Store Manager - TIWA

Sandia Resort & Casino; Albuquerque (NM); On-site; USD 60,000 - 85,000; Full time

Job summary

Sandia Resort & Casino is seeking a seasoned retail and operations leader to oversee day-to-day store operations, drive profitability, and ensure top-tier guest service. You will manage staffing, budgets, merchandising, and supplier relations while mentoring a diverse team to deliver consistent results.

The role emphasizes strategic planning, performance accountability, and collaboration with the Marketing and Operations teams to maintain quality standards and guest satisfaction.

Qualifications

• Ability to deal effectively and professionally with the general public.
• Excellent written and verbal communication skills.
• Ability to create an environment of teamwork.
• Organizational skills to manage multiple projects and deadlines.
• Ability to analyze and solve problems.
• Ability to maintain a flexible work schedule.
• Strong administrative and business management skills.
• Proven ability to recruit, train and motivate staff for staffing and profitability.
• Proven ability to create and manage budgets.

Responsibilities

• Responsible for full financial accountability for all profit and loss centers.
• Spends considerable time in the operations MBWA (Management by Walking Around).
• Responsible for designing and implementing improvement processes and operational policies.
• Forecasts staffing needs and develops recruiting strategies to provide optimum staffing in all areas.
• Responsible for providing flawless customer service and establish a positive guest perception.
• Mentors, coaches and gives direction to team members to instill teamwork and planning.
• Recruits, interviews, trains and evaluates supervisor/coordinators, team members, deli team members and floor coordinators.
• Responsible for merchandising products.
• Coordinates work schedules, opening/closing duties, ordering, receiving, and POS training, and merchandising of all products.
• Coordinates with manufacturers’ cigarette representatives; product buy-downs, coupons, shelf space allocation, pricing changes.
• Coordinates with accounting for deposits, reports, cash over/short, inventory and data entry verification.
• Processes invoices and coordinates payment with accounting.
• Develops annual marketing plan with Resort Marketing Department.
• Coordinates marketing materials with vendors.
• Develops and maintains policy and procedures and handling customer transactions including shipping and handling.
• Orders gasoline, cigarettes and other goods from distributors.
• Inventories all orders when delivered.
• Ensures customer needs are met, complaints resolved, and service is quick and courteous.
• Punctual and regular attendance per Pueblo of Sandia Attendance Policy.

Skills

Customer service

Staffing management

Budgeting

Recruiting

Leadership

Communication

Microsoft Office

Education

High School Diploma or GED

Bachelor’s degree

Tools

Microsoft Office

Job description

Position Summary

Plans and directs the day to day operations. Develops strategies to improve customer service, drive convenience store sales, gasoline and cigarette sales, and increase profitability.

Our philosophy is built on the principles of integrity, fairness, collaboration, communication, and recognition for performance excellence. Meeting all performance standards leads to attracting and retaining a qualified workforce, provides opportunities for qualified team members, and contributes towards the ongoing success of the Pueblo of Sandia today and in the future.

Essential Duties and Responsibilities

1. Responsible for full financial accountability for all profit and loss centers.
2. Spends considerable time in the operations MBWA (Management by Walking Around).
3. Responsible for designing and implementing improvement processes and operational policies.
4. Forecasts staffing needs and develops recruiting strategies to provide optimum staffing in all areas.
5. Responsible for providing flawless customer service and establish a positive guest perception.
6. Mentors, coaches and gives direction to team members to instill the spirit of teamwork, communications and planning.
7. Recruits, interviews, trains and evaluates supervisor/coordinators, team members, deli team members and floor coordinators.
8. Responsible for merchandising products.
9. Coordinates work schedules, opening/closing duties, ordering, receiving, and Point-of-Sale training, and merchandising of all products.
10. Coordinates with manufacturer’s cigarette representatives; developing and maintaining product information for effective and profitable promotional activities:
    • Product buy-downs
    • Product coupons
    • Shelf space allocation
    • Pricing—price changing
11. Coordinates with accounting for assistance with daily deposits, reports, sales drawer cash over/short, and inventory as well as data entry verification.
12. Processes all invoices and coordinates payment with accounting department.
13. Develops annual marketing plan with the assistance of the Resort Marketing Department.
14. Coordinates marketing materials with vendors.
15. Develops andmaintains policy and procedures and handling customer transactions including shipping and handling.
16. Orders gasoline, cigarettes and other goods from distributors.
17. Inventories all orders when they are delivered.
18. Ensures customer’s needs are met, complaints resolved, and service is quick, efficient and courteous.
19. Punctual and regular attendance is an essential responsibility for all team members and are expected to report to work based upon the assigned schedule each day in accordance with the Attendance Policy for Pueblo of Sandia.

