Cocktail Server Foundation Room

Live Nation; Houston (TX); On-site; USD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dynamic and experienced server to provide exceptional service in an upscale dining environment. This role involves engaging with guests, delivering top-notch bottle service, and ensuring a memorable dining experience. The ideal candidate will possess a deep understanding of upscale dining protocols, a passion for mixology, and the ability to handle multiple tables with grace and efficiency. Join a vibrant team where your contributions will enhance the guest experience in a fast-paced and exciting atmosphere. If you thrive in a lively environment and have a flair for hospitality, this position is perfect for you.

Qualifications

• 2+ years experience in upscale dining and nightlife venues.
• TABC Responsible Alcohol Awareness Training Certification required.

Responsibilities

• Provide exceptional service to guests, including drink and food recommendations.
• Maintain cleanliness and safety standards throughout the dining area.

Skills

Bottle Service Skills

Upscale Dining Knowledge

Cash Handling

Point of Sales System

Wine and Beverage Knowledge

Customer Service

Ability to Handle Intoxicated Guests

Education

High School Diploma or Equivalent

Tools

Point of Sales System

Job description

Job Summary:

Responsibilities:
Ability to give proper recognition to Foundation Room Members, Live Nation Corporate Executives and VIPs to instill appreciation for their membership and patronage.

Impeccable knowledge regarding the steps of service for up-scale dining.

Expert confidence in both bottle and wine service skills.

The ability to up-sell and offer food and beverage suggestions to guests.

Extensive aptitude of culinary terms, methods, and up-scale cuisine.

Capacity to guide and direct guests through their dining experience utilizing recommendation and expertise.

Ability to understand and execute flawlessly the standards and procedures of Bottle Service. Articulate vocabulary with the ability to adapt and socialize with current audience.

Exemplary and professional grooming standards.

Cash handling experience and Point of Sales System experience.

Strong working knowledge of all beverages.

Ability to deal with intoxicated guests in a positive and safety-minded manner.

Ability to anticipate and respond to guests' needs.

Suggestively sell beverages and menu items; take orders.

Answer guest questions, make recommendations, and up-sell liquors.

Communicate drink orders to bar through Point of Sales system.

Deliver drinks, maneuvering trays through large crowds.

Maintain line of sight/atmosphere control by circulating through your work area throughout the shift.

Remove dirty glasses, dishes, and ashtrays from tables, including the lifting/moving of bus tubs up to 25lbs.

Keep tables clean/wiped.

Clean spills, remove food, trash, or other obstacles from the floor using proper lifting techniques. Maintain House of Blues safety and sanitation standards.

Follow housekeeping standards per HOB policy.

Keep current on all standard operating procedures.

Request identification from any guest who appears to be under 30 years of age.

Ensure responsible alcohol service per local ordinance alcohol awareness training and HOB alcohol policies.

Recognize when guests are becoming too intoxicated and refuse further service of alcohol in a courteous and safety-minded manner, bringing it to the attention of the manager.

Receive payment and process cash, credit card, or Travelers check transactions according to HOB policy.

Ensure that comp and void checks are processed according to HOB policy.

Assist other servers and staff as needed. Attend pre-shift meeting conducted by Manager on Duty prior to the start of each shift.

Qualifications:
Required:

TABC Responsible Alcohol Awareness Training Certification or Equivalent.

Must have a minimum of 2 years experience serving in an up-scale dining and nightlife venue.

Working knowledge of high-end restaurant operations and safe, responsible alcohol service.

Ability to handle multiple tables at one time efficiently and with an upbeat, friendly attitude; read guests in order to anticipate their needs.

High School Diploma or equivalent.

Must have a flexible schedule.

Must be able to adhere to Dress and Appearance Guidelines.

Flexible schedule and ability to work late hours.

Working Knowledge of cocktail tray service, basic food service, responsible alcohol service, drink recipes and garnishes, point of sales systems.

Ability to deal with intoxicated guests in a positive and safety-minded manner.

2 years bottle service experience.

3 years work experience interacting with people in a positive environment.

Tolerance of all cultures, music, and art forms.

Preferred:

Point of Sales knowledge.

Interest in wines, spirits, and Mixology.

Interest in Night Life.

Cash handling experience.

Experience recognizing valid IDs.

Experience in a live music environment.

Physical Demands/Working Environment:
Working environment is fast-paced and often loud and stressful.

Position requires extended periods of prolonged standing and working on your feet.

Must be able to lift or move up to 25 lbs using proper lifting techniques.

If the above description sounds like you and fits your background, apply online at http://www.livenation.com/careers/index.html to join the Live Nation Entertainment team today!

Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.

EQUAL EMPLOYMENT OPPORTUNITY

Live Nation Entertainment strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

HIRING PRACTICES

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Live Nation Entertainment recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation Entertainment may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.