Cocktail Server - Seasonal/Temp

Encore Boston Harbor; Everett (MA); On-site; USD 18,000 - 26,000; Full time

Job summary

Encore Boston Harbor is seeking a Cocktail Server to take orders, serve drinks, and uphold the highest guest-service standards in our luxury gaming resort. You will ensure timely beverage delivery and maintain accurate glassware handling while adhering to all safety and licensing requirements.

The role requires strong organizational skills, a minimum of a High School diploma, and the ability to obtain necessary Massachusetts gaming licenses.

Qualifications

• Fluency in English required.
• Outstanding organizational and interpersonal skills.
• High School degree or equivalent.
• 1+ year cocktail server experience preferred.
• Massachusetts Gaming Commission license required or ability to obtain.

Responsibilities

• Take guest orders in assigned cocktail areas.
• Coordinate with bar team to prepare and serve drinks promptly.
• Deliver beverages and clear glassware while maintaining service standards.
• Adhere to safety and company policies; maintain professional appearance.

Skills

English fluency

Guest service

Education

High School diploma

Job description

• Compensation: USD 15.91 - USD 15.91 - hourly

Company Description

ABOUT ENCORE BOSTON HARBOR
Encore Boston Harbor is a luxury global destination gaming resort that will feature 671 hotel rooms with sweeping views of the Boston skyline and Boston Harbor, ultra-premium spa, luxury retail, high-end dining, and state-of-the-art ballroom and meeting spaces. It is the largest private single-phase development in the history of the Commonwealth. Situated on the waterfront along the Mystic River and connected to Boston Harbor, Encore Boston Harbor will include a six-acre park along the water that will feature a harborwalk, an events lawn, public viewing areas, ornate floral displays and retail and dining experiences that overlook the Encore Harbor Walk.

Job Description

Hourly: 15.91 - $15.91

The Encore Boston Harbor Cocktail Server will take orders and serve drinks in the assigned cocktail service areas. The Cocktail Server will provide excellent guest service and deliver beverages, clear glassware, and follow responsible alcohol serving guidelines. JOB RESPONSIBILITIES:

• Follows all Wynn Boston Harbor core values and property and department standards.
• Follows all applicable internal policies, federal and state laws, rules, regulations and controls.
• Delivers and maintains a maximum level of property-wide service and satisfaction.
• Keeps informed of all new developments within the department.
• Balances multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations.
• Take guest orders in assigned areas.
• Coordinate with bar team members to make and serve guests in a timely manner.
• Adhere to department professional appearance standards at all times.
• Works with safety as a priority, and follows department and company safety standards.
• Maintains relevant knowledge of industry through continuing education and training.
• Performs any other job-related duties as assigned.

Qualifications

JOB REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Age, Gaming and Certifications:
21 years of age or above.
Will be required to obtain and maintain registration or a license issued by the Massachusetts Gaming Commission.
Must be able to obtain and maintain any licensing or active work cards required, including but not limited to the alcohol awareness cards.
ServSafe or equivalent certification preferred.
Education and/or Experience:
High School degree or equivalent preferred.
Minimum 1 years of cocktail server experience preferred.
Must possess outstanding organizational and interpersonal skills, as well as excellent attention to detail.

Language Skills:
Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents. Ability to respond to common inquiries from other employees or guests. Fluency in English required, second language a plus. Ability to write detailed instructions and correspondence. Ability to effectively present information in one-on-one and group situations.

Mathematical Skills & Reasoning Ability:
Ability to compute basic mathematical calculations.
Physical Demands:
The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk and hear. The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The employee is regularly required to reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Essential responsibilities include moderate physical ability such as lift or maneuver at least fifty (50) pounds, and varied instances of standing/walking.
Work Environment:
The work environment characteristics described here are representative of those that exists while Team Members are performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is typically moderate. When on the casino, kitchen, restaurant or property floor or some back of house areas, the noise level increases to loud. Must be able to interact with internal and external guests in a professional manner.
Due to the unpredictable nature of the hospitality/entertainment industry, Team Members must be able to work varying-schedules to reflect the business needs of the property.

Additional Information

All your information will be kept confidential according to EEO guidelines.