Foundation Room Bartender

HOB Entertainment, LLC; Dallas (TX); On-site; USD 2,066,000 - 3,168,000; Full time

Job summary

Live Nation Entertainment, including House of Blues venues, seeks an experienced bartender to provide high-end beverage and food service in a fast-paced, live-music setting. You will engage VIP members, deliver cocktails with precision, and ensure the safe service of alcohol in accordance with venue policies.

The role requires a minimum of 2 years in upscale bartending, strong interpersonal skills, and the ability to upsell; flexibility for late hours and weekends is expected.

Qualifications

• 2+ years bartending in upscale dining/nightlife
• Ability to upsell food and drinks to guests
• Articulate vocabulary; adapt to diverse audiences
• Cash handling experience; professional grooming standards
• Able to pass a pour test and mixology drill

Responsibilities

• Welcome Foundation Room members, executives and VIPs to show appreciation
• Deliver beverages and food to guests in a prompt, accurate manner
• Suggest wines and beverages to pair with menu items
• Ensure responsible alcohol service per local laws and House of Blues policies
• Open/Run/Close duties and handle cash/ POS processes

Skills

Upsell beverages

Customer service

Interpersonal communication

Cash handling

Mixology knowledge

Education

Alcohol awareness training/certificate

Job description

Job Summary

Live Nation Entertainment is the world’s leading live entertainment and eCommerce company, comprised of four market leaders: Ticketmaster.com, Live Nation Concerts, Artist Nation and Live Nation Network. Ticketmaster.com is the global event ticketing leader and one of the world’s top five eCommerce sites, with over 27 million monthly unique visitors. Live Nation Concerts produces over 22,000 shows annually for more than 2,300 artists globally. Artist Nation is the world’s top artist management company, representing over 250 artists. These businesses power Live Nation Network, the leading provider of entertainment marketing solutions, enabling over 800 advertisers to tap into the 200 million consumers Live Nation delivers annually through its live event and digital platforms. For additional information, visit www.livenation.com/investors. HOB Entertainment, a division of Live Nation Entertainment, offers exceptional club venues nationwide. House of Blues Venues provide several genres of live music, from Rock, Hip Hop, Country, Rock en Español, Blues, Jazz, Reggae and Pop. House of Blues venues are also known for their southern-style cuisine, juke‑joint inspired atmosphere and the World Famous Gospel Brunch. House of Blues opened its doors on Thanksgiving Day in 1992, serving its first meal to the local shelters. Since opening, House of Blues has been committed to giving back to the community through the International House of Blues Foundation. Who are you? Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!

The Role

Serve alcoholic and non‑alcoholic beverages and food to guests in a restaurant and music hall atmosphere with a cheerful attitude and in an efficient, professional manner.

Responsibilities

• Welcome and acknowledge Foundation Room members, Live Nation Executives and VIP’s to instill appreciation for their membership and patronage
• Impeccable knowledge in the steps of delivering service for up‑scale dining
• Stays current and is knowledgeable on the latest drink trends
• Understands the fundamentals of Mixology and ability to uphold our Beverage Culture
• Deep knowledge of how food, wine, beer, spirits and other beverage work in harmony with food selection
• The ability to suggest wines that will best complement particular foods off the food menu
• Ensure responsible alcohol service per local ordinance alcohol awareness training and House of Blues alcohol policies
• Request proper identification for anyone appearing under 30 years of age
• Interact with guests in a natural, friendly demeanor
• Cultivate regular guests and repeat business
• Successfully complete a pour test prior to every shift, where applicable
• Suggestively sell both beverages and menu items to guests at the bar
• Deliver food items and beverage orders promptly
• Prioritize and organize drink orders
• Consistently prepare beverages according to standard recipes and venue specifications, abide by all control systems
• Record any equipment failure and/or safety hazards in bar log
• Recognize when guests are becoming too intoxicated and refuse further service of alcohol in a courteous and safety‑minded manner, bringing it to the attention of a manager
• Ensure responsible alcohol service per local ordinance alcohol awareness training and HOB alcohol policies
• Request proper identification for anyone appearing under 30 years of age
• Maintain HOB safety and sanitation standards
• Perform Opening/Running/Closing duties according to HOB policy
• Prepare guest checks (on point of sales terminal) and process payment according to HOB policy
• Maintain bartender bank
• Perform cash pull / check out procedures
• Maintain appropriate Comp and Spill checks
• Attend pre‑shift meeting conducted by Manager on Duty prior to start of each shift

Qualifications

Required:

• Applicable State or County Licensee or Certification Requirement/ Responsible Alcohol Awareness Training Certification or Equivalent
• Minimum of 2 years experience bartending in a up‑scale dining and night life establishment
• The ability to up sell and offer food and drink suggestions to guests
• Articulate vocabulary with the ability to adapt and socialize with current audience
• Exemplary and professional grooming standards
• Flexible schedule and ability to work late hours and at nights
• Cash handling experience
• Strong working knowledge of all beverages
• Physically able to pass a pour test and a Mixology drill (timed)
• Ability to deal with intoxicated guests in a positive and safety minded manner
• Skill in interpersonal communication and teamwork
• Tolerance of all cultures, music and art forms

Preferred:

• 2 years work experience in high volume environment
• Experience recognizing valid ID’s
• Experience in a live music environment

Physical Demands/Working Environment

Working environment is fast‑paced, often loud and stressful Position requires extended periods of prolonged standing and working on your feet Must be able to lift or move up to 25 lbs using proper lifting techniques

EQUAL EMPLOYMENT OPPORTUNITY

Live Nation Entertainment strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

HIRING PRACTICES

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

About Us

Named us as one of the Top 40 North American companies in attracting and keeping top talent by LinkedIn, Live Nation is the global leader in live entertainment and ticketing, and we offer a world of opportunity. Our Ticketmaster team doesn't just embrace new technology, we develop ground‑breaking software and applications to support our world‑leading ticketing platform. Our mix of legendary and brand new venues and restaurants, including the House of Blues, offer an array of hospitality careers. And our unparalleled roster of artists are supported by diverse professionals in all facets of finance, marketing and other corporate operations. Generous vacation, healthcare and retirement benefits are just the foundation of supporting our full‑time, global workforce of more than 10,000. We offer continuing professional development in addition to tuition reimbursement. We also provide paid time off to bond with a new child (plus a bonus to help with expenses); paid time off to care for a sick child and to volunteer for causes that are important to you. Plus, working for the world’s largest live event and ticketing company means you’ll have access to concerts, festivals, sports games and other events through our exclusive employee ticket concierge. There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.

Recognized for seven years as a Great Place to Work® and named one of Fortune’s World’s Most Admired Companies, Live Nation Entertainment is the world’s leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Our world‑class teams specialize in all aspects of the live entertainment industry, from ground‑breaking innovations in ticketing, global venue development and operations, concert promotion and production, sales and brand partnerships, and unparalleled artist management supported by professionals in all facets of corporate operations. We believe in taking care of the countless employees helping artists bring live music to fans all around the world. Our many unique benefit programs are designed to help our teams live life to the fullest including generous vacation, healthcare, retirement benefits, student loan repayment, tuition reimbursement, six months of paid caregiver leave for new parents including fostering and perks like Roadie Babies helping new parents care for their babies on work trips. And of course, access to free live events through our exclusive employee ticketing program. There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.