Cocktail Server - Greensburg

Live! Casino Hotel; Greensburg (Westmoreland County); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking enthusiastic individuals to join their dynamic team in a vibrant casino environment. This role focuses on providing exceptional guest service, ensuring a friendly and fun atmosphere while maintaining high standards of cleanliness and safety. You will be responsible for guiding guests through their experience, serving food and beverages, and handling cash transactions efficiently. If you thrive in a fast-paced environment and enjoy working with people, this opportunity is perfect for you. Join a team dedicated to creating unforgettable experiences for every guest!

Qualifications

• Must communicate effectively and comply with company regulations.
• Ability to withstand physical demands and work in smoke-filled environments.

Responsibilities

• Greet guests and provide prompt, courteous service.
• Maintain cleanliness and safety standards in all areas.

Skills

Effective Communication

Customer Service

Physical Stamina

Knowledge of Responsible Gaming

Education

High School Diploma or Equivalent

Tools

Point of Sale (POS) System

Job description

Overview

Function (Scope and Main Purpose of Job)

Responsible for greeting guests and providing prompt, accurate and courteous service.

Responsibilities

Core Service Standards

CLEAN: Must make the property shine and look impeccable while maintaining a neat CLEAN and crisp personal appearance.

SAFE: Must make guests feel SAFE and comfortable through creating a worry-free, carefree experience.

FAST: Provide FAST and efficient service with accuracy. Meet service time requirements and anticipate guest needs.

FRIENDLY: Greet each guest with FRIENDLY welcomes, making eye contact and smiling. Use H.E.A.R.T. steps to ease guest concerns. Say thank you to departing guests.

FUN: Work passionately as a team to create a FUN experience for everyone who works and plays here.

Specific Responsibilities and Duties

• Must be well-versed in all concept products and menu items to guide the guest experience and sell food and beverage items.
• Alert Management of any service and/or safety issues.
• Make appropriate service recovery gestures according to established guidelines to ensure total guest satisfaction.
• Input and control ordering through the register during each transaction, maintaining accountability as well as receipts to guests for all beverages served.
• Responsible for all bank and cash handling procedures and variance policies.
• Carry a tray of beverage and food offerings throughout the restaurant/bar.
• Serve and replenish as requested.
• Maintain cleanliness of work and guest areas at all times, including removing empty glasses/bottles and cleaning ashtrays.
• Abide by all federal, state, and corporate liquor regulations pertaining to alcoholic beverage service and intoxicated guests.
• Perform additional duties as assigned.
• Understand all PLCB regulations and ensure compliance with all federal and state gaming regulations.
• Abide by company and department-specific appearance standards.

Qualifications

Job Requirements (skills, knowledge, and abilities)

• Ability to communicate effectively with others; understands and complies with all Company and departmental rules and regulations.
• Must be able to obtain and maintain a valid license as required by the State Gaming Agency for the position.
• Must be RAMP certified.
• Ability to withstand physical demands, such as standing and walking briskly for extended periods; pushing, pulling, stooping, bending, and squatting continuously throughout the shift; able to lift and carry 30 pounds, unassisted, for extended periods.
• Able to work entire shift, in full costume, without accommodations.
• Must have thorough knowledge of the approved Responsible Gaming Program.
• Must be able to work in smoke-filled environments.
• Must have full working knowledge of POS.
• Required to work nights, weekends, and/or holidays.

Educational Requirements

• High school diploma or equivalent preferred.

Physical Requirements

• 24/7 operation requiring extended hours and the ability and willingness to meet the applicant’s schedules when needed.
• Casino is over 100,000 square feet and requires the ability and energy to move about it with a true sense of urgency.
• Handling, carrying, or lifting items weighing up to 30 pounds.
• Must be able to work in a smoke-filled environment.
• Ability to stand for long periods without sitting or leaning.
• Ability to climb, bend, stretch, twist, or reach with your body and arms; work under variable temperatures and noise levels.
• Use of going up and down 31 stairs multiple times per day and elevators.

Working Conditions

• 24/7 high-energy casino with over 100,000 sq. ft of gaming and entertainment space and approximately 500 employees.
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You may occasionally work in an environment where smoking is allowed.