COE Implementation Coordinator

Gallagher; Cockeysville (MD); On-site; Confidential; Full time

Job summary

Gallagher is seeking an Account Coordinator to join our national team. You will drive projects, coordinate cross-functional teams, and deliver customer programs and key initiatives, ensuring on-time delivery and client satisfaction.

You’ll build implementation plans, manage timelines, and support field operations, with training provided to ensure smooth transitions for clients. A Bachelor's degree and 2+ years in Employee Benefits are required, along with a Life & Health license within 90 days.

Qualifications

• Bachelor's degree and 2+ years of Employee Benefits experience.
• Must obtain Life & Health License within the first 90 days of employment, if not already licensed.
• Experience in account management or a similar client-facing role.

Responsibilities

• Implement COE program for clients.
• Develops plans and organizes cross functional teams to implement customer programs providing core deliverables.
• Provide support to the field including identifying immediate needs and engaging applicable teams, as necessary.
• May provide training to field to ensure smooth transition for clients.

Skills

Account management

Client-facing

Organizational skills

Education

Bachelor's degree

Job description

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.

Overview

At Gallagher, we’re looking for an Account Coordinator to join our team. As part of our team, you'll be the driving force behind positive change, helping clients build environments where employees thrive. At Gallagher, we believe every candidate brings something special to the table, including you! We are a tight-knit national team that runs toward challenges, not away from them. We believe in The Gallagher Way, and we want you to join us. In this role, you'll develop comprehensive implementation plans, establish project timelines, and coordinate cross-functional teams to successfully deliver customer programs and key strategic initiatives. Sometimes, all of this happens in one day!

How You’ll Make An Impact

In this role, you’ll be at the heart of our operations, ensuring that every detail is accounted for and every client interaction is meaningful. You’ll use your organizational skills and eye for detail to manage multiple tasks and projects simultaneously. Whether you’re picking up the phone to solve a problem or ensuring a project is completed on time, you’ll take pride in delivering excellence every step of the way.

• Implement COE program for clients.
• Develops plans and organizes cross functional teams to implement customer programs providing core deliverables.
• Provide support to the field including identifying immediate needs and engaging applicable teams, as necessary.
• May provide training to field to ensure smooth transition for clients.

About You

Required:

• Bachelor's degree and 2+ years of Employee Benefits experience.

Preferred:

• Must obtain Life & Health License within the first 90 days of employment, if not already licensed.
• Experience in account management or a similar client-facing role.

Behaviors:

• Exceptional organizational skills and strong attention to detail.

Compensation And Benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)