Coffee & Tea Route Account Representative

Torrey Holistics; Lee's Summit (MO); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid time off

Job summary

Farmer Brothers is seeking a Route Account Representative to manage daily deliveries and on-site service for coffee and tea stations. You’ll ensure products are stocked, equipment is clean, and stations meet our standards while delivering strong customer service on every stop.

You will grow revenue per stop through promotions, maintain accurate paperwork, and work a Monday–Friday schedule with occasional overtime. A valid driver’s license and reliable vehicle are required.

Qualifications

• High school diploma or equivalent.
• Route delivery experience (a plus).
• Customer service background (preferred).
• Foodservice experience (desired).
• Mechanical aptitude with company hardware/software.
• Ability to assess needs, listen actively, and communicate clearly.
• Proactive, independent, and decisive with strong business judgment.
• Relationship-builder who quickly identifies issues, problems, or opportunities.

Responsibilities

• Deliver, replenish, and rotate coffee, tea, and related items on your assigned route.
• Keep stations spotless and equipment functioning; complete at least one CQC (Cup Quality Check) daily.
• Resolve issues fast—escalate to the ASM as needed to protect customer satisfaction.
• Service every account on the daily schedule and maintain accurate route paperwork.
• Handle invoices, route inventory, and collections each day.
• Grow Revenue per Stop by filling distribution gaps, executing seasonal/LTO promotions, applying pricing actions, and holding stations to standard.
• Spot inefficiencies or new opportunities during route relief and notify the ASM.
• Support inventory cycle counts, warehouse duties, and customer initiatives as assigned.
• Learn brewing systems and perform basic adjustments/repairs.
• Use the Farmer Brothers customer call process; make extra sales calls when time permits.
• Assist as needed with warehouse operations, accounts receivable collections, and customer service activities.

Job description

Coffee & Tea Route Account RepresentativeDo you enjoy being on the road, solving problems on the spot, and turning everyday service into sales growth? As a Route Account Representative providing route relief, you’ll ensure customers are in-stock, equipment is clean and operational, and every beverage station meets our standard—while representing our coffee and tea portfolio with confidence.Could This Be You?Ready for a Monday–Friday schedule, 7:00 a.m.–4:00 p.m., with overtime when neededHold a valid driver’s license, can pass a DOT physical, and maintain a clean driving recordBring a customer-first mindset and a knack for sales on the moveYour MissionOwn the stop. From delivery to display, you’ll manage products, presentation, and performance:Deliver, replenish, and rotate coffee, tea, and related items on your assigned route.Keep stations spotless and equipment functioning; complete at least one CQC (Cup Quality Check) daily.Resolve issues fast—escalate to the ASM (Area Sales Manager) as needed to protect customer satisfaction.Service every account on the daily schedule and maintain accurate route paperwork.Handle invoices, route inventory, and collections each day.Grow Revenue per Stop by filling distribution gaps, executing seasonal/LTO promotions, applying pricing actions, and holding stations to standard.Spot inefficiencies or new opportunities during route relief and notify the ASM.Support inventory cycle counts, warehouse duties, and customer initiatives as assigned.Learn brewing systems and perform basic adjustments/repairs.Use the Farmer Brothers customer call process (The Farmer Brothers Way to Sell); make extra sales calls when time permits.Assist as needed with warehouse operations, accounts receivable collections, and customer service activities.What You’ll NeedHigh school diploma or equivalentRoute delivery experience (a plus)Customer service background (preferred)Foodservice experience (desired)Mechanical aptitude with company hardware/softwareAbility to assess needs, listen actively, and communicate clearlyProactive, independent, and decisive with strong business judgmentRelationship-builder who quickly identifies issues, problems, or opportunitiesRewards & TransparencyWe’re committed to pay transparency and fair, competitive compensation. Base pay for this role varies with experience and qualifications.We use location-based salary adjustments to reflect cost-of-living. Higher-cost locations may qualify for a geographic premium based on market data and local economics.When applicable, your exact pay will be discussed during hiring and aligned to your work location.Comprehensive benefits package may include health insurance, retirement plans, and paid time off.Our Paid Time Off (PTO) program provides a total leave amount that meets or exceeds state and local requirements where we operate.For details on compensation and location-based pay practices, please reach out to Farmer Brothers Human Resources.Equal OpportunityEqual Opportunity Employer / Veterans / Disabled