Cocktail Server

MARCUS HOTELS INC; Holiday (FL); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a vibrant team at an iconic luxury hotel where your role as a Cocktail Server will not only enhance guest experiences but also allow you to thrive in a dynamic environment. With opportunities to serve high tea and craft cocktails while enjoying stunning views, this position is perfect for those passionate about hospitality. You will be responsible for maintaining high service standards, ensuring guest satisfaction, and creating memorable moments. This role offers excellent benefits, including meal discounts and career growth opportunities, making it an exciting step in your hospitality career.

Benefits

Free balanced meal per shift

Room discounts at Marcus Hotels

Discounts at cafes and restaurants

Discounted parking

Movie coupons

Opportunities for career growth

Annual wage increases

Paid holidays

Medical, dental, vision insurance

Employee assistance programs

Qualifications

• At least 1 year of cocktail serving experience required.
• Ability to transport trays weighing up to 25 lbs.
• Knowledge of spirits, beers, and wines essential.

Responsibilities

• Provide high standards of food and beverage service.
• Greet guests and explain specials and menu options.
• Maintain cleanliness of service station and assist guests.

Skills

Cocktail Serving

Customer Service

Cash Handling

Food and Beverage Knowledge

Teamwork

Education

High School Diploma

Tools

Point of Sale (POS) System

Job description

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As a Cocktail Server at Blu, you will work in a lively environment with opportunities to connect with guests and enjoy stunning views of Lake Michigan from the 23rd floor. Your responsibilities include providing high standards of food and beverage service in a timely and friendly manner. During the winter holiday season, you will also serve high tea to our guests.

Are you committed to gracious service and impeccable style? Are you passionate about delivering exceptional guest experiences in Milwaukee's premier luxury hotel? If so, The Pfister invites outstanding individuals like you to join our team and uphold our iconic legacy.

ESSENTIAL FUNCTIONS:

1. Check and maintain proper set-up and cleanliness of the service station and floor before, during, and after shifts.
2. Greet guests promptly and courteously, explaining specials, promotions, and menu options.
3. Serve all guests responsibly, with responsibilities adapting based on assigned sections, ensuring every guest is attended to.
4. Take orders and recite selections of all call and premium brands; memorize available drinks, beers, and wines.
5. Provide appropriate snacks and garnishes with beverages.
6. Enter orders into the point of sale system promptly to inform the bartender; ensure all orders are rung in before preparation.
7. Maintain cleanliness of tables, ashtrays, floors, and assist with bar area organization.
8. Replenish beverages, check guest satisfaction, and anticipate needs proactively.
9. Present checks, handle cash, verify charges, and record transactions accurately; thank guests and invite them to return.
10. Perform cleaning tasks as assigned, adhering to health standards.
11. Stock supplies such as straws, napkins, glassware, matches, and food daily.
12. Clear tables within 3 minutes of guest departure.
13. Perform other duties as assigned by management.

POSITION REQUIREMENTS:

1. Basic knowledge of food and beverage preparation and service for high-volume bars.
2. Extensive knowledge of spirits and beers; ability to recite trendy liquors and understand wines.
3. Constant awareness of surroundings and guest needs, following corporate standards.
4. Ability to read menus and promotions, communicate effectively in English, and take orders.
5. Memory skills to recall and promote menu items.
6. Ability to transport trays weighing up to 25 lbs. through crowded areas repeatedly.
7. Compliance with all liquor laws, including serving minors and intoxicated guests.
8. Maintain a positive attitude throughout shifts.
9. Complete side work and daily checklists.
10. Work well as part of a team.
11. Stay motivated during busy and slow periods.
12. Previous cash handling experience; accurate money management and balancing skills.
13. Proficiency with keyboard and POS systems for order pre-checks and closing checks.
14. At least 1 year of cocktail serving experience.
15. Ability to obtain necessary licenses; TIPS and bartender certifications preferred.

BENEFITS:

As a Marcus Hotels & Resorts employee, you will enjoy excellent benefits, including:

• Free balanced meal per shift
• Room discounts at Marcus Hotels & Resorts and Historic Hotels of America
• Discounts at cafes, bars, restaurants, lounges, and on activities like golf, skiing, and spa
• Discounted parking
• Movie coupons at Marcus Theatres
• Opportunities for career growth and transfers within the company
• Annual wage increases
• Paid holidays, jury duty, and bereavement leave
• Medical, dental, vision insurance, life insurance, employee assistance, and retirement plans
• Recognition programs and employee referral bonuses

The Pfister Hotel is an Equal Opportunity Employer

Additional Information

• Hourly wage: $7.25/hr

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