Cocktail Server - Seasonal/Temp

Wynn Resorts, Limited; Everett (MA); On-site; USD 21,000 - 23,000; Full time

Job summary

Encore Boston Harbor in Everett, MA is hiring a cocktail server to provide personable, timely service in a premium hospitality environment. You will take guest orders, assist bartenders, and ensure guest satisfaction while upholding all safety and regulatory standards.

The role requires at least a high school degree and preferably 1 year of cocktail server experience; fluency in English is essential and ServSafe certification is a plus.

Qualifications

• High school diploma or equivalent preferred.
• Minimum 1 year cocktail server experience preferred.
• Able to read and interpret documents; strong attention to detail.

Responsibilities

• Take guest orders in assigned areas.
• Coordinate with bar team to serve guests in a timely manner.
• Maintain professional appearance and safety standards.
• Balance multiple priorities and meet deadlines, often in stressful situations.
• Perform other job-related duties as assigned.

Skills

Customer service

Interpersonal skills

Attention to detail

English proficiency

Education

High School diploma or equivalent

Tools

ServSafe certification

Job description

ABOUT ENCORE BOSTON HARBOR

Encore Boston Harbor is a luxury global destination gaming resort that will feature 671 hotel rooms with sweeping views of the Boston skyline and Boston Harbor, ultra-premium spa, luxury retail, high-end dining, and state-of-the-art ballroom and meeting spaces. It is the largest private single-phase development in the history of the Commonwealth. Situated on the waterfront along the Mystic River and connected to Boston Harbor, Encore Boston Harbor will include a six-acre park along the water that will feature a harborwalk, an events lawn, public viewing areas, ornate floral displays and retail and dining experiences that overlook the Encore Harbor Walk.

Hourly: 15.91 - $15.91

JOB RESPONSIBILITIES

• Follows all Wynn Boston Harbor core values and property and department standards.
• Follows all applicable internal policies, federal and state laws, rules, regulations and controls.
• Delivers and maintains a maximum level of property-wide service and satisfaction.
• Keeps informed of all new developments within the department.
• Balances multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations.
• Take guest orders in assigned areas.
• Coordinate with bar team members to make and serve guests in a timely manner.
• Adhere to department professional appearance standards at all times.
• Works with safety as a priority, and follows department and company safety standards.
• Maintains relevant knowledge of industry through continuing education and training.
• Performs any other job-related duties as assigned.

JOB REQUIREMENTS

To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Age, Gaming and Certifications

21 years of age or above.
Will be required to obtain and maintain registration or a license issued by the Massachusetts Gaming Commission.
Must be able to obtain and maintain any licensing or active work cards required, including but not limited to the alcohol awareness cards.
ServSafe or equivalent certification preferred.

Education and/or Experience

High School degree or equivalent preferred.
Minimum 1 years of cocktail server experience preferred.
Must possess outstanding organizational and interpersonal skills, as well as excellent attention to detail.

Language Skills

Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents. Ability to respond to common inquiries from other employees or guests. Fluency in English required, second language a plus. Ability to write detailed instructions and correspondence. Ability to effectively present information in one-on-one and group situations.

Mathematical Skills & Reasoning Ability

Ability to compute basic mathematical calculations.

Physical Demands

The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk and hear. The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The employee is regularly required to reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Essential responsibilities include moderate physical ability such as lift or maneuver at least fifty (50) pounds, and varied instances of standing/walking.

Work Environment

The work environment characteristics described here are representative of those that exists while Team Members are performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is typically moderate. When on the casino, kitchen, restaurant or property floor or some back of house areas, the noise level increases to loud. Must be able to interact with internal and external guests in a professional manner.
• Due to the unpredictable nature of the hospitality/entertainment industry, Team Members must be able to work varying-schedules to reflect the business needs of the property.

EEO Statement

All your information will be kept confidential according to EEO guidelines.