Cocktail Server Union

Cherokee Nation Entertainment; Mississippi; On-site; USD 10,000 - 60,000; Full time

Job summary

Join a dynamic team as a Cocktail Server at a vibrant casino, where you'll provide exceptional customer service by delivering food and beverages to guests. This role requires a motivated and energetic personality, with the ability to work flexible shifts, including weekends and holidays. You'll gain valuable experience in a fast-paced environment while ensuring guests enjoy their time. If you thrive in a lively atmosphere and are passionate about hospitality, this opportunity is perfect for you. Become part of a team that values great service and creates memorable experiences for every visitor.

Qualifications

• Must have a high school diploma or equivalent.
• Six months of experience as a cocktail or food server required.

Responsibilities

• Serve cocktails and maintain knowledge of menu items.
• Handle guest complaints and perform opening/closing duties.

Skills

Customer Service Skills

Knowledge of Beverages

Interpersonal Skills

Flexibility

Initiative

Education

High School Diploma or Equivalent

Job description

PRIMARY PURPOSE:
As a Cocktail Server, you will be responsible for excellent customer service by delivering food and alcoholic beverages throughout the casino ensuring an exceptional guest experience.

Position Status: Full-Time
Location: Gold Strike Casino

MINIMUM REQUIREMENTS:

1. High school diploma or equivalent.
2. Six (6) months of experience as a cocktail and/or food server in a similar environment.
3. Able to work varied shifts, including weekends and holidays.

KNOWLEDGE, SKILLS, AND ABILITIES:

1. Knowledge of beverages on the menu, including characteristics of wine and champagne by the glass, major wines, liquor brands, beer, non-alcoholic beverages, designated glassware, terminology, and garnishes.
2. Highly motivated and energetic personality.
3. Able to take initiative and exhibit flexibility.
4. Excellent customer service skills as well as interpersonal skills to deal effectively with all business contacts.

WORKING CONDITIONS:
This position may require strenuous physical activities and exposure to pipe, cigar, and/or cigarette smoking. An ability to work a flexible schedule, including extended hours, weekends, and holidays may also be required.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

1. Place orders, garnish, and serve cocktails to guests.
2. Maintain complete knowledge of menu items, liquor brands, beers, and non-alcoholic selections available.
3. Perform opening and closing duties based upon shift assignment including folding/stacking cocktail napkins, stock swizzle sticks, straws, matches, line cocktail trays, stock glassware, restock supply cabinet, inspect the cleanliness and condition of assigned station and service areas; rectify any deficiencies.
4. Resolve guest complaints within the scope of authority; otherwise, refer the matter to management, and/or notify the supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft.
5. Perform other job-related duties as requested.