services to troubleshoot and maintain networking solutions of all sizes
• Invests time in continued education to learn new technologies.
• Good verbal communication skills, strong work ethic, and a positive attitude.
• Strong desire to learn and grow in a dynamic, fast paced and collaborative work environment.
• Basic operation system, virtualization and networking knowledge.

Job Specific Essential Functions

• Will act as a technical support resource for assigned issues and work closely with the technical teams to resolve problems.
• Performs analysis and diagnosis of system problems.
• Monitors and maintains customer collaboration and networking systems to provide a reliable, consistent and enjoyable user experience.
• Provides advanced level technical support for numerous technologies to customers.
• Effectively utilizes lab setups to recreate and solve problems
• Maintains and optimizes collaboration system configurations Performs adds, moves, changes and deletes related to Cisco VoIP user and/or device administration
• Participates in on-call 24x7 on-call rotation with support team Leads small to medium sized projects and provides stakeholders with status reports regarding project assignments.
• Demonstrates knowledge of and supports hospital and IT mission, vision, value and promise statements, policies and procedures, operating instructions, confidentiality standards and code of ethical behavior

Why Caregivers Stay?

• Reliable compensation
• Strong healthcare coverage options
• 3.5% retirement match with automatic annual increase
• PTO that grows with tenure
• Visible leadership impact within a regional health system

Adena Health System is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, or status as a qualified individual with disability or any other protected class