Coffeehouse Team Member

Landed; Clearwater (FL); On-site; USD 21,000 - 26,000; Full time

Job summary

Caribou Coffee in Clearwater, FL is hiring a Coffeehouse Team Member to deliver exceptional guest service and craft hand-made beverages. You’ll immerse guests in the Caribou experience, uphold our purpose, and contribute to a welcoming, high-energy store culture.

Responsibilities include greeting guests, taking orders, operating the cash drawer, preparing beverages to standard, maintaining cleanliness, and collaborating with teammates to ensure smooth service during busy shifts.

Qualifications

• Ability to work mornings and afternoons.
• Must be at least 18 years old.

Responsibilities

• Deliver excellent guest service and build relationships with guests.
• Hand-craft beverages to Caribou standards and serve food offerings as needed.
• Take guest orders, operate cash drawer, and follow cash handling policies.
• Maintain store cleanliness and organization; support team with multiple priorities.

Skills

Guest service

Cash handling

Team player

Active listening

Tools

POS system

Job description

Pay Rate

$15-$19/hr (rate includes tips)

Details

At Caribou Coffee we create day-making experiences that spark a chain reaction of GOOD! This is our purpose. Our team brings this to life by focusing on what’s really important around here – TEAM, GUEST, QUALITY! It’s that simple. If you’re ready to work somewhere you can be yourself while making an impact on your community, creating life-long relationships, and serving the best coffee around, join our team! Apply today and be part of the ‘Bou Crew!

Position Overview

The Coffeehouse Team Member is the core of the Caribou experience and delighting our guests. They are responsible for creating day making experiences through delivering unparalleled guest service, bringing the Purpose and Values of Caribou to life in every interaction, and making world-class hand-crafted beverages.

DOING – What you bring

• Provides incredible Guest Service through:
  • Developing personal ongoing relationships with guests
  • Practicing active listening and connection
  • Anticipating guest needs and proactively solving guest opportunities by demonstrating product knowledge and hospitality
  • Makes enthusiastic and knowledgeable recommendations to delight guests
  • Creating day making experiences that spark a chain reaction of GOOD
• Hand-crafts beverages to order per Caribou standard operating procedures
• Heats, prepares, and serves Caribou food offerings to Caribou standard operating procedures
• Floats between barista and guest service, and willingly fulfills all team member roles and responsibilities
• Takes guest orders & manages cash drawer and follows all cash handling policies and procedures
• Maintains the look and feel of a well-run store by following cleanliness, sanitization and organization standards
• Actively thinks and acts upon what the team and guest will need in the future
• Differentiates between problems that can be solved directly and when to ask for leader support
• Understands that the team is managing multiple priorities and willingly takes direction from leaders

BEING – How you show up

• Brings the Core Values to life in all that you do: Support One Another, Make Fun Happen, Be Yourself, Take Ownership, Serve With Love.
• Brings joy to the opportunity to interact with others and make fun happen
• Embraces the opportunity to be helpful to others – both to team members and guests
• Has a learner’s mentality and has a desire to get better and do things correctly and effectively
• Shows up in every situation looking to do the right thing, serve with love and make the biggest difference
• Takes ownership for and is eager to make a positive impact on others
• Shows up ready and willing to be a reliable team player and support one another
• Is resilient under pressure and is willing to ask for help

Required Qualifications

• Ability to work mornings, and afternoons is critical
• Must be at least 18 years of age.

Preferred Qualifications

• Restaurant, retail or guest service experience.
• Previous barista experience.

Physical Requirements

The physical demands for this position are seeing, hearing, speaking, reaching, lifting up to 50 pounds, sitting, standing, for 4 to 8 hours, bending, and moving intermittently during working hours. These physical demands must be accomplished with or without reasonable accommodations.

The duties of this position may change from time to time. Caribou Coffee reserves the right to add or delete duties and responsibilities at the discretion of its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.

The physical demands for this position are seeing, hearing, speaking, reaching, lifting up to 50 pounds, sitting, standing up to 8+ hours, bending, and moving intermittently during working hours. These physical demands may be accomplished with or without reasonable accommodations.

The duties of this position may change from time to time. Caribou Coffee reserves the right to add or delete duties and responsibilities at the discretion of the company or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.