Coffee Shop Team Lead — Develop Baristas & Service

Giant Eagle, Inc.; North Canton (OH); On-site; USD 25,000 - 30,000; Full time

Job summary

Giant Eagle in North Canton, OH seeks a capable Lead to help develop Giant Eagle and its Baristas, delivering exceptional customer service and ensuring policy compliance. You will lead by example, champion coffee knowledge, and actively participate in inventory, ordering, and training to grow the store’s offerings.

The role requires 6 months to 1 year of experience, a high school diploma or equivalent, and food safety certification. Flexibility for evenings and weekends is expected.

Qualifications

• Experience required: 6 months to 1 year.
• Desire to become a Non-union Team Leader required.
• Experience in Restaurant/Barista or related field

Responsibilities

• Ensure all Giant Eagle and Market District and Starbucks company polices, store operating standards and procedures are communicated effectively, maintained and followed.
• Show your love of coffee through words and actions.
• Demonstrate a strong knowledge, interest and passion for Starbucks beverages and products.
• Take an active role in building the store’s product assortment by cultivating strong working relationships with guests and vendors.
• Supervise stocking and receiving.
• Write department orders and monitor ordering.
• Participate in taking of physical inventories.
• Deliver outstanding customer service by leading the team by example, constantly striving to delight and surprise our guests, vendors and stakeholders.
• Direct Team Members in performing all duties.
• Oversee and evaluate all training of new and current Team Members.
• Help reduce and eliminate shrink.
• Be able to work a flexible schedule that could include nights, weekends and holidays.
• Maintain safety as the top priority for our Team Members, guests and products.
• Maintain cleanliness of department and work area.
• Properly handle products and equipment in accordance with food safety and safety guidelines.
• Actively participate in, and promote, an environment which embraces diversity, inclusion and respect for Team Members, guests, vendors and the community.

Skills

Leadership

Customer service

Team collaboration

Communication

Education

High school diploma or equivalent

Job description

Giant Eagle in North Canton, OH seeks a capable Lead to help develop Giant Eagle and its Baristas, delivering exceptional customer service and ensuring policy compliance. You will lead by example, champion coffee knowledge, and actively participate in inventory, ordering, and training to grow the store’s offerings.

The role requires 6 months to 1 year of experience, a high school diploma or equivalent, and food safety certification. Flexibility for evenings and weekends is expected.