Coffee Equipment Field Technician — Install, Repair & Service

Espresso Services Inc.; Elmhurst (IL); On-site; USD 31,684 - 38,572; Full time

Benefits offered by this job

Take home vehicle

Gas card

Company credit card

Phone reimbursement

Medical, dental, vision insurance

Retirement matching

Vacation & holidays

Life insurance & disability

Job summary

Espresso Services Inc. is seeking a skilled Field Service Technician to install, repair, and maintain espresso machines and related equipment across the region.

You’ll travel to customer sites, diagnose issues, and keep customers informed with clear timelines. We offer a take-home vehicle, a gas card, company credit card for expenses, cell phone reimbursement, comprehensive benefits, and opportunities for ongoing training.

Qualifications

• Previous experience in the coffee industry.
• High school diploma or GED.
• Valid driver's license with the ability to be insured.
• Excellent customer service and communication skills.
• Strong troubleshooting and problem-solving abilities.
• Ability to work independently and as part of a team.

Responsibilities

• Travel the region to install, repair, and maintain espresso machines, coffee brewers, grinders, and other specialty coffee equipment
• Utilize a company issued iPad to track time and materials in the FieldAware app, our field service management software
• Keep customers in the loop with timely updates on repair status and estimated timeframes
• Maintain your company-provided service vehicle in a neat, organized, and well-stocked condition
• Contribute to a tidy and efficient shop environment
• Participate in a weekly on-call rotation for after-hours service
• Assist other service technicians with installations and parts delivery

Skills

Coffee industry experience

Customer service

Communication

Troubleshooting

Independence/Teamwork

Education

High school diploma or GED

Tools

Multimeter use

Job description

Espresso Services Inc. is seeking a skilled Field Service Technician to install, repair, and maintain espresso machines and related equipment across the region.

You’ll travel to customer sites, diagnose issues, and keep customers informed with clear timelines. We offer a take-home vehicle, a gas card, company credit card for expenses, cell phone reimbursement, comprehensive benefits, and opportunities for ongoing training.