Coffeehouse Shift Supervisor: Lead Craft & Customer Care

Starbucks Corp.; Arlington Heights (IL); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with employer match

Tuition coverage through Starbucks CAE

Job summary

Starbucks Coffee Company is seeking a shift supervisor to lead with craft and heart to make the store a welcoming space for the community. You will model service excellence and support partners as they prepare quality beverages and food to standard recipes.

You will direct the work of others, coach teammates, and ensure cash handling, safety, and security while maintaining regular attendance and punctuality. The role requires flexibility with early mornings, evenings, weekends, and holidays.

Qualifications

• Six months of customer-facing experience.
• Experience delegating tasks to two or more employees.
• Prepare beverages and food to standard recipes.

Responsibilities

• Lead with craft and heart to make the store welcoming for the community.
• Oversee quality beverages and food to standard recipes; ensure accuracy and consistency.
• Maintain store safety and security and manage cash handling and policies.

Skills

Direct the work

Learn quickly

Oral communication

Retail knowledge

Interpersonal skills

Teamwork

Relationship building

Job description

Starbucks Coffee Company is seeking a shift supervisor to lead with craft and heart to make the store a welcoming space for the community. You will model service excellence and support partners as they prepare quality beverages and food to standard recipes.

You will direct the work of others, coach teammates, and ensure cash handling, safety, and security while maintaining regular attendance and punctuality. The role requires flexibility with early mornings, evenings, weekends, and holidays.