Coffeehouse Shift Lead - Craft, Coach & Connect

Starbucks Corp.; West Hartford (CT); On-site; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

Tuition coverage

401(k) with employer match

Paid parental leave

Job summary

Starbucks Corp. in West Hartford is seeking a shift supervisor to lead with craft and heart, ensuring a welcoming space for the community. You will supervise team members, coach performance, and uphold standards for beverages, food, safety, and cash handling.

Flexibility is required to work mornings, evenings, weekends and holidays. The role emphasizes reliability, strong customer service, and the ability to develop colleagues on every shift.

Qualifications

• Six months of experience in a customer-facing role.
• Experience delegating tasks to other employees and coordinating two or more staff.
• Ability to direct the work of others and coach performance.
• Flexibility to work early mornings, evenings, weekends, nights and holidays.
• Knowledge of store safety, cash handling and policy adherence.

Responsibilities

• Lead with craft and heart to create a welcoming space for the community.
• Supervise shift operations and coach team members to meet service standards.
• Prepare beverages and food to standard recipes or customer specifications.
• Uphold cash handling, safety, and store policies throughout the shift.

Skills

Customer service

Team leadership

Communication

Interpersonal skills

Retail knowledge

Attendance reliability

Cash handling

Tools

POS system

Job description

Starbucks Corp. in West Hartford is seeking a shift supervisor to lead with craft and heart, ensuring a welcoming space for the community. You will supervise team members, coach performance, and uphold standards for beverages, food, safety, and cash handling.

Flexibility is required to work mornings, evenings, weekends and holidays. The role emphasizes reliability, strong customer service, and the ability to develop colleagues on every shift.