Coding Supervisor

GoHealth Urgent Care; United States; Remote; USD 90,000 - 120,000; Full time

Job summary

GoHealth Urgent Care is seeking a Coding Supervisor to oversee coding operations across vendor-supported markets. You will drive accuracy, compliance, and process improvements with a collaborative, cross-functional team.

Responsibilities include leading the RFI process, auditing trends, and coaching staff while aligning with revenue cycle leadership. Requires 5+ years in Profee Coding and supervisory experience.

Qualifications

• 5+ years of Evaluation and Management Profee Coding experience.
• 1+ years of managing/supervising coding staff.
• Auditing for coding accuracy.
• Familiarity with CPT, HCPCS, and ICD-10 codes.
• Knowledge of federal coding regulations.

Responsibilities

• Oversee coding operations across vendor-supported markets.
• Lead and manage the RFI process.
• Analyze coding and documentation trends; provide insights.
• Implement coding process improvements with vendors.
• Provide coaching and career development to the team.
• Ensure quality, consistency, and compliance in daily work.
• Stay current with coding updates and HIPAA requirements.

Skills

Leadership

Coding accuracy

HIPAA compliance

EMR knowledge

Communication

Problem solving

RFI process

Education

High School Diploma

Medical Coding Certification (CCS or CPC)

Tools

eClinicalWorks

Epic

Job description

You're more valuable than ever - And that's just how we'll make you feel.

Job Summary

The Coding Supervisor is responsible for overseeing coding operations and workflows across vendor-supported markets. This role ensures accurate, compliant coding and documentation practices through proactive issue resolution, provider education, audit review, and process optimization. The Coding Supervisor will collaborate closely with vendor partners, providers, and leadership to improve revenue cycle performance and documentation integrity.

Qualifications

Education Required:

• High School Diploma or GED
• Medical Coding Certification (CCS or CPC)

Licenses/Certifications Required:

• Certified Coding Specialist (CCS) or Certified Professional Coder (CPC)

Work Experience Required:

• 5+ years of Evaluation and Management Profee Coding experience
• 1+ years of managing/supervising coding staff
• Auditing for coding accuracy

Preferred Qualifications, Education, Licenses, Certifications, Experience, etc.:

• In-depth knowledge of federal coding regulations and guidelines
• Proficiency in CPT, HCPCS, and ICD-10 codes
• Experience with Electronic Medical Records (EMR); eClinicalWorks or Epic preferred
• Strong analytical and communication skills

Knowledge, Skills, and Abilities

• This role involves overseeing Team Members and interaction and collaboration with other departments and requires excellent judgment and interpersonal skills.
• Demonstrates strong judgment and interpersonal skills in interactions with providers and patients as applicable to the role.
• Demonstrates strong judgment and interpersonal skills when collaborating across departments and working with cross-functional teams.

Essential Duties and Responsibilities

• Oversee coding operations across vendor-supported markets.
• Lead and manage the Request for Information (RFI) process.
• Analyze RFI, coding, and documentation trends; provide actionable insights and collaborate with revenue cycle leadership.
• Implement Coding process enhancements and vendor-supported market workflow improvements.
• Provide ongoing leadership through performance management, coaching, feedback, and career development to build a highly engaged and high-performing team.
• Develop a culture of excellence, accountability, and continuous improvement that enables the team to deliver meaningful business impact while maintaining a highly collaborative and supportive work environment.
• Ensure quality, consistency, and accountability in daily operations and deliverables.
• Partner with Provider Education and Revenue Cycle leadership to identify documentation improvement opportunities.
• Investigate and resolve coding discrepancies, audit findings, and vendor-related issues; collaborate with Revenue Cycle leadership to ensure alignment and accuracy.
• Review internal and external coding audits to ensure accuracy; implement corrective actions when needed.
• Collaborate with Accounts Receivable (AR) and coding teams to identify denial trends, support root cause analysis, and implement solutions to reduce future denials.
• Oversee processes related to missing documentation and reports, ensuring timely follow-up and submission to support coding and billing workflows.
• Monitor EMR-specific trends, including volume fluctuations and documentation patterns, and provide recommendations to optimize workflow and performance.
• Provide ongoing guidance to providers and leadership on documentation quality, coding accuracy, and compliance standards.
• Stay current with coding updates, regulatory changes, and industry best practices through continuing education, training, and professional development.
• Ensure all activities remain compliant with HIPAA and organizational policies; promptly escalation any compliance concerns or irregularities.
• Support and contribute to revenue cycle performance initiatives by providing coding expertise, operational insight, and leadership recommendations.
• Perform additional duties as assigned to support departmental and organizational goals.

GoHealth Core Values

• Collaboration: Takes ownership for collectively establishing productive partnerships and relationships and seek to gain joint understanding of priorities and objectives so that the greater good of the organization and those we serve is always at the forefront.
• Innovation: Consistently uses good judgment, applying creativity to overcome obstacles and increasing effectiveness and efficiency through process and other forms of innovation.
• Diversity & Inclusion: Fosters diversity and inclusion, to be able to better understand team members, our customers and partners. Engages the strengths and talents of each GoHealth team member, creating an environment of involvement, respect, and connection where the richness of ideas, backgrounds and perspectives are harnessed.
• Courage & Integrity: Models and practices the highest ethical and