Cocktail Server

Oetker collection; Florida; On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in luxury hospitality is seeking a Cocktail Server to deliver exceptional service at a newly renovated hotel in Palm Beach. This role involves creating memorable dining experiences, upselling menu items, and ensuring guest satisfaction through attentive service. Join a team that values tradition and excellence, where your contributions will help uphold the highest standards of hospitality. If you have a passion for food and beverage and a commitment to service excellence, this opportunity is perfect for you to grow and thrive in a prestigious environment.

Benefits

Health benefits

Dental benefits

401K

Ongoing learning & development

Qualifications

• Passion for food & beverage with understanding of fine dining standards.
• Exceptional service style with a warm and friendly presence.

Responsibilities

• Deliver personalized service ensuring a luxury dining experience.
• Monitor guest needs and proactively offer refills and additional services.
• Collaborate with team members for smooth and efficient service.

Skills

Customer Service Excellence

Communication Skills

Problem Solving

Decision Making

Safety Focus

Education

Previous dining or luxury level service knowledge

Minimum 2-year previous work experience

Tools

POS System

Job description

Provide the basic functions of the website;

Allow users to use social media features;

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Oetker Collection hotels are true masterpieces located in the world’s most desirable destinations. Each property is a landmark and a timeless icon of elegance. With deep devotion to local culture and community, our Hosts of Choice preserve a tradition of legendary European hospitality and genuine family spirit that began in 1872.

The Vineta Hotel - situated in the heart of Palm Beach, the Vineta Hotel will be located just two blocks off Worth Avenue. Set soon, the hotel will be reborn following a top-to-bottom renovation.

The Vineta Hotel invites you to join its teams and offers you the best opportunities for career and development within the amazing Oetker Collection Hotels.

The team of the Vineta are waiting for you to have an exceptional experience!

JOB DESCRIPTION

Contract

01. Permanent

Place

Palm Beach, USA

MISSIONS

The Cocktail Server is responsible for delivering exceptional and personalized service to our guests, ensuring a seamless and luxury dining experience.

1. Greet guests warmly and professionally, provide suggestions based on menu knowledge, and ensure a personal and memorable dining experience.
2. Take food and beverage orders from guests, ensuring accuracy and attention to special requests or dietary restrictions, and deliver them promptly to guests and to the highest standard of presentation.
3. Monitor guest needs and proactively offer refills, additional services, or special promotions (e.g., happy hour, poolside snacks), ensuring their satisfaction.
4. Provide information about the menu, and any ongoing promotions or events and ensure that guests are comfortable.
5. Upsell menu items such as high-margin drinks, food specials, or bottled water, in accordance with the restaurant's sales goals.
6. Process guest orders through the restaurant’s POS system, ensuring that billing is accurate, following the restaurant’s credit and cash handling policies, and that any special requests or preferences are noted.
7. Collaborate closely with the other servers, bartenders, kitchen hoteliers, and other departments to ensure a smooth and efficient service, fulfilling guests' orders in a timely and accurate manner contributing to a personalized guest journey.
8. Respond to guest feedback and resolve any issues or complaints in a professional, calm, and solution-oriented manner, and keep management informed of any issues, concerns or requests that require immediate attention and follow-up.
9. Monitor the cleanliness of the restaurant area, including picking up empty glasses, plates, and debris from guest tables or loungers.
10. Ensure safety protocols are followed, ensuring compliance with all legal regulations regarding alcohol service, including verifying guest IDs and adhering to responsible alcohol service guidelines.
11. Assist with maintaining the cleanliness and organization of the restaurant area, such as stocking supplies, refilling condiments, and ensuring proper storage of items.
12. Report any safety or maintenance issues to the engineering department for immediate attention.
13. Complete opening and closing duties as assigned, including setting up the restaurant area, restocking supplies, and cleaning up after the shift.
14. Maintain a thorough knowledge of the hotel’s services, facilities, and amenities to offer recommendations to guests.
15. Uphold the hotel’s luxury brand values by providing personalized service and anticipating guests’ needs without being intrusive.
16. Ensure that personal appearance and hygiene standards are an example for the team and reflect a professional image.

BENEFITS

We offer an excellent remuneration package, including salary, health & dental benefits, 401K and ongoing learning & development from our Masterpiece Academy.

Be a part of history and a superstar team!

PROFILE

1. Functional knowledge – Passion for food & beverage, strives to exceed expectations for service excellence with demonstrated understanding of international fine dining, wine, beverage and service standards commensurate of the leading hotels in the world.
2. Customer Service Excellence – Exceptional service style, genuinely warm presence, friendly, sincere nature, drive for service excellence, internally proud, outwardly gracious and humble.
3. Internal Service – appreciation that ‘internal customers’ (i.e., Cooks) are considered strategic partners.
4. Communication – Excellent communication and social skills, 100% fluency in English with impeccable standards of hygiene and grooming.
5. Safety Focus – Demonstrates safe work practices and looks for ways to minimize workplace injuries.
6. Decision making - Able to prioritize, making prompt and reasonable decisions.
7. Problem solving – Adept at juggling multiple needs, calmly, respectfully, creatively and successfully resolve problems, as required.
8. Ethical and professional conduct – Fulfills responsibilities with highest integrity.
9. Technology proficiency – Operates and maintains all departmental equipment, fully competent with POS.

Education & Experience:

1. Previous dining or luxury level service knowledge and training.
2. Minimum 2-year previous work experience in a similar capacity.
3. Required to work afternoon, evenings, weekends, and/or holidays.
4. Must be legally authorized to work in USA.

If you wish to invest in Oetker Collection, we encourage you to take this opportunity and we would be very happy to have you as member of our team.