Cocktail Server

Riverside-Casino-; West Liberty (IA); On-site; USD 25,000 - 28,000; Full time

Job summary

Riverside-Casino in West Liberty, IA is hiring a Cocktail Server to serve beverages on the gaming floor and provide attentive, friendly service to guests.

The role requires standing for up to eight hours, carrying trays up to 25 lbs, and handling payments with accuracy. Shifts include evenings, weekends, and holidays; available as full-time or part-time.

Qualifications

• 18 years of age.
• Excellent interpersonal and communication skills.
• Ability to stand for up to eight hours.
• Ability to carry trays weighing up to 25 lbs.

Responsibilities

• Serve beverages to patrons on the gaming floor.
• Carry trays of drinks weighing up to 25 lbs.
• Keep service area clean at all times.
• Inform customers of beer, wine, and drink selections.
• Follow all service procedures in the beverage manual.
• Collect money from customers and make accurate change.
• Observe patrons and arrange transportation if needed.
• Provide exceptional customer service, being friendly and courteous to all guests.

Skills

Interpersonal skills

Communication skills

Customer service

Job description

The Cocktail Server is responsible for serving alcoholic/non-alcoholic beverages to guests in the gaming area of the casino. This position requires attention to detail and a positive attitude.

Salary: $18.07/hour, including premium pay and average tips

Schedule: Full Time or Part Time, Evenings, Weekends and Holidays

Essential Functions:

• Serve beverages to patrons on the gaming floor.
• Carry trays of drinks weighing up to 25 lbs.
• Keep service area clean at all times.
• Inform customers of beer, wine, and drink selections.
• Follow all service procedures in the beverage manual.
• Collect money from customers and make accurate change.
• Observe patrons, and if necessary, persuade customers to limit alcohol intake and make arrangements for transportation.
• Perform duties with exceptional customer service skills, being friendly, helpful, and courteous to all guests.

Required:

• 18 years of age.
• Must demonstrate excellent interpersonal and communication skills.
• Ability to work in a standing position for up to eight hours.
• Ability to carry trays weighing up to 25 lbs.

Preferred:

• 6 months experience.