Coffee Shop Barista

Hy-Vee; West Des Moines (IA); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a leading grocery chain as a Barista in West Des Moines, where you will deliver excellent customer service in a friendly coffee shop environment. You will be responsible for taking orders, preparing beverages, and maintaining hygiene standards to ensure customers have a pleasant shopping experience. If you have a passion for coffee and enjoy working in a fast-paced setting, this is an excellent opportunity to be part of a dynamic team.

Qualifications

• Ability to follow verbal or written instructions.
• Less than 6 months of related work experience required.
• Must be able to perform medium work exerting up to 50 pounds occasionally.

Responsibilities

• Provide prompt and efficient customer service.
• Handle food safely and maintain a clean work area.
• Assist customers in locating products and answering queries.

Skills

Customer focused

Professionalism

Partnerships

Growth mindset

Results oriented

Education

Less than high school or equivalent experience

Tools

Standard coffee shop equipment

Job description

Additional Considerations (if any):

Daytime Shifts

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At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Description:

Job Title: Barista

Department: Coffee Shop

FLSA: Non-Exempt

General Function:

As a Coffee Shop Barista, this position will be responsible for reviewing and filling customer orders for the day, handling food in a safe manner and ensuring the work area is always clean and neat. Additionally you will ensure a positive company image by providing courteous, friendly, and efficient customer service to customers and team members.

Core Competencies

• Partnerships
• Growth mindset
• Results oriented
• Customer focused
• Professionalism

Reporting Relations:

Accountable and Reports to: District Store Director, Store Manager, Assistant Managers of; Store Operations, Perishables, and Health Wellness Home; Food Service Director; Coffee Shop Department Manager

Positions that Report to you: None

Primary Duties and Responsibilities:

• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
• Makes an effort to learn customers’ names and to address them by name whenever possible.
• Assists customers by: (examples include)
  • escorting them to the products they’re looking for
  • securing products that are out of reach
  • loading or unloading heavy items
  • making note of and passing along customer suggestions or requests
  • performing other tasks in every way possible to enhance the shopping experience.
• Answers the telephone promptly when called upon, and provides friendly, helpful service to customers who call including taking customer orders.
• Takes customer orders at the counter.
• Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
• Handles food in a safe manner and ensures the work area is always clean and neat.
• Reviews the status and appearance of the food for freshness.
• Ensures that an adequate food supply is ready and on hand and develops or follows a production list.
• Anticipates product needs for the department on a daily basis
• Prepares and replenishes product as necessary.
• Checks in product, puts product away, and may review invoices.
• Runs the department registers and receives payment, makes change, etc., where applicable.
• Removes trash in a timely manner.
• Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
• Adheres to company policies and individual store guidelines.
• Reports to work when scheduled and on time

Secondary Duties and Responsibilities:

• Washes dishes as necessary.
• Orders product and supplies as necessary.
• Prices products for customers as necessary.
• Assists in other areas of store as needed.
• Performs other job related duties and special projects as required.

Knowledge, Skills, Abilities and Worker Characteristics:

• Must have the ability to carry out detailed but uninvolved written or verbal instructions; deal with a few concrete variables.
• Ability to do simple addition and subtraction; copying figures, counting and recording.
• Possess the ability to understand and follow verbal or demonstrated instructions; write identifying information; request supplies orally or in writing.

Education and Experience:

Less than high school or equivalent experience and six months or less of similar or related work experience.

Physical Requirements:

• Must be able to physically perform medium work: exerting up to 50 pounds of force occasionally, 20 pounds of force frequently, and 10 pounds of force constantly to move objects.
• Visual requirements include clarity of vision at a distance of more than 20 inches and less than 20 feet with our without correction, color vision, depth perception and field of vision.
• Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, feeling, talking, hearing, and repetitive motions.

Working Conditions:

The duties for this position are normally conducted in a store environment. There is significant pressure to meet deadlines and handle multiple priorities. There is exposure to noise, equipment movement hazards, cleaning chemicals/solvents, and possible electrical shock and temperature extremes.

Equipment Used to Perform Job:

Standard tools and equipment used in a coffee shop environment including disposal, trash compactor, dishwasher, register system, ice machines, pop machine, scales, and knives.

Contacts:

Has daily contact with the general public and customers. Has contact with federal/state governmental or regulatory agencies regarding inspections.

Are you ready to smile, apply today.