Cocktail Servers- Foundation Room

HOB Entertainment, LLC; Dallas (TX); On-site; USD 25,000 - 39,000; Full time

Job summary

Live Nation Entertainment is seeking a Foundation Room Cocktail Server to deliver exceptional service in a nightclub setting. You will greet guests, take orders, and coordinate with bar staff to ensure timely delivery of drinks and food.

Requirements include at least 2 years of experience in upscale dining/nightlife, knowledge of cocktail service, basic POS operations, and the ability to work late hours with a flexible schedule. High school diploma or equivalent is expected.

Qualifications

• 2+ years of experience serving in upscale dining/nightlife venues.
• Working knowledge of high-end restaurant operations and safe alcohol service.
• Able to read guests and anticipate needs with a cheerful attitude.
• Must adhere to dress and appearance guidelines and have flexible schedule.

Responsibilities

• Provide excellent bottle service and wine service to guests.
• Take orders, deliver drinks, and coordinate with bar staff.
• Maintain cleanliness and proper lifting techniques during service.
• Uphold safety standards and responsible alcohol service policies.
• Greet Foundation Room Members and VIPs with professional demeanor.

Skills

Upscale service

Alcohol service

Bottle service

POS knowledge

Guest interaction

Multitasking

Flexible schedule

Education

High School Diploma

Tools

POS Systems

Job description

Job Summary:

Unity in Diversity Our team members are as diverse as our music venues. With its owned/operated/managed venues, Live Nation Clubs & Theaters, a division of Live Nation Entertainment, is wide-ranging, including the legendary Fillmore venues and the intimate House of Blues clubs throughout the United States. Live Nation Clubs & Theaters is the country’s preeminent group of intimate music venues, featuring superior sound and lighting technology in one-of-a-kind custom-designed environments aimed to bring fans and artists together in unparalleled musical environments. Our mission is to create a profitable and principled global entertainment company. To celebrate the diversity and brotherhood of world culture. To promote racial and spiritual harmony through love, peace, truth, righteousness and non-violence. Our venues bring fans as close to artists as possible and our aim is to create teams that are just as close. Who are you? Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Clubs & Theaters, our people embrace these qualities, so if this sounds like you, then please read on!

The Role:

The Foundation Room Cocktail Server is responsible for serving food and beverages to guests in a nightclub environment with a cheerful attitude.

What You Need:

• (State or County Licensee or Certification Requirement)/ Responsible Alcohol Awareness Training Certification or Equivalent
• Must have a minimum of 2 years' experience serving in an up-scale dining and night life venue
• Working knowledge of high-end restaurant operations and safe, responsible alcohol service
• Ability to handle multiple tables at one time efficiently and with an upbeat, friendly attitude; read guests in order to anticipate their needs
• High School Diploma or equivalent
• Must have a flexible schedule Must be able to adhere to Dress and Appearance Guidelines Flexible schedule and ability to work late hours
• Working Knowledge of cocktail tray service, basic food service, responsible alcohol service, drink recipes and garnishes, point of sales systems
• Ability to deal with intoxicated guests in a positive and safety minded manner
• 2 years bottle service experience
• 3 years' work experience interacting with people in a positive environment
• Tolerance of all cultures, music and art forms

Preferred:

• Point of Sales knowledge
• Interest in wines, spirits, and Mixology
• Interest in Night Life
• Cash handling experience
• Experience recognizing valid ID's
• Experience in a live music environment

Physical Demands/Working Environment:

Working environment is fast-paced and often loud and stressful Position requires extended periods of prolonged standing and working on your feet Must be able to lift or move up to 25 lbs. using proper lifting techniques

What You'll Do:

• Ability to give proper recognition to Foundation Room Members, Live Nation Corporate Executives and VIP's to instill appreciation for their membership and patronage
• Impeccable knowledge regarding the steps of service for up-scale dining
• Expert confidence in both bottle and wine service skills
• The ability to up-sell and offer food and beverage suggestions to guests
• Extensive aptitude of culinary terms, methods, and up-scale cuisine
• Capacity to guide and direct guests through their dining experience utilizing recommendation and expertise
• Ability to understand and execute flawlessly the standards and procedures of Bottle Service
• Articulate vocabulary with the ability to adapt and socialize with current audience
• Exemplary and professional grooming standards
• Cash handling experience and Point of Sales System experience
• Strong working knowledge of all beverages
• Ability to deal with intoxicated guests in a positive and safety minded manner
• Ability to anticipate and respond to guests needs
• Suggestively sell beverages and menu items; take orders
• Answer guest questions, make recommendations, up-sell liquors
• Communicate drink orders to bar through Point of Sales system
• Deliver drinks, maneuvering trays through large crowds
• Maintain line of sight/atmosphere control by circulating through your work area throughout shift
• Remove dirty glasses, dishes, ashtrays from tables, including the lifting/moving of bus tubs up to 25lbs.
• Keep tables clean/wiped
• Clean spills, remove food, trash or other obstacles from floor using proper lifting techniques
• Maintain House of Blues safety and sanitation standards
• Follow housekeeping standards per HOB policy
• Keep current on all standard operating procedures
• Request identification from any guest who appears to be under 30 years of age
• Ensure responsible alcohol service per local ordinance alcohol awareness training and HOB alcohol policies
• Recognize when guests are becoming too intoxicated and refuse further service of alcohol in a courteous and safety-minded manner, bringing it to the attention of the manager
• Receive payment and process cash, credit card or Travelers check transactions according to HOB policy
• Ensure that comp and void checks are processed according to HOB policy
• Assist other servers and staff as needed
• Attend pre-shift meeting conducted by Manager on Duty prior to the start of each shift

Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.

EQUAL EMPLOYMENT OPPORTUNITY:

Live Nation Entertainment strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

HIRING PRACTICES:

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Live Nation Entertainment recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation Entertainment may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms. Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.

Recognized for seven years as a Great Place to Work and named one of Fortune's World’s Most Admired Companies, Live Nation Entertainment is the world’s leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Our world-class teams specialize in all aspects of the live entertainment industry, from ground-breaking innovations in ticketing, global venue development and operations, concert promotion and production, sales and brand partnerships, and unparalleled artist management supported by professionals in all facets of corporate operations. We believe in taking care of the countless employees helping artists bring live music to fans all around the world.

Our many unique benefit programs are designed to help our teams live life to the fullest including

• generous vacation
• healthcare
• retirement benefits
• student loan repayment
• tuition reimbursement
• six months of paid caregiver leave for new parents including fostering and perks like Roadie Babies helping new parents care for their babies on work trips
• And of course, access to free live events through our exclusive employee ticketing program.

There is no bigger stage for your career.

See what your future looks like at Live