Code Enforcement Specialist - Short Term Rentals

Gila, County of (AZ); Payson (AZ); On-site; USD 52,000 - 68,000; Full time

Job summary

Gila County is seeking a Code Enforcement Officer to enforce the Short Term Rental Ordinance and related codes. The role investigates unregistered rentals, verifies ownership, drafts service documents, and presents evidence at hearings.

You will perform on-site inspections, prepare reports, assist the public with building and zoning applications, and maintain case files while coordinating with other agencies. A valid driver's license and two years of related experience are required.

Qualifications

• High school diploma or GED required.
• Two years of experience in code enforcement or familiarity with building codes.
• Must possess and maintain a valid Driver’s License.
• Strong customer service and communication skills are essential.

Responsibilities

• Prepare letters, notices of violation/summons and set hearing dates.
• Conduct site inspections, verify complaints, open cases and refer items to other agencies.
• Interpret county codes and determine permit and other requirements.
• Monitor cases, inform complainants and work with owners to resolve violations.
• Prepare documentation for cases to go before Hearing Officer.
• Provide customer service and assist the public with building and zoning applications.
• Perform other duties as assigned.

Skills

Communication

Customer Service

Persuasion

Negotiation

Problem Solving

Multi-tasking

Typing

Data Entry

Education

High School Diploma or GED

Tools

Database software

Presentations software

Spreadsheets

Job description

The purpose of this position is to enforce the Gila County Short Term Rental Ordinance and other Ordinances using the Gila County Hearing Officer Rule of Procedure. This position investigates potentially unregistered short-term rental properties and other complaints in Gila County, verifies ownership using recorded property deeds, drafts legal documents for service of process, presents evidence at a hearing to the Gila County Hearing Officer, and monitors the status of a high volume of cases. This position may also conduct on-site inspections and prepare reports on inspections. The role also involves customer service duties.

SUPERVISORY RESPONSIBILITIES

This position does not supervise other employees.

ESSENTIAL DUTIES AND RESPONSIBILITIES

TIME SPENT

• 30% – Prepares Letters, Notice of Violation/Summons and sets hearing and compliance dates.
• 20% – Conducts site inspections, verifying validity of complaint, composes consequent reports, and opens cases, referring relevant items to other government agencies.
• 20% – Interprets County codes and determines/helps to meet permit and other requirements.
• 10% – Monitors cases and reports any changes, keeping complainants informed, and works with owners to resolve violations and achieve compliance.
• 10% – Prepares documentation for cases required to go before Hearing Officer.
• 10% – Provides customer service: answers questions; assists public with preparation of building and zoning applications.
• 10% – Performs other duties as assigned.

BUDGET RESPONSIBILITIES

This position has no responsibility over any types of budget.

PROJECT RESPONSIBILITIES

Provides project research support on quality assurance projects.

ORAL COMMUNICATION DUTIES

This position explains County procedures or processes and negotiates or persuades.

WRITTEN COMMUNICATION DUTIES

This position creates or edits documents, internal memos, emails, formal letters, reportsand legal documents.

INTERACTIONS WITH THE GENERAL PUBLIC

Interacts regularly with internal coworkers and other departmental personnel over the telephone, by email, and/or in person. Incidental contact with the public may occur as part of the work location.

INTERACTIONS SPECIFICALLY WITH CUSTOMERS

Always (More than 85% in a year)

MINIMUM EDUCATION REQUIRED

High School Diploma or GED.

MINIMUM YEARS OF DIRECTLY RELATED EXPERIENCE REQUIRED

Two (2) years relevant experience in code enforcement or familiarity of building codes; or equivalent education, training and experience.

PROFESSIONAL CREDENTIALS REQUIRED

Must possess and maintain a valid Driver’s License.

KNOWLEDGE REQUIRED

Customer and personal service; building and construction; public safety and security; law and government; Federal, State, Local laws, regulations, Gila County Ordinances and Statutes.Basic statistical techniques and applications; business English and report writing, computer software for database and presentations, and spreadsheets.

SKILLS REQUIRED

Communicating diplomatically; customer service; persuading and influencing; negotiating; problem recognition; problem solving; multi-tasking; typing and data entry.

ABILITIES REQUIRED

Make sense of multiple data; multi-task; maintain hand-eye coordination; maintain calm demeanor in stressful situations and read and write at professional level.

PHYSICAL DEMANDS

• Regularly stands to attend to customers.
• Routinely sits to complete report and operate computers; occasionally sits to complete a program.
• Occasionally lifts under 10 lbs.; occasionally lifts up to 75 lbs.; rarely lifts over 75 lbs.
• Rarely requires dexterity for keyboard operation.
• Incumbents in this position may be required to walk to and from work sites and routinely bend.

WORK ENVIRONMENT

Incumbents in this position use standard office equipment, including a computer, in the course of the work; drives a motor vehicle to attend meetings and visit various work sites including outside construction sites; uses standard office equipment, in the course of the work. Work may be performed outdoors and in construction areas.

SAFETY RISK EXPOSURE

Incumbents in this position on rare occasions may become exposed to telephone verbal abuse by customers or citizens, may be exposed to physical danger, mechanical hazards, chemical hazards, electrical hazards, fire hazards, dogs, and extreme temperature.

PROTECTIVE GEAR & SAFETY MANUALS

Incumbents in this position are required to constantly follow written safety procedures and manuals relevant to the division or department.

CONSEQUENCES OF ERROR

Potential errors can cause inconveniences to other employees, and/or delays in related work areas. Delays of services are possible.