Coffee Kiosk Cashier

Sandia Resort & Casino; Albuquerque (NM); On-site; USD 32,000 - 42,000; Full time

Job summary

Sandia Resort & Casino in Albuquerque, NM is seeking a team member to deliver Far from Ordinary service in our restaurant. You will assist guests with retail purchases and preparation of specialized beverages, ensure a clean dining area, and support daily operations with timely communication to management.

The role emphasizes customer service, hygiene, teamwork, and adherence to policies. Must be 18+, ideally with a High School Diploma or GED, and may involve cash handling and background checks.

Qualifications

• Must be at least 18 years old.
• Preferred: High School Diploma or GED.
• Prior cash handling and customer service experience is a plus.

Responsibilities

• Deliver Far from Ordinary service to guests.
• Assist customers with retail purchases and beverage preparation.
• Communicate product and equipment needs to restaurant management.
• Attend daily stand‑up meetings and complete required training.
• Maintain cleanliness, safety, and hygiene; use gloves and tongs when handling food.
• Handle cash transactions following company policy.
• Keep the dining area clean and organized; arrive on schedule.

Skills

Customer service

Communication

Interpersonal skills

Basic math

Cash handling

Education

High School Diploma / GED preferred

Age 18+

Job description

Position Summary

Under general supervision, performs activities in support of their assigned venue. This position creates the Sandia Resort & Casino experience for our customers by providing customers with prompt service, and maintaining a clean and comfortable environment.

Our philosophy is built on the principles of integrity, fairness, collaboration, communication, and recognition for performance excellence. Meeting all performance standards leads to attracting and retaining a qualified workforce, provides opportunities for qualified team members, and contributes towards the ongoing success of the Pueblo of Sandia today and in the future.

Essential Duties and Responsibilities

1. Maintains a focus on delivering “Far from Ordinary” service to all guests.
2. Assists customers with retail purchases and preparation of specialized beverages.
3. Communicates information to the restaurant manager about products and equipment needs in a timely manner.
4. Participation in daily stand‑up meetings to ensure proper communication is understood.
5. Timely completion of computer assisted training as required.
6. Maintains cleanliness, safety, and standards always as well as utilizing sanitary tools such as plastic gloves and tongs when handling food items.
7. Follows Sandia Resort & Casino operational policies and procedures for cash handling to ensure the accurate tendering of all guest transactions.
8. Maintains a clean and organized dining area that is free of debris.
9. Punctual and regular attendance is an essential responsibility for all team members and are expected to report to work based upon the assigned schedule each day in accordance with the Attendance Policy for Pueblo of Sandia.

Additional Responsibilities

1. Builds relationships with guests (or community, etc.) based upon respect while maintaining a professional, friendly, and approachable demeanor.
2. Performs additional duties as requested.

Key Performance Indicators

This position has Key Performance Indicators (KPI’s) identified as a measurement of success. KPI’s will be shared with all team members who work in this job title and feedback will be provided regarding the successful completion of the KPI’s as part of the performance review process.

Knowledge, Skills, and Abilities

1. Ability to deal effectively and professionally with the public using excellent customer service skills.
2. Must have excellent oral and written communication skills.
3. Strong interpersonal skills
4. Ability to build relationships.
5. Must have basic math skills.
6. Ability to make accurate transactions.
7. Maintains the highest standard of personal hygiene.
8. Ability to work harmoniously and professionally with co‑workers and supervisors.

Qualifications

Education and Experience

Required:

1. Must be at least 18 years of age.

Preferred:

1. High School Diploma, GED certification or equivalent.
2. Prior cash handling and customer service experience.

Note: Relevant work experience or education may be substituted to satisfy education and/or work experience.

License/Certifications/Registrations

1. Must successfully complete a New Mexico Food Handlers Course upon hire.
2. Must be able to successfully pass a stringent background investigation.
3. Will require a pre‑employment and random drug screening.

Physical Requirements

1. Balancing – Maintaining body equilibrium to prevent falling and walking, standing, or crouching on narrow, slippery, or erratically moving surfaces.
2. Climbing – Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like, using feet and legs and/or hands and arms.
3. Crawling – Moving about on hands and knees or hands and feet.
4. Crouching – Bending the body downward and forward by bending leg and spine.
5. Feeling – Perceiving attributes of objects, such as size, shape, temperature, or texture by touching with skin, particularly that of fingertips.
6. Finger Dexterity – Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling.
7. Grasping – Applying pressure to an object with the fingers and palm.
8. Hearing – Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication.
9. Kneeling – Bending legs at knee to come to a rest on knee or knees.
10. Lifting – Raising objects from a lower to a higher position or moving objects horizontally from position‑to‑position.
11. Pulling – Using upper extremities to exert force to draw, haul, or tug objects in a sustained motion.
12. Pushing – Using upper extremities to press against something with steady force to thrust forward, downward, or outward.
13. Reaching – Extending hand(s) and arm(s) in any direction.
14. Seeing – The ability to perceive the nature of objects by the eye.
15. Walking – Job requirements include, in the performance of duties, walking throughout the work area, on various work surfaces throughout internal or external locations.
16. Sitting – Particularly for sustained periods of time.
17. Standing – Particularly for sustained periods of time.
18. Stooping – Bending body downward and forward by bending spine at the waist.
19. Talking – Expressing or exchanging ideas by means of the spoken word.

Working Conditions Required

1. Work involves moderate exposure to unusual elements, such as extreme temperatures, dirt, dust, fumes, smoke, unpleasant odors, and/or loud noises.
2. Moderate physical activity. Requires handling of average‑weight objects up to 25 pounds or standing and/or walking for more than four (4) hours per day.
3. Work environment involves some exposure to hazards or physical risks, which require following basic safety precautions.