Additional Responsibilities

Performs additional duties as requested.

Key Performance Indicators

This position has Key Performance Indicators (KPI’s) identified as a measurement of success. KPI’s will be shared with all team members who work in this job title and feedback will be provided regarding the successful completion of the KPI’s as part of the performance review process.

Knowledge, Skills, and Abilities

1. Ability to deal effectively and professionally with the general public and be attentive to customer’s needs.
2. Must have excellent written and verbal communication skills.
3. Ability to create an environment of teamwork.
4. Organizational skills to manage multiple projects and consistently meet deadlines in a fast-paced business environment.
5. Ability to analyze and solve problems.
6. Ability to maintain a flexible work schedule.
7. Sound administrative skills and business management skills.
8. Proven ability to recruit, train, and motivate team members in order to balance staffing strengths with profitability and growth.
9. Proven ability to create and manage budgets.
10. Knowledge of organizational structure, workflow, and operating procedures.
11. Ability to create and implement guest service standards and procedures.
12. Proficient in Microsoft Office programs.
13. Knowledge with OSHA, Workmen’s Comp. and liability insurance requirements.
14. Knowledge of Tribal, federal, state, and local laws.
15. Strong analytical, numerical, and reasoning abilities.

Qualifications

Education and Experience

Required:

1. High School Diploma, GED Certification or equivalent.
2. Four (4) years retail management experience.
3. Must be at least 21 years of age.

Preferred:

1. Bachelor’s degree.

License/Certifications/Registrations

1. Must possess and maintain a valid, unrestricted New Mexico driver’s license.
2. Must obtain and maintain a New Mexico Alcohol Server's License prior to hire date.
3. Ability to obtain and maintain any other licenses and/or certifications as determined by management.
4. Must be able to successfully pass a stringent background investigation.
5. Will require a pre-employment and random drug screening.

Physical Requirements/Working Conditions

The following selected physical activities are required to perform the essential functions of this position

Balancing

Maintaining body equilibrium to prevent falling and walking, standing, or crouching on narrow, slippery, or erratically moving surfaces. This factor is important if the amount of balancing exceeds that needed for ordinary locomotion and maintenance of body equilibrium.

Climbing

Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like, using feet and legs and/or hands and arms. Body agility is emphasized. This factor is important if the amount and kind of climbing required exceeds that required for ordinary locomotion.

Crawling

Moving about on hands and knees or hands and feet.

Crouching

Bending the body downward and forward by bending leg and spine.

Feeling

Perceiving attributes of objects, such as size, shape, temperature, or texture by touching with skin, particularly that of fingertips.

Finger Dexterity

Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling.

Grasping

Applying pressure to an object with the fingers and palm.

Hearing

Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound.

Kneeling

Bending legs at knee to come to a rest on knee or knees.

Lifting

Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires substantial use of upper extremities and back muscles.

Pulling

Using upper extremities to exert force to draw, haul, or tug objects in a sustained motion.

Pushing

Using upper extremities to press against something with steady force to thrust forward, downward, or outward.

Reaching

Extending hand(s) and arm(s) in any direction.

Seeing

The ability to perceive the nature of objects by the eye.

Walking

Job requirements include, in the performance of duties, walking throughout the work area, on various work surfaces throughout internal or external locations.

Sitting

Particularly for sustained periods of time.

Standing

Particularly for sustained periods of time.

Stooping

Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full motion of the lower extremities and back muscles.

Talking

Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.

List Working Conditions Required:

1. Work normally performed indoors.
2. Work is performed on weekdays and weekends.
3. Be available to work 24/7.
4. Work requires normal dexterity while walking, climbing stairs, standing, sitting, bending, squatting, and lifting.