Coldwater Service Center Facilitator

Family Farm and Home; Coldwater (MI); On-site; USD 42,000 - 64,000; Full time

Job summary

Family Farm and Home seeks a Service Center Facilitator in Michigan to lead a team, drive sales, and manage service-center operations. You will supervise associates, handle staffing decisions, ensure strong customer service, and maintain inventory control while meeting budget goals.

The role requires hands-on leadership, the ability to analyze data, and flexibility to work weekends and holidays as needed. Strong communication and problem-solving skills are essential.

Qualifications

• Experience in Small Engine Repair, Powersports Repair, or Automotive Diagnostics and Repair.

Responsibilities

• Promote Family Farm and Home mission statement and family values.
• Promote an aggressive sales culture with a focus on superior customer service.
• Hire, coach, counsel, discipline and manage team performance to meet goals.
• Maintain professionalism and positive service center morale.
• Manage service center operations through scheduling and supervision of staff.
• Handle onboarding and exiting of repairs and customer billings.

Skills

Small Engine Repair

Powersports Repair

Automotive Diagnostics

Job description

The Service Center Facilitator must exemplify the company’s culture by consistently supporting and strengthening the basic philosophies of the company. Service Center Facilitator’s require strong leadership skills with the ability to motivate and supervise team members. They will have expertise in company culture, merchandising, shrink control and operational aspects of the service center. A successful Service Center Facilitator will be knowledgeable of the local market, customer base, seasonal opportunities, competitors and other specifics of the local market that may influence the business. The Service Center Facilitator is a role model, a leader, problem-solver, and strategic thinker, who is required to manage her/his time to achieve budgeted goals. Our Service Center Facilitators drive sales and profits through merchandising, inventory management, expense control, human resource management and controlling operating costs.

Essential Duties and Responsibilities, Include but are not limited to:

• A. Promote Family Farm and Home mission statement and family values.
• B. Promote an aggressive sales culture with an intense focus on superior customer service.
• C. Responsible for maintaining a highly motivated team by hiring, coaching, counseling, disciplining and firing of team members; planning, monitoring, and evaluating job results.
• D. Maintains professionalism and positive service center morale.
• E. Responsible for execution and performance of all service center responsibilities through his/her key associates and/or his or her own actions.
• F. Completes service center operational requirements by scheduling and assigning team members; following up on work results.
• G. Provides feedback to the office, i.e., service center director and all other company officials.
• H. Full profit and loss accountability for individual service center location.
• I. Achieves financial objectives by assisting in the preparation of an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
• J. Controlling of service center service log
• K. Onboarding and exiting of all repairs
• L. Customer billings, warranty claims and monthly expenditures
• M. Ordering and inventory control of all parts
• N. Managing of drivers and routes
• O. Interaction with vendors on recalls, product needs and warranty
• P. Identifies current and future customer requirements by establishing rapport with potential and actual customers.
• Q. Responsible for managing and protecting all inventory and company assets in accordance with company policy against theft and damage.
• R. Protects employees and customers and maintains the stability and reputation of the service center by complying with legal requirements and providing a safe and clean environment.
• S. Helps determine marketing strategy changes by reviewing operating and financial statements and departmental sales records.
• T. Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks.
• U. Maintains consistent operations by initiating, coordinating, and enforcing, operational and personnel policies and procedures.
• V. All other duties as assigned by supervisor or company official.

Service Center Facilitator Requirements:

A successful Service Center Facilitator must demonstrate excellent leadership and problem solving skills. They will be able to manage with limited supervision. Service Center Facilitator need to have good oral/written communication skills in order to effectively interact with customers, vendors and other associates. It is necessary they be comfortable in the hiring and firing of team members. A successful Service Center Facilitator needs to understand aggressive customer service and be team-oriented. They will have good management and organizational skills. Additionally, it is necessary they understand and interpret data presented in statistical or numerical form and be able to use it effectively in assessing and coordinating the merchandise and operational aspects of the store operations. They need to be detail oriented and able to handle multiple tasks in a fast paced environment. Service Center Facilitator must be able to stand for extended periods of time. They are required to be able to move and handle boxes of merchandise and fixtures throughout the service center. They must be able to climb up and down ladders, reach, bend, twist, kneel, and lift up to 50 lbs. Finally, they will be able to work a flexible schedule including weekends, evenings, and holidays.

REQUIRED EXPERIENCE:

Candidates must have previous hands-on experience in one or more of the following areas: Small Engine Repair, Powersports Repair, or Automotive Diagnostics and Repair.