Cocktail Server Michael Jordan Steakhouse

InterContinental Hotels Group; Chicago (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player seeks a Cocktail Server to join their vibrant team at a renowned steakhouse. This role involves delivering exceptional service, promoting menu items, and ensuring guest satisfaction in a fast-paced environment. Ideal candidates will possess a friendly demeanor, strong communication skills, and a commitment to maintaining high standards of food and beverage knowledge. Join a company that values diversity and offers a dynamic workplace where your contributions truly matter. If you thrive in a lively atmosphere and are passionate about hospitality, this opportunity is perfect for you!

Qualifications

• Must be able to speak and understand English.
• Food hygiene awareness and at least basic training.
• Previous job related experience.

Responsibilities

• Promote the restaurant's image through impeccable service.
• Maintain communication with team members and guests.
• Serve food and beverages following established standards.

Skills

Customer Service

Food and Beverage Knowledge

Communication Skills

Mathematical Skills

Attention to Detail

Teamwork

Flexibility

Education

High School Diploma or Equivalent

Job description

Cocktail Server Michael Jordan Steakhouse

Hotel: Chicago Magnificent Mile (ORDHA), 505 North Michigan Ave, 60611

• Reports directly to the Michael Jordan Steak House General Manager.
• Co-operates & communicates with other employees
• Interacts with guests as appropriate.

DUTIES AND RESPONSIBILITIES:

• Promote image of the restaurant by displaying impeccable manners, diplomacy and tact towards guests.
• Maintain constant flow of communication with and to the team.
• Serves food and beverage to guests in established service style and standard.
• Always recommends specials, meals, appetizers, and/or beverages to the guests in an upselling manner and answers any questions.
• Relays orders to kitchen/bar following established procedures
• Educated in food preparation, food allergies and beverage/wine knowledge
• Monitors guests to fulfill additional requests.
• Maintains supplies of China, Cutlery and Condiments for side station, keeps side station clean and orderly.
• Organizes the back storeroom when needed.
• Sets and clears tables when needed ensuring standards are met.
• Make sure micros station and check presenters are properly maintained.
• Makes roll-ups prior to and after each shift.
• Collects Food & Beverage orders from the kitchen when needed.
• Attends pre-meal briefing sessions.
• Ensures personal grooming and hotel uniform is to the required standard.
• Complies with hotel's health, safety and hygiene policy.
• Follows the procedures on Cash handling and Bill presentation to guests.
• Prepares and presents Bills according to hotel standard, closing Bill immediately on computer.
• Communicates politely and display courtesy to guests.
• Communicates to his/her superior any difficulties, guest comment and other relevant information.
• Establishes and maintains effective employee working relationships.
• Attends and participates in daily briefings and other meetings as scheduled.
• Attends and participates in training sessions as scheduled.
• Perform other duties, tasks and special projects as assigned.
• At IHG we are committed to providing our employees with a safe, secure and healthy workplace. It is your responsibility to comply with all workplace health and safety requirements, including any department specific training regarding equipment and procedures.
• Implements the hotel and department regulations, policies and procedures including but not limited to:

House Rules and Regulation

• Health and Safety
• Grooming
• Quality
• Service
• Hygiene and Cleanliness

Perform other duties, tasks and special projects as assigned.

QUALIFICATIONS:

• Must be able to speak and understand English
• High School diploma or equivalent
• Food Hygiene awareness and at least basic training.
• Ability to communicate in English with guest.
• Ability to compute basic mathematical calculations.
• Ability to provide legible written communication.
• Must be TIPS Certified prior to or after hire
• Previous job related experience.
• Possess a friendly, upbeat & outgoing personality.
• Ability to perform job functions with attention to detail, speed and accuracy.
• Ability to prioritize, organize and follow through.
• Ability to be a clear thinker remains calm and resolves problems using Sound judgment.
• Ability to work under pressure.
• Ability to work an 8-hr shift in all types of conditions pertinent to the job.
• Ability to comprehend instructions
• Ability to work cohesively with co-workers as part of a team.
• Ability & willingness to perform job tasks according to established standards.
• Must be flexible and able to work nights, weekends, and/or holidays as required.

The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

The salary range for this role is $13.40 to $14.51 . This is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than theposted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

Who we are

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

• The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
• No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
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• If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.