Coldline Team Member

Freddy-S-Frozen-Custard-; Batesville (AR); On-site; USD 17,000 - 22,000; Full time

Job summary

Freddy's Frozen Custard team members greet guests, take orders, handle transactions, and maintain a clean dining area. They balance the register and ensure product quality and safety throughout each shift. Responsibilities include drive-thru orders, cash handling, and front-of-house duties with a cheerful, guest-focused approach.

The role emphasizes hospitality, accuracy in payments, and teamwork to deliver Freddy's standard of service in a fast-paced environment.

Qualifications

• Strong guest service orientation and communication skills.
• Reliable and punctual with a positive attitude.
• Attention to hygiene, food safety and quality standards.
• Proactive and able to take initiative in a fast-paced environment.
• Works well in a team and supports coworkers.

Responsibilities

• Greet guests and take orders accurately, including drive-thru.
• Handle payments and provide correct change to customers.
• Manage the cash register and process card and cash transactions.
• Ensure cash balancing at end of shift.
• Prepare custard items following sanitary procedures and timing.

Skills

Guest Service

Dependability

Attention to Detail

Initiative

Teamwork

Tools

Cash Register

Custard Machine

Job description

Coldline team members participate together to greet guests, take orders and prepare custard items while attending to the dining room and upholding Freddy's standards of hospitality, quality and cleanliness.

All Freddy's employees are responsible for treating guests with the highest level of respect and communicating with them in an energetic, friendly and cheerful manner.

An individual in this role will have the following responsibilities:

• Welcome guests and take orders correctly, including drive-thru
• Receive payments and present change to customers
• Manage the register, including all credit card and cash operations
• Ensure a balance of the register at the end of the shift or working period
• Prepare custard items as directed in a sanitary and timely manner
• Assume responsibility for quality of the products that is served
• Engage with guests and seek feedback
• Maintain cleanliness of dining room
• Follow proper washing, sanitation, hygiene and safety procedures
• Assemble and disassemble equipment
• Perform other related duties as assigned by the manager

To perform the job successfully, an individual should demonstrate the following competencies:

• Guest Service
• Dependability
• Attention to Detail
• Initiative
• Teamwork

To perform the physical requirements of this position, an individual should be able to:

• Walk, bend, climb, reach, kneel, push, pull and lift up to 25 pounds
• Operate cash register, custard machine and other front of the house equipment
• Stand for long periods of time
• Hear and respond appropriately to guests