COCKTAIL SERVER- LOUNGE

Sandiacasino; Albuquerque (NM); On-site; USD 25,000 - 35,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen engagierten Cocktail Server für eine dynamische Lounge-Umgebung. In dieser Rolle sind Sie verantwortlich für die Bereitstellung eines außergewöhnlichen Service für Gäste, das Aufnehmen und Liefern von Getränken und Speisen sowie die Einhaltung von Alkoholvorschriften. Sie werden Teil eines Teams, das Wert auf Zusammenarbeit und Kommunikation legt, während Sie gleichzeitig die Möglichkeit haben, Ihre Fähigkeiten in einem lebhaften Umfeld zu zeigen. Wenn Sie eine Leidenschaft für Gastfreundschaft haben und in einem freundlichen Team arbeiten möchten, ist diese Position genau das Richtige für Sie.

Qualifications

• Mindestens 1 Jahr Erfahrung im Service in einem alkoholservierenden Betrieb.
• Muss 21 Jahre oder älter sein und ein NM Alcohol Server's License erhalten.

Responsibilities

• Gäste freundlich begrüßen und einen positiven ersten Eindruck hinterlassen.
• Bestellungen genau im POS-System erfassen und Zahlungen korrekt abwickeln.

Skills

Kundenorientierung

Multitasking

Kommunikationsfähigkeiten

Beverage Knowledge

Cash Handling

Education

High School Diploma oder gleichwertig

Tools

POS-System

Job description

Join to apply for the COCKTAIL SERVER- LOUNGE role at Sandia Resort & Casino

Position Summary

Responsible for providing exceptional service to guests across multiple bars and restaurants. Main duties include taking and delivering drink and food orders efficiently, ensuring guest satisfaction while adhering to all alcohol service regulations and guidelines.

Our philosophy emphasizes integrity, fairness, collaboration, communication, and recognition for excellence. Meeting performance standards attracts and retains qualified staff, offers growth opportunities, and contributes to the ongoing success of Pueblo of Sandia.

Essential Duties and Responsibilities

1. Greet guests warmly, providing a positive first impression.
2. Accurately record drink orders into the POS system, avoiding verbal orders.
3. Maintain professionalism and engage with guests to enhance their experience.
4. Monitor and intervene with intoxicated guests following guidelines, notifying supervisors as needed.
5. Set up and break down the cocktail area at shifts' start and end, including organizing furniture and garnishes.
6. Participate in daily meetings and complete required training timely.
7. Support a positive work environment through teamwork and respect.
8. Collaborate with team members to ensure seamless service.
9. Maintain knowledge of services and local information to assist guests.
10. Manage tables and clear them during and after service.
11. Upsell beverages and promote specials using suggestive selling techniques.
12. Use guest names when known, and offer a friendly farewell.
13. Adhere to uniform standards and health and safety guidelines.
14. Process payments accurately, including cash and card transactions.
15. Complete opening and closing side work as assigned.
16. Ensure responsible alcohol service, checking IDs and refusing service when appropriate.
17. Serve food items as required.
18. Operate POS system correctly, maintaining financial integrity.
19. Maintain punctuality and regular attendance.

Additional Responsibilities

Provide excellent guest service, resolve issues promptly, and build respectful relationships with guests.

Knowledge, Skills, and Abilities

Strong beverage knowledge, customer focus, understanding of alcohol laws, multitasking skills, effective communication, cash handling proficiency, and teamwork are essential.

Requirements

Education & Experience: At least 1 year serving in an establishment serving alcohol; must be 21+; high school diploma or equivalent.

Licenses & Certifications: Obtain and maintain NM Alcohol Server's License; pass background and drug screenings.

Physical & Working Conditions

Work indoors and outdoors, with temperature extremes and physical demands including lifting at least 25 lbs, standing, walking, and other physical activities as detailed.

The description may be updated as needed, and employment is contingent upon passing screenings. The employer is an EOE, promoting equal opportunity in employment.